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Ben Gorton
Personal & Contact Details
NAME: Ben Philip Gorton
ADDRESS: 55 Lambardes,
New Ash Green,
Longfield,
Kent.
DA3 8HU
Personal profile
I am an aspiring information technology hardware technician looking to further my career in the
area of computer service, maintenance and repair.
I currently work for Kent Police as an IT service Desk analyst and this has inspired a keen interest
in developing further as an information technology professional. I am now looking to work for an
organisation that will invest in my future development and with whom I can reach my full potential.
As someone with some autistic spectrum disability, I understand the importance maintaining
positive working relationships. I have always been commended for my customer focus and enjoy
using my skills and knowledge to resolve customers IT problems. A positive aspect of this
condition is that I am good at following process and procedures and have an exceptional eye for
detail which has proven a real asset in my chosen field.
I am highly motivated individual that has overcome some challenges to achieve work experience
and educational goals: attaining BTEC level 3 (ICT Professional Competence), as well as being
recognised ‘Student of the year’ by North West Kent College in 2012.
Employment / Work experience
October 2015 – to date – Kent and Essex Police IT Directorate (full time)
I currently work for Kent police as an IT service desk analyst, based at Kent police HQ. I have
gained a wide range of experience, particularly with the systems currently in use by Kent and
Essex police. As first and second line support, I am skilled in remote diagnosis and problem
solving of computer issues, whist providing a high level of customer service. I work well within a
team and have a proven ability to work under pressure.
March 2015 to June 2015 – Kent and Essex Police IT Directorate (work experience)
I undertook work experience within Kent police IT, (as part of an ECDP program assisting disabled
people gain employment). I spent the 6 weeks working with the field operations engineering
team, rolling out windows 7 workstations across Kent Police. In addition, I helped resolve
computer problems that had been referred by the help desk team or via “I-support” which is their
online support portal; these were often priority repairs with demanding deadlines.
Common issues included diagnosing and replacing faulty components, (including desktop / laptop
computers where necessary). Other common problems included printer issues, software failures
and connections to the network. I very much enjoyed working with the field ops team and the
opportunity to engage directly with customers and resolve their IT problems.
Date of birth: 25 October 1994
Telephone No.: (H) 01474 711013
(M) 07952 241605
Email: ben-gorton@outlook.com

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May 2014 to March 2015 - Computers for Africa (technician 3 days/week)
A volunteer post with a charity that takes ‘End of life’ computers donated by businesses and
refurbishes these for onward donation to schools and charities in Africa. Responsibilities include
diagnosing faults, repairs faults, upgrades where necessary and testing to ensure they meet
required standards. I found this to be very satisfying work, that extended my existing skills and
experience, whilst supporting a good cause.
2013 to Present VSU Weekend Fun Club
A volunteer support role for a local authority club, which provides activities and support for
mentally and physically impaired children. The role includes taking children on planned activities
also accompanying them on residential trips where activities include rock-climbing, team building
and orienteering.
2011 to 2013 - Old St Andrews (Scotch Whisky & Gin brand)
Part time post, (3 days a week), working within the bottling plant/warehouse. Responsibilities
included: making up the presentation packaging, labelling the bottles, packing them into crates,
and assisting the other employees.
2009 - Essex Police vehicle repair and maintenance workshop
A 4 weeks work experience placement in the Essex police vehicle workshops, experiencing all
aspects of vehicle maintenance and repair.
Skills
Full Driving UK licence, currently undertaking advanced (IAM) driving assessment
Education
Go Train 2015
2015 Maths functional skills level 2 Pass
North West Kent College 2011 – 2014
2013-14 BTEC level 3 IT Diploma of professional competence Pass
2012-13 BTEC level 2 ICT Systems and Principles (inc. Diploma in
professional competence for IT and telecom professionals)
Pass
CISCO Networking academy, IT Essentials Pass
Maths Functional skills level 1 Pass
Internet safety for IT level 1 Pass
Health & Safety in IT level 1 Pass
2011-12 SPA (skills plus A) Course Level 2
The Malling School, Malling, Kent. 2005 - 2011
 7 GCSEs, Grades C-E (ICT, English, Maths, Art & Design, Dual Science, Food Technology)
 Level 2 ASDAN
Hobbies and Interests
 Computing (hardware): I have built my own IT performance gaming computer systems from
separate components and enjoys researching upcoming technology.
 Duke of Edinburgh Bronze award: nearing completion with Duke of Edinburgh First aid
certificate already attained
 Martial arts (Ju-Jitsu) practised regularly and has attained the purple belt grade