1. Main Conference: 15-16 March 2016 Pre-conference Workshops: 14 March 2016
Venue: Singapore
A FIRST-CLASS LINE-UP OF 19 INDUSTRY LEADERS INCLUDING:
Roy Goh
Director, Service
Delivery/Management
(Analytics)
MSD IT Global
Innovation Network
Sanjay Patel
Managing Director/
Head of Finance
Services and Data &
Analytics, GBS
RIO TINTO
Tilak Banerjee
Director of Global
Business Services
EMC
Gabriel Pardo
Executive Director
Baker & McKenzie’s
Shared Services
Centre
John Kidd
Chief Global Shared
Service Centre
UNDP
www.ssodataanalytics.com
WHY THIS IS THE MUST-ATTEND
ANALYTICS EVENT FOR THE SHARED
SERVICES SECTOR IN 2016
The one-and-only event in Asia focusing on the
application of analytics within shared services and how
this will help you transform and add value to your business
Learn first-hand insights from shared services leaders
who have spearheaded analytics projects to bring
value and tangible results across their shared service
functions
Learn from 15+ expert-led case studies on the latest
analytics innovations including new pricing models,
workforce optimization and fraud detection strategies
Discuss the key steps to prepare for analytics
implementation and to build an analytics centre
of excellence: from change management, data
centralization, to fine-tuning actionable data-driven
insights
Benchmark the preparation, maturity and performance
of your analytics journey with your peers in the shared
service industry
”
BOOK AND PAY BY
15 JAN 2016 AND
SAVE UP TO $400
Media Partners:
Research & Developed by:
This conference opens
eyes to most relevant
wins, challenges & future
opportunities to induce
actionable insights from SSON
analytics.
Jamie Joy Pepito, Team Lead for Performance
Management
Lexmark Research & Development Corp
“
”
2. 2
Dear colleagues,
What are your top priorities for 2016?
As shared services mature and transactional processes
are increasingly automated, it is the knowledge-centric,
intelligence-driven aspect of service delivery that
provides SSCs with a competitive edge. This explains
why 46% of Asian SSCs has been progressing their
Business Intelligence (BI) strategies, 44% has been
initiating BI needs and only 9% have no BI strategies in
place.
Data analytics is more important than ever and will
provide you with insights to ensure you add value to
every aspect of your business. The Shared Service and
Outsourcing Network are pleased to announce the 2nd
Excellence in Data Analytics for Shared Services &
Outsourcing 2016. This is a unique meeting place for
data analytics experts and heads of progressive SSCs
to understand the detailed step by step adoption of data
analytics implementation and it’s benefits.
Highlights include:
• Listening to first-hand experience and stories on
how other SSCs have embarked on their analytics
journey and what their proven results are
• Mastering data and analytics implementation for
shared services and outsourcing: unlock value in
FA, HR and procurement analytics
• Adopting a pragmatic approach to data analytics to
build a shared service center of excellence
• Building a business case to secure investment in
analytics technology: winning management support
and driving change management
• Acquiring and retaining analytics staff in a highly
sought-after market
With specially selected case studies, this conference
is an unbeatable combination of high level insights,
networking opportunities and peer-to-peer discussion
based learning. This event is simply not to be missed.
We look forward to meeting you in March!
Best Regards,
Bella Lai
Conference Producer
2ND ANNUAL EXCELLENCE IN DATA ANALYTICS FOR
SHARED SERVICES OUTSOURCING 2016
WELCOME LETTER
WHAT IS NEW FOR 2016?
75% new speakers who are spearheading the analytics
journey in their SSC
More than 15 detailed case studies for you to
understand how top firms are faring in data analytics –
It is not Why but How to integrate analytics!
3 interactive roundtable and panel discussions to
discuss common challenges and brainstorm solutions
with like-minded peers
1 customised workshop to deep dive into the topics and
ensure you step away with immediate action plans
1 exciting site tour to MSD Global Innovation Hub to
explore how to set up capabilities and nurture talent
to harness digital innovation for better organizational
processes
TOP 7 PROGRAMME HIGHLIGHTS
Placing the right bedrock—designing the optimal analytics
roadmap for your SSC
Unlocking analytics to streamline the Order-to-Cash(O2C)
process and optimize FA shared service operations
Digging up the hidden (productivity) gem: workforce
analytics as a key to optimizing workforce performance
Procurement Spend Analytics – reshaping the future
towards data-driven procurement to gain more visibility
HR Analytics—Leveraging on current data to envisage
the employee’s life cycle and cultivate effective HR
management
Deriving a sound costing model through analytics insights
Predictive analytics for Procurement, HR, and Audit
functions
1
2
3
4
5
6
7
PRODUCTIVITY AND INNOVATION
CREDIT (PIC) GRANT
All Singapore-registered businesses are
eligible for PIC. The enterprises enjoy
up to 400% tax deduction or get a 60%
cash payouts per year in each of the six
qualifying activites. Expenditure on training
of employees is one of 6 qualifying activities
for which a trade or business may claim Productivity and
Innovation Credit (PIC).
Find out more about PIC Scheme, please read here
http://www.iqpc.sg/PIC
PIC
ATTEND AT 60% OFF
THE PUBLISHED RATE!
Tel. +65 6722 9388 / Fax. +65 6720 3804 / Email. enquiry@ssonetwork.com / Web. www.ssodataanalytics.com
3. 3
HOW BUSINESS INTELLIGENCE IS APPLIED
IN FUNCTIONAL SSO
WHAT’S HAPPENING IN THE ASIAN SHARED SERVICES
MARKET AND WHY SHOULD YOU ATTEND THIS EVENT?
Q: WHAT ARE THE TOP CHALLENGES OF
ADDING ANALYTICS AS A CAPABILITY
WITHIN YOUR SSC/GBS ORGANISATIONS?
Data reliability and consitency
Supporting technology platform
Understanding of business
background
Access to skilled talent
Data availability
Absence of leadership focus
Securing financial resources for
required investment
52%
51%
42%
40%
28%
24%
21%
Find your solutions at presentations on page 5,6
4 TYPES OF INTELLIGENCE
to extract the cutting-edge insights around big data analytics to
derive competency-based processes
Source: Joseph Sirosh, vice president, Microsoft
WHAT ACTUALLY
HAPPENED?
To capture the
pattern of process
in a systematic way
WHAT WILL
HAPPEN?
To predict the
upcoming trends
WHAT IS THE
OPTIMAL THING
I CAN DO?
To translate insights
into actionable plans
or policy changes
WHY SOMETHING
HAPPENED?
To extract the value-
added insights behind the
trends and speed up the
decision making process
• Cost regression analysis
• Procurement spend
analytics
• Enhance vendor negotiation
power
PROCUREMENT
• Data Analytics
• Business
Intelligence
• Identify cash collections
patterns, customer payment
behaviour
• Improve cash flow, optimize
O2C process, and reduce
working capital
FA
• Data Analytics
• Business
Intelligence
• Predict attrition rate
• Increase loyalty rate to save
hiring cost
• Decide whether to hire
fresh-or post-graduates
• Design customized training
programs
• Workforce optimisation
• Analytics-based succession
planning
HR
• Data Analytics
• Business
Intelligence
Bottom line
• Streamline processes and
save costs
• Boost productivity
Top line
• Provide value-added,
actionable insights
• Enhance customer
experience
• Generate greater revenues
• Gain visibility and control
• Data Analytics
• Business
Intelligence
MULTI-
FUNCTIONAL
Q: WHAT LEVEL OF MATURITY IS YOUR
BUSINESS INTELLIGENCE STRATEGY AT?
Almost 88% of SSCs are
getting ready to advance in the
analytics journey. Are you still
waiting?
Q: WHAT ARE YOUR OBJECTIVE FOR
BUSINESS INTELLIGENCE-BASED
INSIGHTS?
Find your solutions at presentations on page 7,8
l 67% Identity opportunities to
reduce costs
l 29% Identity opportunities
to increase cash flow and
contribute to financial results
l 71% Identity opportunities
to improve business decision
making
l 33% Strengthen the case
for end-to-end process
ownership
l 51% Increase value added
and advanced services
provided
l 22% Improved procurement/
better decision making over
supply chain
l 24% Identity more profitable
customers segments/markets
A sample of insights from research with the SSON community in Asia
Tel. +65 6722 9388 / Fax. +65 6720 3804 / Email. enquiry@ssonetwork.com / Web. www.ssodataanalytics.com
4. 4
SPEAKERS
Binu Azad G
Director Business
Analytics Partner
Management
Philips
Sunil Kumar
Senior Director -
Talent Management
AIG
Gabriel Pardo
Executive Director
Baker McKenzie’s
shared services centre
John Kidd
Chief Global Shared
Service Centre
UNDP
Sanjay Patel
Managing Director/Head
of Finance Services and
Data
Analytics, GBS
Rio Tinto
Ramesh
Narayanaswamy
Chief Information Officer
Singapore Post
Fredrik Ohlsson
Director Global
Information
Management, Business
Intelligence
Tetra Park
Phillip Lanyon
Shared Services Director
Lafarge Shared
Services
Kheag Hoong Liew
Head of Master Data
Management
Lafarge
Ruoyu Bao
Director - Global
Analytics Hub
Lenovo Singapore
Roy Goh
Director, Service
Delivery/Management
(Analytics)
MSD IT Global
Innovation Network
Tilak Banerjee
Director of Global
Business Services
EMC
Sarajit Poddar
Regional Head of
Workforce Planning
Analytics
Ericsson
Prashanth Kiran Rao
Group Manager –
Business Services
Operations
EMC
Peter Chen
Head of Group
Procurement and
Strategic Sourcing
Axiata
David Ong
Executive Director, Head
of Business Insights
UBS
Shonali Krishnaswamy
Head, Data Analytics
Department
Institute for Infocomm
Research
Michael Koh
Regional Head of
Procurement,
Asia Pacific
T-Systems
Arati Desai
Head of Business
Excellence (Global
Delivery Centre - GDC)
Tata Motors Ltd
This event
does not only
provide insights for
beginners of data
anaytics, but also
provides a platform
to share and learn
from others. The
networking sessions
are great.
Kuek Chia Chyi, Finance
Analyst, Intel Microelectronics
(M) Sdn. Bhd
“
Tel. +65 6722 9388 / Fax. +65 6720 3804 / Email. enquiry@ssonetwork.com / Web. www.ssodataanalytics.com
5. 5
08:30 MORNING REFRESHMENT AND REGISTRATION
09:00 Opening Remarks from the Chairman
Prashanth Kiran Rao, Group Manager – Business
Services Operations, EMC
THE WINNING CARD IN SHARED SERVICES: DATA ANALYTICS
09:10 Data analytics for shared services – are you sitting on a
treasure trove?
• Discovering the enormous opportunities for value
generation from your SSC’s existing data
• Case studies on key applications of analytics at
UNDP: Average Days to Close to measure the overall
efficiency of the customer, Fall Over Rate to measure
accuracy of customer submissions and SLA to
measure the speed
• How will analytics enable you to lower cost, drive
revenue and improve services?
• Understanding the advantages that your shared
service centre will have by adopting data analytics
• Leveraging on existing talent and deploying basic
software to capture quick wins
• Discussing tackling roadblocks that may inhibit
data analytics adoption
John Kidd, Chief Global Shared Service Centre, UNDP
09:50 Leveraging analytics to drive operational efficiencies
and change management: The natural progression in
the use of Lean Six Sigma for shared service centres
Lean Six Sigma has helped service centres drive
efficiencies for several years now, despite a slow
adoption after mainstream use by manufacturing in the
70’s and 80’s. Through an effective LSS program with
good governance however, an organization can quickly
find itself unable to find the next opportunity to improve
its operations, either because opportunities “dried
up” or because the inability to present a compelling
proposition for change. Analytics helps open up new
dimensions and possibilities.
Gabriel Pardo, Executive Director, Baker McKenzie’s
shared services centre
10:30 MORNING COFFEE AND NETWORKING BREAK
11:00 Placing the right bedrock—designing the optimal
analytics roadmap
• Discussing various data-driven business outcomes to
decide relevant areas for analytics
• Building relevant analytics capabilities and leveraging
on existing resources to ensure the ideal analytics
adoption rate
• Developing analytics sourcing strategies for a
compatible analytics partner and technologies
• An overview of data extraction methodologies, analysis,
transparency, process embedding and visualization
• Embracing the trial and error process to gradually
fine-tune the algorithm used for your analytics system
• Developing ‘Analytics at Scale’ across business units to
drive process improvement, and business intelligence
Sanjay Patel, Managing Director/Head of Finance
Services and Data Analytics, GBS, Rio Tinto
CASESTUDYMAIN CONFERENCE DAY 1
TUESDAY, 15 MARCH 2016
11:40 Breaking the data silos: centralising data strategies
implementing a master data management(MDM) plan
to ensure high quality data
• Developing a service level agreement (SLA) to define
service type and quality and to ensure data is provided
in a timely manner
• Standardising and normalising the data across
countries, different ERP systems and business units
to cultivate data volume and quality
• Building the analytics capabilities to automate the
data capturing process for your SSC
• Data validation and authentication to ensure reliable
data quality and accurate outcomes
Phillip Lanyon, Shared Services Director, Lafarge
Shared Services
Kheag Hoong Liew, Head of Master Data Management,
Lafarge
12:20 LUNCH BREAK
13:20 Getting well-equipped before embarking on the data
analytics journey
• Discussing the various areas in a centre that are
ready for analytics
• Embarking on a data analytics journey: establishing
key priorities
• What are the fundamental elements to source for a
perfect-fit analytics vendor?
• Leveraging on analytics as a baseline to drive
efficiency across all functions
Kheag Hoong Liew, Head of Master Data Management,
Lafarge
Roy Goh, Associate Director of Data Excellence
Analytics, MSD International Smbh
Prashanth Kiran Rao, Group Manager - Business
Services Operations, EMC
Ramesh Narayanaswamy, Chief Information Officer,
Singapore Post
14:00 It takes two to dance the tango: winning management
support to drive effective change management
• Spearheading change management to ensure the
benefits from data analytics: the next natural step in
the organizational evolution
• From hunch to science: Driving data-driven business
decisions from an internal analytics powerhouse to
enable a faster decision making process
• Promoting an analytics culture within an organization
• Understanding and overcoming the challenges of
hiring and training top talent when building a new
data team
Ruoyu Bao, Director - Global Analytics Hub,
Lenovo Singapore
CASESTUDYPANELDISCUSSIONCASESTUDY
Tel. +65 6722 9388 / Fax. +65 6720 3804 / Email. enquiry@ssonetwork.com / Web. www.ssodataanalytics.com
6. 6
• Justifying the overall investment, manpower and cost
to develop a sustainable analytics strategy
• Identifying areas to maximize internal efficiency
• Collaborating with the optimal vendor
• Communicating data-driven insights with data
visualization to turn proactive insights into actions for
a high-performing organization
• Winning the support from internal partners to commit
to the analytics journey
• Deploying intensive data and analytics to forecast,
monitor and select best practices and enable
continuous improvement
Binu Azad G, Director Business Analytics Partner
Management, Philips
17:10 Benchmarking the outcomes derived from analytics to
win long-term management buy-in
Spearheading the business intelligence strategy
at TetraPark, Mr. Fredrik Ohlsson has successfully
implemented a global business intelligence platform for
7000+ users in 80+ countries.
• Quantifying results based on project-based analytics
to demonstrate measurable results
• Building a realistic analytics vision and value
proposition to win management confidence
• Gauging the head-count savings per year and
efficiency enhancement as the proven metrics of
analytics performance
• Benchmarking the comparative analytics return: how
long can we achieve the break-over of investment?
• Change management strategies to drive impactful
insights to gain management buy-in
Fredrik Ohlsson, Director Global Information
Management, Business Intelligence, Tetra Park
17:50 CLOSING REMARK END OF CONFERENCE DAY 1
14:40 Cultivating analytics capabilities: centralising,
capturing and analysing data to translate into
actionable insights
• Consolidating data from different ERP systems to
drive unified insights
• Revisiting the historical and ad-hoc business data
which is “sleeping” in values to derive value-added
business insights
• The perk of ignorance –overlooking the ‘Black box’ to
stay focused on the inputs and outcomes
• Change management to ensure the benefits of
analytics via cross-function training to ensure
implementable insights
David Ong, Executive Director, Head of Business
Insights, UBS
15:20 AFTERNOON COFFEE AND NETWORKING BREAK
15:50 Acquiring and retaining analytics staff in a highly
sought-after market
• Investing in the analytics team with professional
certifications and training to make them “stick” with
the centre
• Empowering the analytics staff with a project
ownership mind-set to proactively collect data and
deliver insights
• Enhancing business acumen for analytics teams
• Partnering with academia to early groom and attract
the right talent
Roy Goh, Director, Service Delivery/Management
(Analytics), MSD IT Global Innovation Network
16:30 Utilizing big data analytics to unlock insights that
grow your business
• Understanding how advanced data analytics can be
utilized to produce tangible outcomes
CASESTUDY
CASESTUDYCASESTUDY
MAIN CONFERENCE DAY 1
TUESDAY, 15 MARCH 2016
GOODBYE ONSTAGE SALES PITCHES
Staring in 2015, SSON has done away with vendors taking the stage to pitch their products
and replaced it with an ALL practitioner led speaker faculty for our plenary and tracked
sessions. This means you will get access to a practitioner’s point of view every time you come
to one of our events. Your time spent with us will be 100% more effective as you learn from
peers about their experiences, lessons learned and their roadmap to success.
Now, don’t get us wrong – our vendors still have a very prominent place at our events,
because we know that they provide an enormous amount of value and knowledge for you. (If
anything, many of the practitioners you’ll hear from owe their success to a partnership with
a solution-provider!) However, it will be based on your decision when and where to hear from
solution providers – whether through a 1-to-1 meeting to discuss a specific challenge, during
a Masterclass or Workshop catering to niche groups or within the Exhibition Hall to get an
understanding of all the new technology available to empower your success.
Here’s to a new standard in the events industry for the HR Shared Services Outsourcing
community.
Tel. +65 6722 9388 / Fax. +65 6720 3804 / Email. enquiry@ssonetwork.com / Web. www.ssodataanalytics.com
7. 7
08:30 MORNING REFRESHMENT AND REGISTRATION
08:50 Opening Remarks from the Chairman
Prashanth Kiran Rao, Group Manager - Business
Services Operations, EMC
FROM A TRANSACTIONAL BACK OFFICE TO A
TRANSFORMATIONAL BUSINESS PARTNER
09:00 Unlocking analytics to streamline the Order-to-
Cash(O2C) process and optimize the Finance
Accounting shared service operation
Deploying data analytics since 2010 with a team of 40
headcounts, EMC has leveraged current data (be it P2P,
R2R, O2C ) to identify problematic vendors, and pick
innovative analytics solutions to fix the problems.
• Developing mathematical models to predict customer
payment behaviours to anticipate and optimise cost
efforts for each O2C process
• Using analytics to pinpoint problematic vendors and
clients to suggest actionable insights for the business
• Detecting customer credit risks through data
management to enhance the business cash flow
• Driving analytics values as a baseline for operational
efficiency and spend optimization in other FA
domains including S2P and R2R and decision support
activities
• Harvesting marginal enhancements: ready for the
exponential growth of data analytics values
• Boosting efficiency of 15-20% from data analytics
insights
Tilak Banerjee, Director of Global Business Services,
EMC
09:40 Optimizing workforce cost through tactical workforce
planning and analytics
• Tracking workforce performance periodically through
analytics to determine action plans and policy
changes
• Identifying metrics and develop Benchmarks for
evaluating individual performance
• Leveraging on historical data to map out and optimize
workforce allocation
• From aggregation to personalization: customize
individual trainings
• “Gamification” the workforce through analytics to
create healthy competition and meet management
objectives
Sarajit Poddar, Regional Head of Workforce Planning
Analytics, Ericsson
10:20 MORNING COFFEE AND NETWORKING BREAK
10:50 Roundtable Discussion Groups
Delegates will be divided into interactive roundtable
discussions groups which will run for 30 minutes with
the opportunity to rotate between two topics. Engage in
robust discussions led by experts in data analytics and
shared services
ROUNDTABLE A
Unlocking analytics potential to streamline lean
Finance Accounting
Disussion Leader:
Tilak Banerjee, Director of Global Business Services,
EMC
ROUNDTABLE B
Driving change management by establishing tangible
small-wins from data-driven insights
Discussion Leader:
Roy Goh, Associate Director of Data Excellence
Analytics, MSD International Smbh
ROUNDTABLE C
Digging up the hidden (productivity) gem: workforce
analytics as a key to optimise workforce performance
Discussion Leader:
Sarajit Poddar, Regional Head of Workforce Planning
Analytics, Ericsson
ROUNDTABLE D
Building a centre of excellence(CoE) for data analytics
to deliver a next generation SSC
Discussion Leader:
Arati Desai, Head of Business Excellence (Global
Delivery Centre - GDC), Tata Motors Ltd
11:30 HR Analytics—Leveraging on current data to envisage
the employee’s life cycle to cultivate effective HR
management processes
• HR Analytics: Traditional practices Vs. Current
Innovations
• Using cloud-based analytics to synchronise multi-
system HR data
• Using analytics to allocate talent across a business’s
geographic regions and units
• Embarking on predictive analytics to forecast future
attrition rate and profile potential resignations and
loyal employees
• Deploying analytics insights to drive employee
engagement and performance to exceed business
outcomes
Sunil Kumar, Senior Director - Talent Management, AIG
12:10 LUNCH BREAK
13:10 Procurement Spend Analytics – Reshaping the
future towards data-driven procurement to gain more
visibility
• Integrating analytics into the entire P2P process to
optimise working capital, gain visibility and meet
unique procurement needs
• Using sourcing analytics to fine-tune vendor
management and improve procurement negotiation
power
• Developing proactive training and hiring new talent
to ensure high adoption rate of analytics for the
procurement team
Peter Chen, Head of Group Procurement and Strategic
Sourcing, Axiata
CASESTUDYCASESTUDY
CASESTUDYCASESTUDY
MAIN CONFERENCE DAY 2
WEDNESDAY, 16 MARCH 2016
Tel. +65 6722 9388 / Fax. +65 6720 3804 / Email. enquiry@ssonetwork.com / Web. www.ssodataanalytics.com
8. 8
13:50 Procurement onshore and shared service centre
model – a journey to maximise cost and enhancing
productivity through structured data mining,
integration and analytics
The scope of work-scope and activities become very
crucial in the outsourcing process to ensure the cost
effectiveness and productivity. With the key help of big
data and data analytics, this is all made possible.
• Integrating and streamlining internal processes
to reduce cost and shape up “shared services”
catalogues for data mining and integration.
• Shaping statistics to discover potential business
features from exploratory and confirmatory data
analysis levers.
• Application of linguistic analysis for unstructured data
“ free text”- to extract and classify information.
• Driving customer centricity and setting governance
through varieties of data analysis with painstaking
structuring of workflow
• Modeling the demand and managing spend analytics
Michael Koh, Regional Head of Procurement, T-Systems
14:30 Next generation GBS - Building ‘Data Lake’ within GBS
to deliver robust value-creation insights that empower
the decision making process for all business domains
Prashanth is overseeing managing a core high end
reporting and analytics group within the GBS at EMC.
He has also deployed Master Data Analytics (MDA) for
process reengineering and gap analysis; resulting in
the customer hierarchy base accuracy trending above
90% from the last two years. Key areas to be addressed
include:
• Understanding why shared services is at the heart of
transactional data and the source of life for valuable
business intelligence
• Centralizing a delivery unit that caters to the needs of
all functional domains of the business
• Delivering ample business insights to empower
decision-making process
• Seizing extra revenue-generating opportunities
for the business by modelling customer hierarchy
analytics, analytics-based propensity model and Go-
to-market strategies
• Deploying product perfomence analytics to forecast
the trends and risk among all business domains
Prashanth Kiran Rao, Group Manager - Business
Services Operations, EMC
15:10 AFTERNOON BREAK AND NETWORKING SESSION
15:40 From Prediction to Prevention: Case Studies in
Analytics for Shared Services
This talk will present three case studies of the
transformative impact created through predictive
analytics in the key shared services areas of Employee
Engagement, Internal Audit, and Procurement. The
case studies will demonstrate how predictive insight
from data can lead to improved processes, operational
efficiency and reduced risk through preventive and pre-
emptive strategies.
Shonali Krishnaswamy, Head, Data Analytics
Department,The Singapore Institute for Infocomm
Research
MAIN CONFERENCE DAY 2
WEDNESDAY, 16 MARCH 2016
CASESTUDYCASESTUDY
CASESTUDY
16:20 Building a Centre of Excellence(CoE) for data analytics
to deliver a next generation SSC
Unlike most of the other SSCs that provide transactional
services first and venture into analytical services
over a period of time, Tata Motor’s GDC started data
analysis services alongside its transactional business
support. Within 2 years, GDC has completed around
35 transformational and business analysis projects,
each of which has given tangible business benefits
to the group in the form of cost savings, working
capital improvements, policy rationalization and cash
flow improvements. Data/business analytics projects
range from predictive modelling, forecasting, spend
optimization, profitability measurement and revenue
augmentation and are undertaken for multiple functions
and business areas such as procure to pay and supply
chain logistics. Key areas to be addressed include:
• Defining a next generation SSC – a strategic partner
to the business that drives value through the delivery
of insightful business intelligence
• Developing strategies for formation of the CoE on
analytics into your shared service centre
• How to integrate analytics into the business
transformation agenda
• Driving business insights and decision supports via
the analytics CoE
• Driving behavioural and cultural change along with
the hard savings
Arati Desai, Head of Business Excellence (Global
Delivery Centre - GDC), Tata Motors Ltd
17:00 Overcoming challenges and highlighting opportunities
for shared services centres to improve efficiency, drive
competitive advantages and generate business values
• What is the top conference take-always?
• Examples of best practice – from people to process to
outcomes
• Where do we fall behind? What can we learn from
other business units?
• Designing actions plans to prepare for the next steps
17:40 CLOSING REMARK END OF CONFERENCE
CLOSING
PANELDISCUSSION
Tel. +65 6722 9388 / Fax. +65 6720 3804 / Email. enquiry@ssonetwork.com / Web. www.ssodataanalytics.com
9. 9
SETTING UP AN ANALYTICS
TEAM 101
Take the time to dive deep into challenges you’re facing,
brainstorm solutions, discuss emerging trends with expert
workshop leaders and your peers!
In order to leverage the benefits of a shared services operating
model, enterprises are increasingly adding more value like
business intelligence/analytics to their shared services
capabilities. While doing so, the tendency is to create a number
of discrete teams tightly coupled with functional structures
within a shared services organization. In practice, we have seen
such teams located in functional silos suffer from a number of
limitations inherent with small specialized teams. So, it becomes
imperative on the part of shared services management to look at
ways of centralizing such capabilities in order to gain scale and
other enhanced operational, tactical and strategic advantages.
Understand all these and more in this back-to basics workshop
specially meant for SSCs looking for a starting point. This
workshop will help you understand how you can
• Overcome investment challenges to set up analytics
capabilities to strengthen the value propositions of your SSC.
• Structure the analytics teams in a pyramid model where data
governance forms the base, followed by BI/analytics and data
science at the top forming the pinnacle.
• Leverage analytics and embed it into your end-to-end
processes to climb the value chain
• Reap the highest ROI from predictive, simulation and
optimization models of analytics
• Identify initiatives and projects where analytics can be
implemented immediately to drive revenue, reduce cost or
optimize working capital
Prashanth Kiran Rao
Group Manager - Business Services Operations
EMC
Prashanth is a key member and a critical part of the Global Business
Services (GBS) team, of EMC, and is based out of Bangalore. He
heads the Sales Enablement Marketing Centre of Excellence tower
within GBS, in the India Shared Service Centre (ISSC), Bangalore. He
is duly responsible for service delivery, performance management,
people engagement, and business strategy.
His team is spread across a very wide, diverse and broad spectrum
of Go-to-mrket Analytics, Master Data Analytics, Data Science
Operations, Master Data delivery operations, Marketing Operations
and Reporting as a Service delivery functions. Prashanth has more
than 15 years of overall experience in the domains of Project/Program
Management, Strategy management, project consulting, Re-
engineering global outsourcing and offshoring portfolios.
He has played extremely critical roles in setting up captive IT,
Service Desk delivery units, Contact center functions and Finance
and Accounting Shared services unit and creating virtual captive
models leveraging his deep expertise in the fields of Operations
management, Strategy, process consulting benchmarking, Process
Re-engineering, Solutioning, Data Analytics, Project/program
management. and Business Transitions transformation.
EXCLUSIVE: MSD’S
GLOBAL INNOVATION
HUB SITE TOUR,
SINGAPORE
MSD is a global healthcare leader that provides innovative
medicines, vaccines, biologic therapies and animal health
products with the offices in 140 countries worldwide. The
Global Innovation Hub was recently set up in October 2015 and
is located at the Galaxis building in Fusionopolis. The hub has
been developed to focus on data science and cyber security to
harness digital innovation for better healthcare. It will enable the
company to use analytics and mathematical modeling to guide
its research focus and choices, and forecast upcoming dominant
trends. Greater collaboration among IT and other functional units
will also improve regulatory and operational readiness.
This site tour will take you through MSD’s whole operation and
how they are utilizing data analytics. Highlights of the site tour
include:
• Hear an in-depth presentation on this best in case facility and
how they are utilizing data analytics to make better healthcare
decisions
• Understand how to co-operate with universities to recruit
qualified and affordable analytics talent
• Take a walking tour of the premises to understand the
operational ins and outs of running a global innovation
analytics hub
PRE-CONFERENCE
WORKSHOP SITE TOUR
WORKSHOP
MONDAY, 14 MARCH 2016 (09.00-12.00)
SITE TOUR
MONDAY, 14 MARCH 2016 (14.00-17.00)
SLOTS ARE
LIMITED.BOOK NOW TOSECURE
YOUR PLACE!
SSON has combined the wealth of knowledge, experience and
hard knocks of its event network of over 100,000+ Shared
services and outsourcing practitioners, from 76 Countries
made available to active practitioners across the globe, 24/7,
365 days a year.
Designed as an active platform to complement – and steer –
your sson event experience, shared intelligence 3 core benefits:
Search and connect with practitioners based on
demographics, experience and current projects
Borrow and build from the Research Suite
Gain real-time insight and advice from
practitioners on challenges you’re facing NOW
2
3
1
The world’s premier global online community dedicated to
the practitioner, powered by practitioners.
FREE TO ALL HR SSO INTERACTIVE DELEGATES!
Register your place at the 14th Annual HR Shared Services
and Outsourcing Interactive and receive a free 12-month
license to Shared Intelligence.
Tel. +65 6722 9388 / Fax. +65 6720 3804 / Email. enquiry@ssonetwork.com / Web. www.ssodataanalytics.com
10. 10
2nd Annual Excellence in Data Analytics for Shared Services
and Outsourcing is the ONLY event focusing on Data analytics
for shared service centres.
49% of Asian shared service centres are planning to
integrate data analytics within next 6 months to climb up their
value chain within the business. They are looking for YOUR
customised UNIQUE OFFERING
2 roundtable discussions, each 40 minutes, 80 minutes in
total to give you the exclusive opportunity to fully engage with
every of the 60 SSC’s heads or Global/ Regional Directors who
are actively seeking suitable analytics tools to optimise their
workforce productivity and streamline operational process
Branding exposure guaranteed – With 83,000 members
within our SSON network, we would be able to ensure your
brand exposure via our print and online advertisements,
website, brochures and weekly email campaigns to reach your
potential leads
Tailored business development arrangements. Simply let
us know which organizations and job titles you are targeting
and we will help you research, qualify and invite the specific
prospects you are targeting to attend the conference
A unique chance to meet 60+ SSC’s leaders to understand
their unique analytics requirement s and expectations so you
can tailor your products frequently
Because the earlier you book the more access you’ll get to
our global marketing and branding campaign.
Early confirmation entitles sponsor and exhibitors to
optimize their spending and receive maximum ROI from
our comprehensive marketing and branding campaign,
including:
• Email Marketing - to over 78,000 pre-researched and
tightly selected decision makers
• Telemarketing – dedicated account managers publicize
our events and our partners up to 3 months before the
summit
• Audience Development – ensure your hand selected
prospects receive targeted, specialized marketing
initiatives. A fantastic opportunity to apply the VIP
treatment to VIP contacts!
• Internet – get noticed earlier, our dedicated website
receives traffic months in advance and so should you.
• Step ahead of your peers by engaging directly with 60+ senior
shared service executives (small, focus groups which allow good
conversation!)
• Engage with your hottest prospects in Asia - Simply let us know
which organizations and job titles you are targeting, and we will help
you research, qualify and invite the specific prospects you desire to
meet
• Achieve thought leadership by sponsoring the workshops, panel/
roundtable discussions, or exhibiting at this event
• Maximize your exposure by leveraging on our marketing resources,
including print advertisements, online advertisements, website and
email campaigns to reach finance leaders in Asia
SPONSORSHIP
OPPORTUNITIES
JOB TITLES:
• Head of Shared Services/ GBS Director
• Head of Finance Transformation
• Head of Procurement Shared Services/ Head of Group
PROCUREMENT:
• Director/ VP/ Head of Finance/ HR Services
• Global or Regional Process Owners/ Directors
• Head of Business Improvement
• Director, Global Analytics Hub
• Director, Analytics/ COE
• Director of Analytics / Analytics Strategy
• Director – Global Information Management,
• Director - Business Intelligence
• Head – Risk Analytics
• Head of Finance Operations
INDUSTRIES:
• Manufacturing, Industrial, Heavy Equipment,
Semi-Conductors, IT
• Construction
• Automotive
• Food Processing Packaging
• Pharmaceutical
• Telecommunications
• BFSI
• Energy, Mining Metals, Commodities
SPONSORSHIP OPPORTUNITIES ARE LIMITED
Contact us now at sponsorship@iqpc.com.sg or call
+65 6722 9388 to discuss how we can tailor our sponsorship
packages to achieve your business objectives.
WHY SPONSOR?
INTERESTED IN SPONSORSHIP AND
EXHIBITION OPPORTUNITIES?
WHO WILL YOU MEET?
WHY GET INVOLVED EARLY?
Tel. +65 6722 9388 / Fax. +65 6720 3804 / Email. enquiry@ssonetwork.com / Web. www.ssodataanalytics.com
