As a leading information technology managed services and solutions company, Bell Techlogix provides transformational Next Generation Digital Workplace and Infrastructure Management Solutions to large and mid-market enterprises, as well as the public sector.

1. P R E S E N T E D B Y
Bell Techlogix
Company Overview
Ron Frankenfield
CEO
5/15/2017

2. About Us
Corporate HQ, Delivery & Innovation Center in Indianapolis, IN
 State-of-the-Art 100K sq. ft. Facility
 Service Desk, Global Command Center, Engineering, Depot
under one roof
 Training & Tech Lab Facilities
 24/7/Always Operations
 Executive Briefing Center
 Major Delivery/DR Hub – Richmond, VA
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Proprietary and Confidential

3. Our Focus
A Leader in Next Gen Digital Workplace and Infrastructure
Management
 Diverse Customer Base:
 Large Enterprises & Commercial Middle Market
 Defense Contractors, State and Local Government, Education
 Comprehensive Managed Services & Solutions with 100%
On-Shore Domestic Heartland Labor Arbitrage Model
 Service Quality Excellence with Flexible, Dedicated Experts
 2017 Gartner Magic Quadrant for Managed Workplace Services
 “Client references praised Bell Techlogix for its responsiveness
and positive attitude in dealing with any client request.”
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4. Our Vision, Focus, Values & Culture
Become a leader in Next Generation
Digital Workplace and Infrastructure
Management, bringing quality of
service and true client partnerships to
every engagement.
“The only way to truly differentiate
ourselves will be based on the quality of
service as perceived by our clients.”
Service Quality
Client Focused
Operational Excellence
Employer of Choice
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5. Technology Innovation Center in
Indianapolis, IN
• Dedicated customer facing facility
• World-class user briefings and experience
• Heterogeneous devices, applications & architectures
5 unique experiences offered
• Strategy Session
• Design Session
• Interactive Experience
• Hands-on Immersion
• Proof-of-Concept Session
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Technology Innovation Center

6. Bell Techlogix – Industry Recognition
Gartner Magic Quadrant for Managed Workplace Services
Bell Techlogix's service delivery is entirely based on an onshore domestic model, which provides U.S. heartland labor
arbitrage advantages…Client references praised Bell Techlogix for its responsiveness and positive attitude in dealing
with any client request. (Gartner, January 2017)
451 Research Report – Bell Techlogix continues to differentiate
Bell Techlogix service delivery is completely based on an onshore domestic model… Bell Techlogix continues
to come to market with a clearly differentiated approach to delivering services as an MSP in the cloud era. It
is offering its target market, capabilities that they do not currently have easy access to, in a way that makes
sense to the way they operate. (451 Research, May 2016)
Gartner Magic Quadrant for End-User Outsourcing
Bell Techlogix service delivery is completely based on an onshore domestic model...clients indicate that Bell
Techlogix regularly delivers on its committed SLAs...flexible with dynamic client requirements, and promptly
resolves issues. Clients appreciate its competitive resource rates, its skilled and professional employees, and
its leadership engagement. (Gartner, August 2015)
451 Research Report – An IT Service for Digital Disruption
Bell Techlogix is an innovated MSP, always looking to expand its value proposition beyond the mainstream
US midmarket, select large enterprises and US education offerings. As such, Bell Techlogix continues to
develop a pioneering business model that should especially appeal to the midmarket buyer. (451 Research,
July 2015)
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7. Select Client Portfolio
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8. Heartland Arbitrage – Domestic
Low Cost Locations
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9. Proprietary and Confidential
Managed Services Portfolio
Mobility Services
Mobile Workforce Optimization & BYOE
Mobile Device & Mobile Application Management
Mobile Policy, Security & Data Management
Next Gen Digital Workplace
Enterprise Service Desk & Knowledge Management
Desk Side Support, Dispatch & White Glove Service
Data Center and Security Services
Managed Cloud
Services
Data Center Operations
Remote Infrastructure
Management
Infrastructure
Engineering &
Transformation
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Offerings Portfolio
Technology Lifecycle Services
(TLS)
IT Procurement IT Asset Management
IT Depot Services
Asset Refresh & Green
Disposition
Application Management Services
(AMS)
Application Monitoring
& Maintenance
Professional Application
Services
Global Application
Development
Remote Database
Management Services

10. Cross Functional Services
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11. Digital Transformation
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12. BEAM Automation & Digital
Transformation
• Technology, Information, Processes & People
• Service Automation of Production, Delivery &
Business Intelligence for our Clients
• Best-in-Class Application Suite with
Integrated Workflows & Analytics
• Open Architecture with Service Integration
APIs & DevOps Customization
• Hosted via Secure Private Cloud
• World Class Service Management,
Governance and Best Practices
The foundation of our best in-class service delivery model
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13. BEAM-as-a-Service (BaaS)
• BEAM-as-a-Service (BaaS) is for Clients seeking Service Automation in a SaaS delivery
model.
• BaaS provides clients with easy & rapid subscription access to specific functionality with
associated support and administration.
• BaaS subscription components can include the following options:
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14. BELL TECHLOGIX CORE
OFFERINGS

15. Bell Techlogix Service Offering – Next Gen
Digital Workplace
Next Gen Digital Workplace
Service Desk
Management
Desk Side
Support &
Dispatch
• End User Service Desk
• Level 1-2 Support
• Incident Management
• Request Management
• Problem Management
• Change Management
• Configuration Management
• Knowledge Management
• Self Service Portal
• Remote Control
• Phone, Email, & Chat
• Social Media & Personas
• On-site Desk Side
Support
• Remote Dispatch
Service
Proprietary and Confidential
• Install, Move, Add, Change,
Delete
• Break Fix
• Backup & Restore
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16. Service Desk Offering
Proprietary and Confidential
− ITIL based approach, processes and procedures
− Service Management & Governance Approach
− Total Quality Management Program
− Continuous Improvement Process
− Dedicated Project Managers
− Focus on Communication & Accountability
− Templated approach to onboarding
− Knowledge Development
− Recruitment, development and retention programs
− Average agent tenure 2.5 years
− 80% have previous IT experience
− Employee progression program driving Quality of
Service and Increased Employee Satisfaction
− Bell Enterprise Architecture Management
− Next Gen-Self Service Portal
− Advanced reporting and tracking tools
Integrated walk-up support
On-site walk up support that empowers
the end user to get direct service
Self-Service Portal
Integrated into business apps for
seamless knowledge lookup
Persona based support
Customized service offerings allow for
balanced service to our customers
On-site Concierge Service
High touch customer service option for
Executives/VIP/Etc.
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17. Next Gen Digital Workplace
Proprietary and Confidential 5/15/2017
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18. Proprietary and Confidential
Enhanced User Support
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19. The Knowledge Success Program
Proprietary and Confidential 5/15/2017
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20. Bell Techlogix Service Offering – Cloud
Solutions
Cloud Solutions
Data Center
Operations
• Server Operations
• Storage Operations
• Production Scheduling
• Backup and Recovery
• Onsite Facilities Management
• Relocation Services
• Circuit Provisioning
• DBA Operations
• Infrastructure Planning
• DR/BC Design
• Systems Engineering
• PMO Services
• Implementation & Deployment
• Infrastructure Security Services
Proprietary and Confidential
Remote
Infrastructure
Management
• Technical Operations & NOC
• Systems, Storage & Network
Management
• Systems Monitoring
• Service Level Management
• Performance Management &
Tuning
• Level 3 Support & Remediation
• DR/BC Design & Operations
• Application Management
• Cloud Readiness Services
• Managed Hosting
• Public & Private Cloud
• Colocation Services
IT Projects &
Security
Managed Cloud
Services
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21. Cloud Solutions
• Feasibility / Planning
• Gap Analysis and Assessment
• Architecture / Design / Roadmap
• Process and Policy
• Alert Monitoring, Response & Mgmt.
• Trouble Ticket and Service Request Mgmt.
• Voice and E-mail Based Support
Proprietary and Confidential
Server Management
• Windows & Linux Platforms
• Server Consolidation & Virtualization
• Enterprise Messaging Systems
• Application Stacks
• Server and Application Migration
• Remediation, Patching and Operational Support
Storage Management
• SAN / NAS / DAS
• Capacity Management
• Back-up / Restoration
• Disaster Recovery and Business Continuity
• Disaster Recovery Planning
Database Management
• Multi-Platform Relational Database support
• DB Clustering
• Remote Database Monitoring & Remediation
• Database optimization & performance
management
Network Management
• Comprehensive LAN and WAN services
• Switching, Routing & WLAN
• Enterprise Voice
• Authentication, Authorization & Accounting
(AAA)
• Remote Management & Monitoring
• Configuration Consistency Checks and
Remediation
Security Management
• Security Consulting, Assessments & Planning
• Managed Security Services
• Mobile Device & Application Security
Management
• Technical Infrastructure Security Services
• Managed IDS, Threats, & Events, Firewalls,
VPNs, Patches, Anti-Virus & Malware
Cloud Management BCM
• Common platform for public/private/hybrid
cloud
• Single portal used by clients and engineering.
• Secure private cloud- PCI compliant, HiTrust
certified, ISO 27001 and ITAR ready.
• BCM allows provisioning of cloud services for
the infrastructure and applications.
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22. Enterprise Project Services
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Digital Enterprise Services
• Planning & Risk Assessment
• Design & Architecture
• Unified IT Management Infrastructure
• Cyber Security Consulting
• Transformational Services
• Cloud Readiness Services
• Professional Project Management

23. Proprietary and Confidential 5/15/2017
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BEAM Cloud Manager
Enterprise
Catalog &
Self-Service
Provision,
Deploy &
Configure
Ensure
Compliance
& Control
IT Process &
Operations
Integration
Common Hybrid Management
PrivatePublic

24. Bell Techlogix Service Offering – Mobility
Services
Mobility Services
Proprietary and Confidential
Device
Management
Application
Management
Content
Management
Enablement
through security
• Assessment, Program Design and Implementation
• Strategic Consulting & Mobility Solution Architecture
• Mobility PMO Services
• Technical Support & Systems Administration
• Procure, Provision, MACD, Refresh Services, TLS
• Logistics Services – Source, Stage, Kit, Deploy & Recycle
• Expense Management and Spend Optimization
• Self-Service and Employee Enablement
• AT&T Carrier Services and Devices
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25. Industry Experience – Mobility
Proprietary and Confidential
500+
Technical
Certifications
(10% Mobile)
15+
Years
In
Mobility
iOS
80+
Mobility Platforms,
OS, HW, SW,
OEMs Supported
175+
Enterprise
MDM / MAM
Installations &
Deployments
Focused Verticals
Financial | Healthcare | Manufacturing | Retail/CPG | Education
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26. Mobility Services – A Deeper Look
Proprietary and Confidential
Managed Services Consultative Services Control & Logistics Services
• 24/7 End User & Technical
support
• Enablement Portal
• ITAM
• MDM, MAM, MCM Admin
& Support
• Lifecycle Services: Deploy,
Refresh, Dispose & Recycle
• Design, Architect, Deploy
• Best Practices
• BYOD, CYOD, COPE, COBO
• Vendor Management
• Technology Road mapping
• Infrastructure Mgmt. &
Systems Engineering
• Project Management
Control (WEM/TEM):
• Optimize Spend, Contracts
• Invoice Reconciliation
Logistics:
• Depot (source, stage, kit,
deploy, refresh, dispose)
• MACD+, Track,
Compliance
Transformational EMM Services
VIP / High Touch Solutions In / Out Warranty Break-Fix Professional Services
Integration, Migrations & Upgrades Experience Centers On-Site / Meeting Support
Core EMM Services
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27. Bell Techlogix Service Offering – Technology
Lifecycle Services
Technology Lifecycle Services
• IT Procurement BPO & Vendor Management Office
• IT Asset Management (ITAM)
• Asset Staging, Kitting, & Deployment Services
• Asset Refresh & Green Disposition
• Hardware & Software Product Procurement
• Break Fix
• Technology Logistics Centers
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Proprietary and Confidential
Optimization of
IT Assets
throughout
their entire
Lifecycle

28. Proprietary and Confidential
Full IT Asset Lifecycle Services
Assist in optimizing the entire asset lifecycle
Complement or enhance existing IT resources
Better Business through Better
Technology
• 30+ years of IT assistance
• Expertise and certifications in industry leading
technologies
• Advanced tool sets to better manage existing
asset base
• Technology Logistics Centers for staging,
deployment, repair & disposal
Provide expertise to address emerging technologies
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29. Data Center and Security Services
Data Center and Security Services
Managed
Security Services
Consultative
Security Services
• End-Point Monitoring
• Critical Incident Response
• Intrusion Detection &
Prevention
• Knowledge Management
• Anti-Virus Management
• Application & Database
Monitoring
• Security Risk
Assessments & Audits
• Implementation
Services
• Penetration Testing
• Application Security
Remediation
Proprietary and Confidential 5/15/2017
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30. Managed Security Services
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Security &
Compliance
Vulnerability
Management
Mobile Security
Management
Infrastructure
Security Services
Identify & deploy security
our multi-compliance
framework.
Fight cybercrime with
threat intelligence,
detection, protection &
remediation.
Get visibility & control of
your mobile users, devices,
data & applications.
Proactivity scan, test &
remediate systems,
application, database &
network vulnerabilities.
Risk assessments, including
route/switch, mobility, desktop
compute & infrastructure.
Intrusion detection, prevention
& monitoring; BEAM platform
that monitors threats and
vulnerabilities 24x7xAlways.
Manage and maintain all mobile
devices security –
Corporate Liable & BYOD.
Continuous proactive monitoring of
infrastructure components &
application systems for rapid
resolution & remediation.
Industry compliance
assessments, HIPAA, PCA,
DSS, CERC, CIP, many others.
Major Incident Response (MIR)
process and Security
Engineering resourcing.
Integrate mobile management &
security products/services for
trusted mobile interactions.
Advanced threat detection &
intrusion prevention, 24x7xAlways,
integrated toolsets, standardized
processes and automation.
Deliver a security program
framework for ongoing security
planning, compliance & risk
management.
Deliver a comprehensive
organizational cybersecurity
program to adequately protect
your company's critical data.
Deliver & deploy secure enterprise
mobile apps, access to work
content & protect sensitive
corporate data.
Deliver secure IT managed services
using both cloud & traditional
technologies, combined business &
industry specific expertise.

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Proprietary and Confidential

32. • Questions and Discussion
Questions and Discussion
Thank you.
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