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Guruscan @ ru km 2011

Guest lecture about mapping knowledge networks in organizations by Bart Verheijen (GuruScan

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Guruscan @ ru km 2011

  1. 1. GuruScan — know the expert —user friendly expert management Bart Verheijen – 19 december 2011
  2. 2. GuruScan• Dion Slijp – informatics – e-marketing – 8,5 years Océ• Bart Verheijen – chemistry – management – 5 years Océ info@guruscan.nl Copyright © GuruScan2011 024-3603442
  3. 3. GuruScan people 2011 ? info@guruscan.nl 024-3603442
  4. 4. GuruScan products info@guruscan.nl 024-3603442
  5. 5. Customers info@guruscan.nl Copyright © GuruScan2011 024-3603442
  6. 6. How do you solve a problem?• Search the Internet• Read book/document• Follow a course• Ask a colleague info@guruscan.nl Copyright © GuruScan2011 024-3603442
  7. 7. Documentation• Documentation follows activity• Do you report on every thing you do? During work or in off-time?• 100% knowledge  70% tell  30% write info@guruscan.nl Copyright © GuruScan2011 024-3603442
  8. 8. Knowledge or information• Did you find what you are looking for?• What is the answer / question?• Knowledge = information x person – Person = Experience, Skills, Attitude info@guruscan.nl Copyright © GuruScan2011 024-3603442
  9. 9. Ask a colleague• Do you know everyone?• Profile sites• CV database info@guruscan.nl Copyright © GuruScan2011 024-3603442
  10. 10. Pain before the Gain• Profile systems 3 – 10% active users  make profile• Update profiles 1 – 3% info@guruscan.nl Copyright © GuruScan2011 024-3603442
  11. 11. Knowledge Networks• A knowledge network captures who is aware of whose knowledge and skills “[employees] are roughly five times as likely to turn to a person for information as to an impersonal source” Tom Allen (MIT) info@guruscan.nl Copyright © GuruScan2011 024-3603442
  12. 12. Knowledge Networks• Everybody knows somebody with more knowledge on topic X German? Anna Henri nothing Melanie info@guruscan.nl Copyright © GuruScan2011 024-3603442
  13. 13. Knowledge Networks• Combine Personal Knowledge Networks German? Anna Henri expert Pete nothing little Sophie Melanie little French much Pete expert info@guruscan.nl Copyright © GuruScan2011 024-3603442
  14. 14. Workshop example info@guruscan.nl 024-3603442
  15. 15. Transactive Memory• Knowledge is in people• Knowledge sharing is interaction• Succesfull teams know where to find necessary knowledge• Share your meta-memory info@guruscan.nl Copyright © GuruScan2011 024-3603442
  16. 16. Case NOC*NSF info@guruscan.nl 024-3603442
  17. 17. NOC*NSF• Organized sports Netherlands• 90 sport unions (e.g. KNVB)• 27.000 associations (e.g. NEC)• 170 employees• 5000 direct contacts• 4,7 million people (indirect) info@guruscan.nl 024-3603442
  18. 18. Sport union goals• Create and uphold rules• Organize competitions• Educate and certify professionals• Talent scouting and development• Organizing events• Fundraising with sponsors info@guruscan.nl 024-3603442
  19. 19. Sport unions• Sports minded• Non competitive• Same activities• No shared learning info@guruscan.nl 024-3603442
  20. 20. Challenge NOC*NSF• Empower shared learning• Reach active volunteers in sports• Towards 2028 Olympics! info@guruscan.nl 024-3603442
  21. 21. Intranet result info@guruscan.nl 024-3603442
  22. 22. Intranet result info@guruscan.nl 024-3603442
  23. 23. Case TMC info@guruscan.nl 024-3603442
  24. 24. Case: TMC Technology Consulting & Engineering company TMC Group deploys over 460 highly educated employeneurs, specialists and consultants with various clients on a project basis. info@guruscan.nl 024-3603442
  25. 25. TMC Structure 11 independent business cells info@guruscan.nl 024-3603442
  26. 26. TMC Structure (2)• Business cell – 1 director – 2 account managers – 1 office manager – 30 employeneurs info@guruscan.nl 024-3603442
  27. 27. Developments• Strong growth (100% in 2008)• Strategic choice for projects• Results: larger and looser company info@guruscan.nl 024-3603442
  28. 28. Strategic challenges• Help eachother with problems• Cross selling• Sell the company not the expert• Acquire full projects info@guruscan.nl 024-3603442
  29. 29. GuruScan actions• GuruScan pilot (100 participants)• Generating awareness• Export to knowledge matrix• Knowledge network visualisation info@guruscan.nl 024-3603442
  30. 30. GuruScan results• 150 topics and active usage• Clear examples of added value• TMC’s customers are impressed• Pilot prolonged and extended info@guruscan.nl 024-3603442
  31. 31. Case Lindenholt info@guruscan.nl 024-3603442
  32. 32. Situation info@guruscan.nl 024-3603442
  33. 33. Challenge• Strenghten eachothers efforts• Maximize the effect for Lindenholt• Share projects and ideas info@guruscan.nl 024-3603442
  34. 34. Solution• Team accelerator with representatives info@guruscan.nl 024-3603442
  35. 35. Result• 13 participants• 250 knowledge areas• 120 external experts info@guruscan.nl 024-3603442
  36. 36. Resulting network info@guruscan.nl 024-3603442
  37. 37. Background• Huijsen et al (2008), ExpertFinder: Collaborative Expertise Localization, I-KNOW ‘08.• Cross & Parker (2004), The Hidden Power of Social Networks: Understanding How Work Really Gets Done in Organizations.• Weggeman (2007), Leidinggeven aan professionals? Niet doen! info@guruscan.nl 024-3603442 Copyright © GuruScan 2010
  38. 38. Questions • www.guruscan.nl • info@guruscan.nl • 06 19 342 603 (Bart Verheijen) info@guruscan.nl 024-3603442
  39. 39. Thanks for your attention info@guruscan.nl 024-3603442

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