For the first time in the history of American business, four very different generations are working side by side and/or remotely in your corporation. Each generation brings its strengths as well as its perspectives. Understanding the differences between these generations can help businesses plan for change, implement new programs, and capture the different interests of its employees to ensure higher productivity and morale and ultimately profits. This Webinar will discuss the characteristics of the four generations and their strengths: the Veteran, the Baby Boomer, the X Gen and the Millenniums. It will also highlight what each generation values and trusts and where there are potentials for trust erosion due to different perceptions and expectations. Executives will gain recommendations on how to honor the generational differences and utilize the strengths to create a high trust work environment which is productive and profitable. Learn how to work better and win in this economy within a multigenerational environment!

1. Trust in a Multi-Generational Workforce Cynthia Olmstead President TrustWorks Group, Inc. www.trustworksgroup.com Rose Avila Principal Consultant RMA Consulting, Inc.

3. Are You Ready?

6. Typical Generational Comments “ He has a poor work ethic.” “ Just can’t find good workers today; no one wants to work 8 hours a day.” “ I want to coach my kid’s little league team but my boss won’t let me.” “ Can’t you see that the Internet can increase our revenues by 20% each year?” “ Get a life! There is more to life than work.”

8. Traditional Generation Age: 64-87 Born: 1922 – 1945 10% of workforce

9. Baby Boomers Age: 45 - 63 Born: 1946 – 1964 44% of workforce “ Live to Work”

10. Gen Xers Age: 29 - 44 Born: 1965 – 1980 34% of workforce “ Work to Live”

11. Gen Yers/Millennials Age: <28 Born: 1981 – 2004 >12% of workforce “ Work My Way”

13. So, what does Trust have to do with this?

22. Trust in a Multi-Generational Workforce Cynthia Olmstead President TrustWorks Group, Inc. www.trustworksgroup.com Rose Avila Principal Consultant RMA Consulting, Inc.