6th BankTech Asia - Rajeev Mahajan's presentation

1. DETERMINE ROI
ON MOBILE
BANKING
R A J E E V M A H A J A N

2. TUNING INTO MOBILE CHANNEL
17Bn – estimated transaction by end 2015
$670Bn – estimated global mobile payments by end 2015
Geographic spread of organizations
across the globe spearheading this
wave
Potential ROI increase as consumers shift to the faster, more convenient and
less expensive mobile channel to pay bills and make deposits

3. ROI ENABLERS – MOBILE BANKING
Mobile banking users less likely to leave
Mobile banking generates activity thereby revenue for the bank
Next Gen enabler services already in vogue
• Person-to-person (p2p) payments
• Remote deposit capture (rdc) of checks
• Personal offers from both the financial institution and/or merchants based on spending
behavior
• Actionable alerts via sms or push notifications
• Contactless payments at the point of sale
• Extended customer engagement with etail, mortgage apps etc.
Analysts forecast a half of mobile banking revenue will come from extended
apps
Family &
Communit
y
Regular
Shopping
Passions &
Interests
House
Search
Travel &
Holidays
Financial
Services

4. INVESTMENT BANK – CURRENT CHALLENGES

5. FOCUS OF INVESTMENT BANKS ON MOBILE BANKING
Investment banking to innovate for improved user experience & engagement levels on mobile
channel
Leverage mobile channels for
 Better decision making in uncertain times
 Turning compliance to convenience with improved & engaged trading
environment
 Valuing client relationships, not product profits
Put the user in the driving seat
 Multi-channel access & portability
 Connected data across all product areas
 Customize and rank content that is presented
Compliant today & ready for tomorrow
No more complexity
 Consistency across all features & functions
 Single platform that exposes functionality and interacts with user
Universal coverage
 Move intitutivly from one process to another
Digital
Investment
Bank

6. R A J E E V M A H A J A N