1. Balunga Mbolekwa
Address: 7298/85Umsintsi Street, Soshanguve East, Block VV, 0152
EE status: African Black, Male Driver’s license: Code 8
ID number: 8603275783085
Contact numbers: 073 359 7737/012 358 6632
Email: balungam@gmail.com
PROFESSIONAL PROFILE
• A resourceful, hard-working and dedicated individual with outstanding client services and
communications skills and the proven ability to develop and implement effective new
systems and procedures
• Possesses excellent computer skills with advanced knowledge of MS Office, is quick to
grasp new ideas and concepts and always keen to develop new skills and expertise
• Able to work well both independently and as part of a productive team, demonstrating the
motivation and problem-solving abilities required to meet demanding deadlines while
maintaining the highest of standards
• Articulate and proactive, combines a professional and confident approach with excellent
interpersonal skills and can communicate concisely at all levels
Currently seeking a new and challenging position, one in which existing skills and knowledge
can be utilized whilst enabling further personal and professional development.
CAREER SUMMARY
May 2006 – date Systems Operator, City of Tshwane Municipality
• Continuously resolving telephonic and walk-in client problems to ensure careful usage and
maintenance of the electricity pre-paid system
• Keeping accurate records of clients via SAP and SQL based database system as well as
demonstrating advanced proficiency in utilizing MS Word, Excel, PowerPoint and Outlook
• Liaising with electricians and relevant stakeholders to ensure repairing and maintaining of
pre-paid metres while tracking the overall progress and deliverables
• Utilizing interpersonal communication and proficiency, as well as a dynamic ability to build
positive rapport with several different populations
• Building strong customer relationships by responding positively to queries through solid
product knowledge and service delivery procedures
• Demonstrating the ability to work under pressure and commitment to the achievement of
business objectives while adhering to internal specifications and delivering accurate
information
July 2004 – April 2006 Sales Assistant & Till Operator, Woolworths
• Providing excellent and professional service by processing client transactions in a quick,
accurate and efficient manner according to specified procedures
• Continuously resolving client queries and providing information on store products and
services
• Maintaining and displaying stock according to in-store plans on shelves to overcome product
shortages and increase sales
• Creating a range of documentation including presentations, correspondence, memos and
reports as well as taking minutes when required, and providing secretarial support for
management
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2. EDUCATION AND QUALIFICATIONS
Diploma Media & Journalism, Rosebank College (2007)
Certificate End User SAP CRM
Grade 12 Holy Trinity Secondary Catholic School (2003)
FURTHER SKILLS
Computer literacy MS Office, SAP CRM, SQL, Internet & Email
Languages English, Setswana & Afrikaans
OTHER DETAILS
Contributing and posting articles on a blog: www.balungam.blogspot.com
REFERENCES ARE AVAILABLE ON REQUEST
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