1. Cycle Time Reduction Stop/Void/Reissue
Project Leader: Balaguru SP
November 11, 2013

2. TCS Internal- 2 -
EXPLORE IMPROVE SUSTAINDEFINE
Table of Contents
1. Project Charter
2. VOC – CTQ flow
3. Baseline performance
4. Stratification factors
5. Graphical representation based on stratification factors and
inference
6. AS-IS flow diagram
7. Fishbone diagram
8. Causes Identified and Tools Used ( arrived through brainstorming
with the team)
9. Causes and Solutions Identified ( Using Brainstorming )
10.Improved “ To- Be” flow diagram
11.Solutions Implementation Plan
12.Result after Solution implementation
13.Control Plan
14.Client approval & Financial benefits

3. TCS Internal- 3 -
Project Leader Project Mentor
Team Members
Project Champion
Project SponsorProcess Owner
Balaguru SP Vinodh K
Maheep N Tiwari
Ankush
Maheep N Tiwari
•PROJECT SCOPE INCLUDES•BUSINESS CASE
•PROBLEM STATEMENT
•GOAL STATEMENT
•CRITICALITY OF PROCESS
•PROJECT SCOPE EXCLUDES
• Business Case
Michaels Stores Inc., is one of the largest retail chain in United States and
Canada for Arts and Crafts products. Where in TCS is handling Payroll for
Michaels employees starting New Hire to Termination.
Business Value
More production, Accuracy, Associates gets money on time and easy to quality
check.
• Need to stop/void/ Reissue checks one by
one if received more than 1 form
• Able to stop/void/Reissue checks at one
stretch in Wells Fargo and PRO
•Forms are received since the associates
Lost/Stolen/Never received hence the criticality
of the process is HIGH
1. Project Charter
•IMPACT ON
• Client Facing
EXPLORE IMPROVE SUSTAINDEFINE
Administrators receive the forms to stop/void/reissue. If received in
bulk the associate has to go for the repetitive steps to void the
checks one by one and reissue one by one. Previously for a request
it took 25 minutes.
• To improve the cycle time from 25 minutes to 10 minutes per
transaction before March 2014

4. TCS Internal- 4 -
VOICE OF CUSTOMER
Customer requested to stop/Void bulk check of 20
associates.
In case stopping /Voiding / Reissuing of the checks is not
done there will be a huge pay impact to the associates.
2. VOC to CTQ
EXPLORE IMPROVE SUSTAINDEFINE
KEY CUSTOMER ISSUE
CRITICAL CUSTOMER REQUIREMENT
Improving the cycle time to Stop/Void and Reissue if we
receive in Bulk or even single requests
CRITICAL TO QUALITY
In spite of the checks lost/stolen/destroyed we need
to get the associate paid on time.

5. TCS Internal
Name of the metric (with unit of measure) :Cycle time reduction
Period of Data : Last One Year (Jan-2013 to Dec-2013)
Current Performance : average 25 minutes will take to complete activity
- 5 -
3. Baseline Performance
EXPLORE IMPROVE SUSTAINDEFINE

6. TCS Internal- 6 -
4. Stratification Factors
IMPROVE SUSTAINDEFINE EXPLORE
 Activity v/s Productivity
 Volume v/s Productivity

7. TCS Internal
5. Graphical Representation
- 7 -
IMPROVE SUSTAINDEFINE EXPLORE
Inference from the Graph: The above graph represents that “Check replacement request forms are
received major pertaining to the Incorrect address. Also upon associates switching on to DD set up
and Pay card set up we can drastically reduce the Check replacement form and the check lost.

8. TCS Internal
Graphical Representation
- 8 -
IMPROVE SUSTAINDEFINE EXPLORE
Inference from the Graph: The volume was high in Dec ’13 due to bad
weather in USA hence the associates did not received the pay checks.

9. TCS Internal- 9 -
6. AS-IS Flow Diagram
IMPROVE SUSTAINDEFINE EXPLORE

10. TCS Internal- 10 -
7. Fishbone Diagram
SUSTAINDEFINE EXPLORE IMPROVE
What is the
Problem ?
Problem
Categorization
Level 1 Cause Level 2 Cause Level 3 Cause Level 4 Cause Level 5 Cause
Time consumption
and repetitive
steps
Method
Repetitive steps
involved
Takes lot of
time to void and
reissue
each and every
associate lost
checks
Takes lot of
time to
Go back the same
steps done for
different
associates
Possibility of error
involved while
doing the same
process for all the
check replacement
received
Processor needs to
do the same step
again and again to
void and reissue
for the same store
or different store
associates

11. TCS Internal- 11 -
8. Causes and tools used
SUSTAINDEFINE EXPLORE IMPROVE
Causes and Tools Linkage
Causes of the problem Identified Tool Used for Causes Identification
For all the check replacement received Stop/Void/Reissue is
done one by one
Pareto Chart
Repeated steps 5 why analysis - Brainstorming

12. TCS Internal- 12 -
9. Causes and solutions identified
SUSTAINDEFINE EXPLORE IMPROVE
Causes and Solutions Identified
Causes of the problem Identified Tool Used for Causes Identification Solutions Identified
Processing time will be more
to complete the entire process
Process Flow Diagram
Performing the Check replacement
process in bulk
Repeated steps involved in the process
for the number of check replacement
request received
Process Flow Diagram
Need to Remove the repeated steps in
the process
Upon doing repeated steps for every
check replacement received
5 why analysis - Brainstorming
Stop all the checks in Wells Fargo/VOID
and REISSUE
in bulk in PRO

13. TCS Internal- 13 -
10. Improved flow diagram (To-be Flowchart)
IMPROVE SUSTAINDEFINE EXPLORE

14. TCS Internal- 14 -
11. Solution implementation plan
SUSTAINDEFINE EXPLORE IMPROVE
Sl.
No
Causes of the problem
Identified
Solutions Identified
Person
Responsible
Completion
Date
Present
Status
1
Payroll admins does a repetitive job
with the same steps involved for
Stop/Void/Reissue
• Bulk check can be stopped
in Wells Fargo (30 Check
Numbers)
• Bulk checks can be voided
using Check Sort in ADP PRO
• Bulk checks can be select
tagged in ADP PRO for
reissuing the checks
together.
Payroll Team 01/24/2014 Completed

15. TCS Internal- 15 -
12. Results after solution implementation
SUSTAINDEFINE EXPLORE IMPROVE
Trend of Cycle Time
Project Objective: Minimize the time consumption and repeated steps
0
5
10
15
20
25
Before
Implementation
After Implementation
In (mins) 25 15

16. TCS Internal- 16 -
13.Client Approval
EXPLORE IMPROVE SUSTAINDEFINE
Project objective: Control plan made part of the SOP: Yes
** IMPORTANT NOTE FROM CLIENT ON THIS APPROVAL

17. TCS Internal- 17 -
14.Financial Benefit
EXPLORE IMPROVE SUSTAINDEFINE
Cost Benefit Sheet

18. TCS Internal
ExploreExplore2DefineDefine1
SustainSustain4 ImproveImprove3
- 18 -
15.Project Summary - 4 blocker
Client Background: Michaels Stores Inc., is one of the
largest retail chain in United States and Canada for Arts and
Crafts products. Where in TCS is handling Payroll for
Michaels employees starting New Hire to Termination.
Business Problem : Voiding of bulk checks consumes more
time and repetitive steps.
Goal Statement: To reduce the cycle time and increase
productivity and accuracy
Root causes:
•Time Consumption
•Increase in productivity
Methodology:
•Upon receiving the CRR forms processor needs to
void the check and reissue one by one
Solution
•If checks are received from one store or different
store we can use the option Check sort to Void and
reissue bulk checks at one click
Benefits:
•Can stop multiple checks at one time
•100% repeated steps is stopped
•Reduction in Cycle time
•Easy to QC
•Increase productivity
Total Savings of $ 3456.00 P.A

19. Thank YouThank You