Performance Management for Better Service Delivery

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Babasab Patil

Performance management for better service delivery in local

Negócios Tecnologia

Outline ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Process steps ,[object Object],[object Object],[object Object],[object Object]

Management Steps ,[object Object],[object Object],[object Object],[object Object]

Create a conceptual framework for performance measurement ,[object Object],[object Object]

Conduct a ‘service inventory’ ,[object Object]

Identify intents, goals and indicators ,[object Object]

Devise analysing and reporting systems ,[object Object]

Build a performance team and communication networks ,[object Object]

Build Ownership and Commitment ,[object Object]

Use performance data in service delivery decision-making ,[object Object]

References ,[object Object],[object Object]

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