2. What is a System? SYSTEM INPUTS OUTPUTS FEEDBACK “ A group of elements or parts or components that are integrated and coordinated for the purpose of achieving a goal ” System as a set of components - achieve an outcome/purpose/goal Business System – Business outcome…

4. “ The biggest factor in my career has been the ability to understand what customers want and deliver it” “ The most important thing is to understand the customers and what they are looking for from the products or services that you are planning to deliver” CIO quote… Source: Peter Bartram (2008), CIO interview Mittu Sridhara IT boss of travel company Sabre talking to Peter Bartram - Computer Weekly, 5 Feb 2008.

5. SYSTEMS ANALYSIS: A DEFINITION The analysis of the role of a proposed system and the identification of the requirements that it should meet. Systems Analysis is the starting point for System Design . The term is most commonly used in the context of commercial programming , where software developers are often classed as either Systems Analysts or Programmers . The Systems Analysts are responsible for identifying requirements (i.e. systems analysis) and producing a design . The programmers are then responsible for implementing it. Source: The Free On-line Dictionary of Computing, © 1993-2004 Denis Howe Why should anyone analyse and design when you know how to program already anyway? If you use some one else’s material, you must always acknowledge this

13. Case Study based Approach Important – you should be able to carry forward your experience to other ‘Case Studies’ (including employment after you leave Middlesex) Do exercises, carry out weekly tasks Describe, reflect, feedback Think, draw parallels Plan, try out, make decisions (assumptions**)