This document discusses how implementing workflow systems in organizations can enable change and create efficiencies. It outlines reasons for using workflow, such as calculating costs of manual processes, failures in current processes, and inefficiencies where multiple people are performing the same tasks. Workflow is said to provide insights into existing systems, improve business operations by standardizing procedures, ensure reliable process execution, and comply with regulations while freeing up human resources through automation. The document argues that workflow allows for both customization and business process redesign solutions to optimize operations.

1. Enabling Organizational Change through
Process Workflows
Presented By: Nancy & Robert Lavery

2. Why Implement Workflow
• Calculate the cost of the manual process in
terms of man hours - include the time it takes
to gather information:
– (Identifies Cost Benefit of workflow system)
• How often does the current process fail?
– What is the cost associated with that failure ?
– How long does it take to rectify ?

3. Why Implement Workflow
• Create efficiencies in the process
(Increase ROI of system)
– does the user need to access multiple systems?
– does the user need to sift through paper docs?
– does a senior person spend time on portions of
tasks that could be handled by less skilled (less
expensive) staff ?

4. Why Implement Workflow
• Create efficiencies in the process (cont)
– Is extra time being spent
• tracking the progress of a task
• determining where something is in the process OR
• determining who it should be assigned to next?
– Are multiple people repeating the same tasks?

5. Workflow Determining Benefits
• Provides proper insight into the existing system
• Enhances & Improves the business operations
by forcing procedures to be regulated
(build Internal Controls into the business process)
• Brings about improvement in the procedures

6. Workflow Determining Benefits
• Guarantees reliable procedure execution
• Complies with various regulatory requisites
(Sarbanes Oxley 302 and 404)
• Manual tasks are replaced with automation - so
human knowledge & skills can be utilized to
maximum efficiency
• Provides performance tracking (Audit trail)

7. Workflow Determining Benefits
• Customization vs. Business Process Redesign
Solution = Workflow
Customization Business Process Redesign
Loss of support Better support, training &
service levels on software
Additional
consultancy costs Workflow
Causes resistance by users
Why decide?
With Workflow you can get both!!