This document discusses the growing importance and value of marketing automation. It notes that marketing automation software acquisitions totaled over $6 billion from 2010 to 2013 as tools became indispensable. The main challenges for marketing include an expected 20-fold increase in digital data by 2020, empowered customers who complete most of the buyer journey without sales, and pressure to prove marketing ROI. The document advocates for lead nurturing programs to guide customers through personalized, behavior-driven communications. It also emphasizes using automation to improve sales and marketing alignment by delivering better leads and enabling sales to engage opportunities. Analysis of marketing campaigns and attributed revenue is presented as a way to demonstrate accountability through data-driven reporting.
5. It’s all in the DATA!
Data volume will
grow to 20x of what it is today
by 2020 (Gartner)20X
Percentage of digital
information generated by
individuals (IDC): 75%
7. Growing Expectations Increase the Burden On
Marketing
New responsibilities
76%89%
No change in
budget or resources
Leadership judges
marketing ROI faster
76%
Source: Forrester/Business Marketing Association May 2013 Global Marketing Online Survey
8. Buying process shifting to
marketing-driven
Source: Forrester/Business Marketing Association May 2013 Global Marketing Online Survey
THEN
NOW
• Sales Dominated
• One-way, single channel, relationship-
driven
• Marketing plays critical role
• Internet-driven, analytics-driven
9. Sales wants “leads!”
Marketing hits the “more”
button
Sales doesn’t follow up Marketing: “Why no
followup?”
Sales: The “leads” are
no good Marketing:
Wasted effort, poor
performance, bitterness,
despair
Sales is pushing for more.. quality
10. 3 / 4 CEOs want marketers to become 100% ROI-focused
2013, Fournaise Group study of CEOs
16. How can MAP help bridge these gaps?
Not just product features and right price
How do I visualise and better understand the
digital body language of my buyer
How do I make sure to send the right message to
the right person at the right time?
How do I improve my relationship with sales?
How do I analyse marketing operations and prove
the ROI of marketing?
22. Digital Body Language
Engagement fit
• Interested in Content Marketing
(found us via google)
• Funnel Stage – Awareness
• Main message – You can reach
more with content
Profile fit
• Segment marketing manager
• Large Insurance company
• Large marketing teams
23. BUT, HOW DO WE GUIDE
ERNA IN HER JOURNEY
TO BECOMING A SQL?
25. Communication Effectiveness
Batch and Blast
Product-Driven
Segment
Customer-Driven
One to One
Behavior-Driven
Right-Time
Right-Message
True Personalization
Forrester Research
“Campaigns that target
based on Website user click-
stream data outperform
untargeted broadcast
campaignsby nearly 4 to 1.”
Marketing Sherpa
“Segmented lists yielded
an 11.7%CTR v. un-
segmented lists of same
size yieldingonly a 0.6%
CTR.
Aberdeen Group
Best-in-class lead scoring
programsincrease pipeline
thickness by 27%v. the
average of 12%.
Lead Nurturing
30. Lead Nurturing
Search Google
• Found spotONvision
eBook and visited relevant
webpages
Attended the webinar
• Follow-up afterwards
Sent eBook with Follow-up
• Also sent invitation for
webinar
Registered for the webinar
• Sent all details and agenda
appointment
2 Weeks
31. Education
Campaign
Get them ready
to talk to Sales
• Engage to
further profile
prospect
• Educate about
value prop
Why Us
Campaign
Expose your
solution to their
need
• Differentiate your
brand from
competitors’
• Reiterate value
prop
• Include relevant
case studies,
testimonials
Urgency
Campaign
Remove
roadblocks,
speed purchase
decision
• Provide decision
tools
New Customer
Onboarding
Welcome new
customers
• Thank them
• Identify next
steps
Customer
Loyalty/
Retention
Retain and
develop
• Reiterate
purchase/
relationship
benefit
• Seek feedback
• Tips/tricks to get
most of product
Welcome
Campaign
Welcome new
subscribers/
contacts to DB
• Introduce brand
• Reiterate
subscription
benefits
• Spell out next
steps
• Opt in to
something else
Evaluate PurchaseLearn Justify Advocacy
ERNA
Interest
Lead Nurturing
45. DON’T INVEST IF YOU
PLAN TO USE IT ONLY
AS AN EMAIL-SYSTEM
MARKETING AUTOMATION IS SO MUCH MORE THEN
JUST ANOTHER EMAIL-SYSTEM
46. WHEN NOT TO INVEST IN MAP
• Don’t have the right content in place
• Very low number of website visitors
• Very low volume of contact database
Analysis