This blog includes detailed information about how chatbot empowers healthcare ecosystem. It also encompasses data based insights of healthcare chatbot advantages and attributes of an effective Chatbot.

2. Intro
Ranging from high-end techniques for performing complicated operations to
utilizing IT applications, Healthcare is the segment that leverages technology
advantages at the most. For last few years, Chatbot is the hot technology trend
benefiting to all healthcare providers, patients and community.
In real world scenario, healthcare Chatbots are high-yielding in areas where the
user interactions are specific and their solutions are predictable. So far, intelligent
Chatbots are effectively performing well in managing activities or operations such
as:
• Finding the relevant or specialist Doctor
• Scheduling and managing the appointments
• Diagnosing some of the common diseases

3. • Offering medical advice for health-related issues
• Virtual Assistance
• Offering self-services to employees
• Providing guidance about purchasing or servicing of medical equipment
such as wheel chair or oxygen cylinders
• Setting up auto reminders for medicines and appointments

4. How Chatbots are transforming the healthcare
industry?
According to Conversa Health:
• 83% of patients do not adhere to their care plan
• 68% of physicians want to take advantage of patient-generated health
data
• 90% of patients want to self-manage their health with technology
• $125 billion was spent on unnecessary office visits only in the United
States
Chatbots have started delivering noticeable results in addressing several core
challenges related to healthcare. Additionally, they are the new tools that
help the healthcare organization in keeping the pace with current trends to
fetch the competitive advantage. They are contributing a major
transformation by furnishing ease of operational excellence and advantages
such as:

5. • Improved services for patients through always-available virtual assistance
and proactive human like patient interactions beyond geographical
boundaries. They are excellent tools to handle large volume of inquiries,
virtual healthcare discussions or requests without increasing the hospital’s
team size
• Strategic and simplified reach to patients through online communities
and increased patient engagement, ultimately leading to better
commercial advantage. Chatbots are efficient networking tool leveraging
the broad spectrum of patients, their families and medical equipment
ecosystem
• Monitoring patient data and gaining insights about almost each factor
related healthcare and medical science. Healthcare Bots can be
programmed to perform such activities. They can produce error free
insights along with saving the cost of performing other analyses activities

6. • Easy and self-managed administration for hospital staff. Doctors and
Nurses can have seamless access to information about visiting patients
and their health conditions, scheduled and cancelled appointments etc.
• Noticeable cost saving through drop in per query cost and faster respond
time.

7. Why is it right time to initiate the Chatbot
Development?
Technology is something ever changing phenomenon and sometimes several
technologies sound to be overrated. It is much obvious for a healthcare
organization to think:
• Are their consumers (patients) ready to accept that Chatbot as a virtual
assistant?
• Will the Chatbot deliver expected outcomes?
• What is the perception of various industries towards Chatbots?

8. Here are some interesting facts about AI enabled
Chatbots

9. The perceptions of different industries
about Chatbots

10. And finally,the anticipated cost saving factor

11. Characteristics of an efficient healthcare Chatbot that injects
operational excellence and yields remarkable amount of cost
saving
• Service enhancement and compatible conversation offering based on
data and analytic: The well-developed Chatbot records the data and
trends, monitors the user interactions as a part of their self-learning
process to respond the user. As a result, there is consistent enhancement
in services based on real time data and its analytics.
• More human: Chatbot conversations must be able to detect and respond
the crucial emotional state of patients.

13. • Intent Recognition: Ability to figure what the user is trying to ask or
request. Even if the user uses unexpected phrase, the bot should be able
to process the request by one or the another way
• Logical Dialog Management: Ability to hold the meaningful conversation
beyond simple question and answer
• Platform for Versatile Interaction Channels: A platform that can easily
connect desired social media and messing applications, organization’s web
application and / or voice interface
• Interesting conversational interface: Chatbots are not command driven
programs anymore they are rather Virsual Assistant. For increased
acceptance, a compelling conversational interface that produces relevant
conversation with images and videos where applicable is one of the most
significant aspect.

14. • Efficient enough to automate the task: Well connected with back-end
system, the Chatbot should automate the task by navigating the user to
the perfect locus

15. Key ingredients of a Chatbot developed based on AI
structures
• In the world of computer technology, interaction mechanism and visual
layouts have been transited to intelligent conversation designing with the
emergence of Chatbot. Chatbot Development is generally based on key
structures of AI:

16. How community is benefited due to healthcare
Chatbots?
• Elderly patients or people livening in rural area can easily get access to
timely and effective healthcare
• Patients can get continuous medical care even after getting discharge
from hospital involving less or no human efforts
• Healthcare hurdles caused due to geographical isolation or age
impairments can be minimized
• Seamless access to healthcare 24*7

17. How Azilen can contribute?
From exploration to implementation, Azilen assist the healthcare providers
during each of the following AI application phases at their organization and
deliver the fully working integrated technology solution.
• Understanding the community and business value of a healthcare
organization
• Exploring all possibilities of applying conversational AI based on the 360-
degree holistic analyses
• End to end conceptualizing the Chatbots along with their customer
journeys across all touch points
• Bot development (both MVP & full scale) and implementation

18. As a reputed chatbot development company, Azilen holds capabilities to
develop various types of clinically intelligent Chatbots to deliver smart and
automated conversation experiences to both the patient and the healthcare
personnel.

19. Conclusion:
Chatbot with simulated intelligence can deliver a highly personalized
conversational experience to the user while minimizing the workload of
healthcare provider’s team. This blog is encompassing various aspects of
healthcare Chatbot development. It also explains how a thoughtfully
developed Chatbot can be a right fit for all delivering the value to the
community.

20. Original Source :
https://www.azilen.com/blog/how-chatbots-empower-healthcare-industry/

21. Thanks You
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