1. VostroTM Laptops
Dell services and support are designed to keep you up and
running and your repair costs low so that you can focus on your business
goals. To choose the options best suited for your business, take into
consideration your applications, working environment and uptime
requirements well into the future. Dell VostroTM laptops are built to last,
and we offer options to keep them covered for up to four years after your
purchase.
Vostro laptops come standard with a one-year Limited Hardware
Warranty1. Extended warranties are available for up to four years.
Standard service also includes Mail-In Repair Service and Hardware
Warranty Support for the length of the warranty term. Services upgrades
for Vostro laptops include On-Site Service After Remote Diagnosis2.
Hardware Warranty Support
Included with all basic and enhanced service plans, Hardware Warranty
Support can help ensure timely resolution of hardware-related issues.
This service places dedicated and specially trained small business
technicians at your disposal 24x7x365 through a toll-free number, e-mail
or online chat.

2. Mail-in Repair Service
Mail-in Repair Service is a convenient, cost-effective way to get your
Vostro laptop back in service. If necessary following phone-based
troubleshooting, Dell will provide you with pre-paid shipping materials
to ship your laptop to our service facility. Then we'll repair it and mail it
back to you.
On-Site Service After Remote Diagnosis2
On-Site Service After Remote Diagnosis2 is designed to deliver
convenient and timely warranty repair service at your location to help
cut downtime and save time, worry and hassle. Next Business Day On-
Site Service After Remote Diagnosis2 can place a Dell-certified
technician at your location the following business day, if necessary,
following phone-based troubleshooting.
Standard Built-in Services
Dell offers comprehensive services and support on VostroTM Laptops to
help you with connecting to a network, maintenance and repair tasks.
You can be confident that you will have the level of support you need to
keep your business running smoothly.
1 year 10GB Dell DataSafeTM Online Backup is included to protect
your data by backing up your files to a safe, remote storage site. Relax

3. knowing that your critical data are safe from hardware, software and
catastrophic events for one year. Protect and access your files from
virtually anywhere. Dell DataSafe Online Backup Terms and Conditions
apply. For more information, visit
http://delldatasafe.com/apos_select.aspx?l=us.
1 year Automated PC TuneUp simplifies setup, regular maintenance
and troubleshooting problems. Relax knowing your system is routinely
checked for performance and security issues.
Dell Network Assistant helps connects your office wirelessly to ease
file-sharing, enhance security and manage devices on your network, and
is designed to simplify the set-up, monitoring, troubleshooting, and
repair of your network.
Dell Support Center is one central location that houses the tools you
need making them easy to find and easy to use.
DellConnect3 can troubleshoot and repair your system remotely through
your broadband Internet connection whether you’re on the road or in the
office.
Dell Support 3.4 is designed to enable you to constantly monitor,

4. pinpoint and fix systems issues before you even know there is a
problem.
Extra Services
CompleteCareTM Accidental Damage Service4
The ultimate service option for on-the-move business users. With
CompleteCareTM Accidental Damage Service4, your system can be
protected from the realities of travel, including most bumps, drops, spills
and other unintentional damage. This gives your business an extra layer
of asset-investment protection you can count on.
Dell ProSupport
Expert support for businesses that need rapid problem resolution for
minimal downtime and maximum productivity. With easy access to 24/7
North American-based technical support via phone, e-mail and online
chat, you get direct contact with technicians. Our Dell ProSupport helps
ensure your business can make the most of technology at all times,
giving you a single point of contact for all your service issues.
LoJack® for Laptops Theft Protection7
LoJack® is a theft protection service that helps track, locate and recover
stolen laptops. You receive special software from Dell to be installed on
your laptop. This software works behind the scenes to silently contact

5. LoJack's Absolute Monitoring Center using the Internet. If your laptop is
stolen, you alert the Absolute Monitoring Center, and the Absolute
Recovery Team can track the computer's location and work with the
police to recover it.
Recycling
Dell Asset Recovery and Recycling services provide the logistic and
disposal capabilities to recover and dispose of owned and/or leased
computer equipment in a secure and environmentally safe way. Along
with removing identifying tags and labels, the hard drive of each system
we recycle is overwritten to help protect the security of your data.
LatitudeTM Laptops
Coverage may vary per model and offerings may change.
View product details for specific model information. Click
highlighted terms for a definition or description.
Latitude laptops come standard with a 1- or 3-year Limited Hardware
Warranty1 featuring North American-based technical phone support.
Extended warranties are available for up to 4 years. Standard service
also includes Mail-In Repair Service and Phone Hardware Warranty
Support for as long as the original purchaser owns the product. Services

6. upgrades for Latitude laptops include On-site Repair Service After
Remote Diagnosis2.
Mail-in Repair Service provides for a convenient, cost-effective way to
get your Dell laptop back in service. If necessary following phone-based
troubleshooting, Dell will provide you with pre-paid shipping materials
to ship your laptop to our service facility, where it will be repaired and
mailed back to you.
On-Site Service After Remote Diagnosis2 is designed to deliver
convenient and timely warranty repair service at your location, and can
help minimize downtime and save you time, worry and hassle. Two
levels of On-Site Service After Remote Diagnosis2 are available:
Next Business Day On-Site Service After Remote Diagnosis2 can
place a Dell-certified technician at your location the following business
day, if necessary, following phone-based troubleshooting.
Same-Day On-Site Service After Remote Diagnosis2 can place a Dell-
certified technician at your location within four hours, to help get your
system back in operation as rapidly as possible, if necessary, following
phone-based troubleshooting.
Phone Hardware Warranty Support is included with all basic and
enhanced service plans and can help ensure timely resolution of
hardware-related issues. This service places Dell support representatives
at your disposal 24x7 through a toll-free number. For OptiPlex desktops,
Dell Precision workstations and Latitude laptops, Phone Hardware

7. Warranty Support is available for as long as the original purchaser owns
the product. For Dimension desktops , Phone Hardware Warranty
Support is available for the term of the basic or enhanced limited
warranty.1
Extra Services
CompleteCareTM Accidental Damage Service4
The ultimate service option for on-the-move business users. With
CompleteCareTM Accidental Damage Service4, your system can be
protected from the realities of travel, including most bumps, drops, spills
and other unintentional damage. This gives your business an extra layer
of asset-investment protection you can count on.
Dell ProSupport
Expert support for businesses that need rapid problem resolution for
minimal downtime and maximum productivity. With easy access to 24/7
North American-based technical support via phone, e-mail and online
chat, you get direct contact with technicians. Our Dell ProSupport helps
ensure your business can make the most of technology at all times,
giving you a single point of contact for all your service issues.
ComputraceComplete6
Your data is one of your most valuable assets. Protect it properly with

8. ComputraceComplete6 from Absolute Software. This powerful software
suite can be embedded in OptiPlexTM Desktops, LatitudeTM laptops, and
Dell PrecisionTM Workstations and Mobile Workstations and works in
three critical ways to not only help protect important information, but
recover stolen laptops and help you better track your PCs.
Dell International Services Program
The Dell International Services Program offers the security of knowing
you can receive service and support8 when you travel with your
LatitudeTM laptop outside your home country. For more information
including a list of countries where international service is available, view
the Dell International Services Program or contact a Dell sales
representative.
Recycling
Dell Asset Recovery and Recycling services provide the logistic and
disposal capabilities to recover and dispose of owned and/or leased
computer equipment in a secure and environmentally safe way. Along
with removing identifying tags and labels, the hard drive of each system
we recycle is overwritten to help protect the security of your data.

9. Dell PrecisionTM Mobile Workstations
Dell service and support is designed to keep your users up
and running and your repair costs low – so you can focus on
core business goals. Choose the options best suited for your
business by taking into consideration your workstation applications,
working environments and uptime requirements well into the future.
Dell PrecisionTM Workstations are built to last and we offer options to
keep them covered up to 4 years.
Basic coverage for Dell Precision systems includes a 3-year Limited
warranty1 and Next-Business-Day On-site Service After Remote
Diagnosis2 featuring North American-based technical phone support.
Included with all basic and enhanced service plans, Phone Hardware
Warranty Support can help ensure timely resolution of hardware-related
issues. This service places Dell support representatives at your disposal
24x7 through a toll-free number and is available for as long as the
original purchaser owns their Dell Precision system.
On-site Service After Remote Diagnosis2
On-site Service2 is designed to deliver convenient and timely warranty
repair service at your location to help minimize downtime and save you
time, worry and hassle. Two levels of On-Site2 Service are available:
Next Business Day On-Site Service After Remote Diagnosis2 can place
a Dell-certified technician at your location the following business day, if
necessary, following phone-based troubleshooting.

10. Same-Day On-Site Service After Remote Diagnosis2 can place a Dell-
certified technician at your location within four hours, to help get your
system back in operation as rapidly as possible, if necessary, following
phone-based troubleshooting.
Extra Services
ComputraceComplete6
Your data is one of your most valuable assets. Protect it properly with
ComputraceComplete6 from Absolute Software. This powerful software
suite can be embedded in OptiPlexTM Desktops, LatitudeTM laptops, and
Dell PrecisionTM Workstations and Mobile Workstations and works in
three critical ways to not only help protect important information, but
recover stolen laptops and help you better track your PCs.
Dell International Services Program
The Dell International Services Program offers the security of knowing
you can receive service and support8 when you travel with your Dell
PrecisionTM mobile workstation outside your home country. For more
information including a list of countries where international service is
available, view the Dell International Services Program or contact a Dell
sales representative.
Recycling
Dell Asset Recovery and Recycling services provide the logistic and

11. disposal capabilities to recover and dispose of owned and/or leased
computer equipment in a secure and environmentally safe way. Along
with removing identifying tags and labels, the hard drive of each system
we recycle is overwritten to help protect the security of your data