5. Simple Chatbots:-
They work on prewritten key words that they
Each of the commands that they are going to
follow must be coded into them by the developer.
So , if a user ask them something outside of
their knowledge base , they respond with "Sorry , I
did not understand ", or something along these
6. Smart Chatbots:-
Smart Chatbots are in trend today !!!!
Based On AI , these bots don't have pre-
programmed answers .
They learn with time , catching keywords and
putting them in context , and help users arrive
at the most relevant answers to the queries.
•Since chatbots are AI-
powered , they can
people , while they
are waiting on a
•This also helps to keep
users engaged to the
11. Social and Relational Factors
•Fuelling conversations ,
chatbots enhance social
experiences of visitors.
•Not only , do
chatbots help users
to speak up , without
•They also help them to
their conversational skills.