1. CRM Tree
New Types Of Call Distribution
Ayman Adel
Operation Team Leader | ecco Outsourcing

2. CAT Products

3. Sales
Price List Complaint Inquiry Need To Buy
Sales
Price Uncompleted Need a Need To
List Complaint Follow Up
Data Consultation Sell
The The The The
States Quantity customer customer customer
customer The
calls to calls us doesn’t plans to
customer
complaint before the have the establish a
need to sell
from any date for the required new facility
his machine.
dissatisfact contact of data and he and he
New needs a
ion reason the will call us
from sales engineer. again. professional
Dep. consultation
Used
New &
Used

4. Service
Complaint on
Maintenance Complaint
ticket
Service
Maintenance Complaint Follow Up Uncompleted Data

5. Non CAT Products

6. Computer
Sales Maintenance Complaint
Computer
Sales Maintenance Complaint Repeated call Spare parts

7. Michelin
Sales Maintenance Complaint Repeated call

8. Special Offer
And
Promotion
Product Adv. Type
Marine Power System
News Paper E-Mail

9. Other
Specific
Michelin Wrong call Drop Down Other
Person
Other
Head office
CAT product Wrong call Drop Down Samsung Complaint
NO.
If
somebody Compliant
ask about from any
any CAT other issue
product but (like a
it not with driver
Mantrac behavior)
(like shoes).

10. Other
Cases

11. Thanks for your attention :)
Hope to find it useful
Ayman Adel Mohamed
Operation Team leader