Successful Service Catalog implementation
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To view this complimentary webcast in full, visit: http://forms.axiossystems.com/LP=292 Faced with continued cost pressures, as well as growing business unit demand for new services and higher service levels, IT is about to make transformation. Sharon Taylor, the Chief Architect of ITIL® V3, explains how to how to go about implementing a Service Catalog successfully.
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Successful Service Catalog implementation
- 1. Sharon Taylor, Aspect Group, Inc. Barclay Rae, Axios Systems Calum Kilgour, Axios Systems November 05, 2009 Service Catalog Management
- 4. Sharon Taylor Aspect Group, Inc. Service Catalog Management: Are you the Master or Slave?
- 5. A Service Catalog is….A Reflection of IT Capability Quality Professionalism Uniqueness Services VALUE TO THE BUSINESS
- 12. A Good Service Catalog Depends on the Entire Service Lifecycle
- 15. Daily Use and Maintenance
- 17. Building the Service Catalog
- 24. Benefits Most importantly, having a well structured and functioning Service Catalog can link business needs directly to IT services and then into the technical infrastructure. This improves the awareness, understanding and positive cultural behaviors that make effective Service Value Management possible.
- 26. Calum Kilgour, Axios Systems Service Catalog Management: from Chaos to Clarity
- 28. Isobell Watt at Electrix Field Sales Engineers OPTIMIZER BOX Customer 1 Customer 3 Customer 2
- 37. What Just Happened? Human Resources Email Technical Services 2 Requests 2 Laptops The wrong ones ! No delivery times Email Chasing for payment
- 38. What Does This Mean for Electrix? Wrong laptops ordered New start not productive HR: authorization challenges Wasting time Disappointed customers -$ -$ -$
- 40. Live from London
- 50. Gary Mercer in Electrix IT
- 51. Solution Service Hierarchy CMDB Workflow THINK BUILD PUBLISH Workshop
Notas do Editor
- Putting it all Together – value in view – by Service
- Value in View – consistency of finding information
- Value in view – IT and non-IT services
- EWAN – Do we have a higher quality image of the workflow and designer?
- JEN – can you group the images with associated lines? Rapid Customer Adoption Attracting the business Familiar user experience One-stop-shop for (FAQs, Logging, Tracking, Latest News, Service Catalog) Standardized offerings Targeted offerings Streamlined delivery Fast Implementation assyst Consultants Best Practice Template services Template workflow Demonstrating Value Service-based Financial MI Identify cost savings Optimize services 64% of IT Executives felt they were ‘ unable to provide the business with quantifiable metrics demonstrating the value of IT services and assets’. Cost Control Unified tool set Seamlessly part of the CMDB Multiple skillsets not required Low cost admin Gartner estimate, implementing effective ITIL processes integrated around a Service Catalog will deliver a A reduction of 20% on IT costs within 18 months.