Jennifer Kumar, a cross-cultural trainer from the U.S., based in Kochi, India provides interactive training programs for your India-based employees working with Americans offshore or preparing to travel to the U.S. More at: www.authenticjourneys.info

1. ABOUT YOUR TRAINER
Jennifer Kumar, standing below in a group photo with her
trainees, is an American citizen who has lived, worked and
studied between the United States and India since 1998.
She has the relevant cross-cultural experience,
professional expertise and tools to help you cope
successfully between these diverse cultural landscapes.
Jennifer can help you to understand and bridge the cultural
gaps to help you work and communicate effectively with
Americans working offshore in India or onshore in the U.S.
UNDERSTANDING AMERICANS
AND AMERICAN CULTURE
PB NO 3124,
“Through role plays, we learned about body language,
Kakkanad, Kochi 682030, India posture, and how to behave with Americans in in-
India: +91-484-401-9152 person meetings and conference calls.”
USA: (607) 428-8836
authenticjourneys@gmail.com
http://authenticjourneys.info

2. What’s in it for you?
The information in the training was
Understanding American Culture valuable. The sessions were really
good, and we enjoyed having you
P R E S E N T E D B Y MS JE N N I F E R K U MA R Working with Americans in the U.S. and offshore from India is a reality
around.
A unique two-day program to expose participants to the lifestyle, workplace for many Indian professionals. Understanding the U.S. culture is critical - Aswathy
culture, mindset, behaviors, traditions, and culture of the United States of to career and business success. Interactive role plays facilitated by an
America. American expose your employees to the soft-skills and employability
skills needed to reduce culture shock and increase cross-cultural
The sessions helped my team under-
CULTURE C O M MU N I C A T I O N
understanding when working between Western and Eastern cultures. stand the basic dos and don’ts of e-
American Values Small Talk and Pleasantries mail and phone communication and
Holidays Presentation Skills hoe to paraphrase.
TECHNIQUE
-Akhil NP
Diversity Listening Skills  ROLE PLAY EXERCISES
Stereotypes Phone Skills  PRESENTATIONS
 GAMES
 DEBRIEFS We were enlightened on American
Cross-Cultural Training  DISCUSSSIONS OTHER SERVICES
values, how to communicate with
people across borders, eating
for your business needs 

DEMONSTRATIONS
INTERACTIVITIES
 Individualized coaching for employees
working with American clients
manners and so on.
- Laxmi
WORK LIFE  SELF- ANALYSIS  Group and individualized coaching for
Meeting Time Etiquette Area-Specific Orientation  VIDEOS
Spoken English, Accent and
Phone & Conference Call Skills Emotional Intelligence  CERTIFICATES**
Pronunciation, American Business Games on presentations and
Written & E-mail Communication Safety Tips summarizing helped me to raise my
**SELECT PROGRAMS ONLY Communication Skills, and more!
confidence level. Your
Customer Service Skills Meal-time Etiquette in the US encouragement was absolutely
Visit: http://www.authenticjourneys.info
Small Talk & Conversational Skills Hotel and Rental Home Basics fantastic for me!
- Shijina
Understanding our communication
styles helped me to give more
directions to discussions with my
India-based staff.”
- Job Smulders