Interview With U.S.-U.K. Clients In Offshore Projects - A Cross Cultural Training

@2014 Authentic Journeys
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Jennifer Kumar
authenticjourneys.info
authenticjourneys@gmail.com
Interview
Preparation
Jennifer Kumar

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Jennifer Kumar
Today’s Agenda
• Introductions
• Appearance
• Question & Answer Prep
• Role Plays

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Jennifer Kumar
Goals of the Session
• Appropriate introductions for Westerners
• Appearance tips - Non-verbal
• Theory and practice with common
behavioral interview questions
• Relax, Practice, Get Ready!

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Jennifer Kumar
4
•GAMA
Introductions

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Jennifer Kumar
Outline of an Interview
• Introduction & Greetings
• Interview questions
• Your questions
• Ask about follow up
• Thank the interviewer
• Greet and Exit

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Jennifer Kumar
Meeting In Person
6
What are the three things
that must be said along
with a handshake?

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Jennifer Kumar
Sandwich Approach
Small Talk
About You
Small Talk

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Jennifer Kumar
Meeting In Person
Greetings/Hello, Name
Position and/or Company
OR
Unique description of work
and company name
“It’s nice to meet you!” – anytime in the
meeting introduction

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Jennifer Kumar
Meeting In Person
9
Start off the first
meeting with a Mr./Ms.
followed by their last or
family name
NO – Sir or Ma’am
NO – Nicknames or short names
USA & UK- follow their lead on how to call
them henceforth

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Jennifer Kumar
Handshake Tips - Dos
10
How to extend hand/arm
Shake from elbow
Handshake pumps
Body language
Personal space
Business Card

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Jennifer Kumar
Handshake Tips – Avoid This
11

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Jennifer Kumar
Handshake Practice
14
1. Person 1: Extends hand to person 2 and
starts the intro.
2. Person 2: Takes the hand
3. Both: Shake three times
4. Both: let go
5. Shake should finish before Person 1
finishes intro
6. Person 2 will introduce himself
7. Person 2 DOES NOT need to extend hand
to shake

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Jennifer Kumar
Appearance – Do’s & Don’ts
• Clothing, personal appearance, material
possessions
• Body Language – Face and Eye
movements
• Body Language – Hand and body
movements
• Voice & Word Choices – Confident tone
of voice and positive words

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Jennifer Kumar
16
•GAMA
Q & A
Preparation

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Jennifer Kumar
• Your questions
• Greet and Exit

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Jennifer Kumar
Q & A Prep
• Understand Position & Requirements
• Tips for Subject Matter Questions

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Jennifer Kumar
How do you fit?
Job Description
• Duties & Responsibilities of the role
• Your contributions
• What they expect you to achieve
• Reporting relationship
• Time / Duration

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Jennifer Kumar
How do you fit?
Personal Needs Analysis
• Your history with company
• Your history with client/project
• Your skills – hard and soft
• Current need, how you fill that gap
• Future needs, how you solve their
problems

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Jennifer Kumar
Question Categories & Strategies
1. About Yourself
2. Daily life at your current job
3. Strengths
4. Weaknesses
5. Time Management
6. Stress
7. Team Work
8. Communication

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Jennifer Kumar
1. About Yourself
3. Strengths
4. Weaknesses
5. Time Management
6. Stress
7. Team Work
8. Communication

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Jennifer Kumar
Video!! Next Slide 

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Jennifer Kumar
About Yourself Tips
“I have been in sales for 5 years. My most recent
experience was in the retail industry, where I was a
manager at the shoe company. I was personally
responsible for a 30% increase in sales in the past year. I
would say my main strength is my leadership ability
which was evident in how I mentored my sales team to
it’s lofty goals. What I am looking for is a company that
values team work and the group dynamic.”

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Jennifer Kumar

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Jennifer Kumar
About Yourself Tips
1. Keep your answer focused and relevant to the job
2. Limit to 1-2 minutes
3. Rehearse ahead
4. State your profession and job objective
5. Outline organization, experience and skills

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Jennifer Kumar
About Yourself Tips
“I have 6 years of experience as a recruiter, most
recently at XYZ Corp. Before I worked at XYZ, I DID XYZ at
XYZ Company. I was really excited when I saw your
posting for recruiter because I missed working in the
college environment, and would really enjoy returning to
one. I have a bachelor’s degree in TOPIC from XYZ
college and am returning to complete my MBA from ABC
College.”

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Jennifer Kumar
1. About Yourself
3. Strengths
4. Weaknesses
5. Time Management
6. Stress
7. Team Work
8. Communication

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Jennifer Kumar
Daily Life at Current Job
1. 2-5 Tasks/Responsibilities that are the
same as job being interviewed for
2. Normal tasks vs. additional work
3. Normal hours vs. odd hours

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Jennifer Kumar
1. About Yourself
3. Strengths
4. Weaknesses
5. Time Management
6. Stress
7. Team Work
8. Communication

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Jennifer Kumar
Tips on Strengths
1. Choose strengths that match job
description – tasks or outcomes
2. Choose 3 of the most relevant or
important strengths
3. Tell a short story one strength or all
three strengths in one story
4. Close with how this relates to the
position under scrutiny

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Jennifer Kumar
1. About Yourself
3. Strengths
4. Weaknesses
5. Time Management
6. Stress
7. Team Work
8. Communication

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Jennifer Kumar

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Jennifer Kumar
WAR on Weaknesses!
W – State the weakness / Pair it with a
strength if possible
A – Action – what have you done to
overcome it
R- Results – what result have you seen or
do you plan to see after the change?

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Jennifer Kumar

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Jennifer Kumar
1. About Yourself
3. Strengths
4. Weaknesses
5. Time Management
6. Stress
7. Team Work
8. Communication

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Jennifer Kumar
Tips on Time Management
1. How do you manage multiple
tasks/deadlines without forgetting
everything?
2. How organized are you?
3. Can you manage time on your own?
4. Do you need your manager or someone
else telling you what to do and when?
5. Timeliness in deadlines and
communication is important
6. How do you prioritize tasks?

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Jennifer Kumar
1. About Yourself
3. Strengths
4. Weaknesses
5. Time Management
6. Stress
7. Team Work
8. Communication

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Jennifer Kumar
Tips on Stress
1. Most Westerners believe without
stress, there is no motivation for work.
2. Some stress is good, don’t avoid it.
3. How can we use stress to our
advantage?
4. How to overcome negative impacts of
stress?

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Jennifer Kumar
1. About Yourself
3. Strengths
4. Weaknesses
5. Time Management
6. Stress
7. Team Work
8. Communication

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Jennifer Kumar
Tips on Team Work
1. How do you keep others updated about
your progress?
2. Taking initiative is equally important for
each team member
3. Balance between individual & team work –
Depends on the job
4. Understanding strengths and challenges of
team members
5. Productive ways of handling conflicts.

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Jennifer Kumar

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Jennifer Kumar

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Jennifer Kumar
1. About Yourself
3. Strengths
4. Weaknesses
5. Time Management
6. Stress
7. Team Work
8. Communication

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Jennifer Kumar
Tips on Communication
1. Effective and time sensitive
communication across time zones
2. Manage the culture difference in
communication
3. Clear requirements gathering
4. Keeping people updated!

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Jennifer Kumar
1. About Yourself
3. Strengths
4. Weaknesses
5. Time Management
6. Stress
7. Team Work
8. Communication

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Jennifer Kumar
Generally Avoid…
1. Talking too much, 2-3 minute rule
2. Don’t be late!
3. Getting too personal
4. Only YES or ONE WORD answers
5. Looking grumpy, not interested
6. Not offering concrete examples, being too
vague
7. Turn off your phone!
8. Group-oriented answers

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Jennifer Kumar
• Your questions
• Greet and Exit

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Jennifer Kumar

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Jennifer Kumar

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Jennifer Kumar
Questions to ask – 3 to 5 Ready
• What are some expected outcomes
within the first one to three months?
• What are some of the expected
milestones in the upcoming months?
• How is success measured in this
position?
• What are some of my qualifications that
make me stand out?

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Jennifer Kumar
Questions to ask – Challenging!
• Lack of qualification?
• Weaknesses?
• Responsibilities of job role.
• These require follow-up responses.

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Jennifer Kumar
Questions to ask – End With
• When can I expect to hear back from
you?
• What is the process for follow up on this
position?

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Jennifer Kumar
Questions to Avoid
• What does the company do?
• Company’s mission, vision, goals (on
website).
• Anything you could potentially Google.
• Did I get the job?

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Jennifer Kumar
• Your questions
• Greet and Exit

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Jennifer Kumar
Thank You Note
Name,
Greetings. Hope this note finds you well.
I am (Name), we met last week while discussing the position of XXX. It was a pleasure to
meet you and learn more about this exciting opportunity.
As discussed in our meeting, I bring to your team XX years of experience in XXX skill, which
is important to the project’s success. I am looking forward to working with your
company/team to achieve it’s goals.
I am looking forward to hearing back from you regarding this position. Feel free to contact
me at XXX with the results.
Thank you again.
Regards,
NAME

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Jennifer Kumar
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•GAMA
Role Play

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Jennifer Kumar
Thank You!
I am delighted to read your feedback!
• What are some new things you learned
today?
• What will you apply to make your
interviews better?
• Any other feedback?
• Share your name and email id (Optional)

Interview With U.S.-U.K. Clients In Offshore Projects - A Cross Cultural Training

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