The document provides a summary of Audrey Kekst's experience in human resources management, marketing, and office management roles. It highlights her results-oriented and collaborative work style as well as her experience directing HR policies, managing recruitment and talent development, and coordinating various administrative functions to support business operations.

1. akAudreyKekst3098 Richmond Road, Cleveland, Ohio 44122
T: 216-469-2463 E: akekst@gmail.com
SUMMARY
Results oriented Human Resources Manager with extensive experience in all HR functions. Creative, dependable self-
motivated problem solver with exceptional people skills. Thrives in busy fast-paced work environment, where
resourcefulness and communication skills are key. Marketing Manager who launched successful PR program, in
tandem with direct mail campaign and aggressive media relations outreach. Effective Office Manager with excellent
collaboration skills, who built strong admin team that provided strong internal platform for all office operations.
Experience as Accounts Receivable Coordinator in all aspects of monthly billing cycle.
 Collaborative
 Creative
 Detail Oriented
Microsoft Office, Excel, PowerPoint, Adobe Photoshop, Illustrator, PowerPoint, Notary.
Physician Hearing Centers – Macedonia, Ohio 2016 - 2016
Audiology clinic serving adult population with various types of hearing loss.
Patient Care Coordinator
 Opened/closed office, and maintained reception area to ensure positive first point of contact for patients.
 Scheduled patients, maintained charts and patient data, coordinated insurance benefits, financial record keeping
which facilitated ease of operations.
 Coordinated providers schedule to ensure smooth and efficient flow while in office.
 Organized and conducted administrative role, back office duties and office supply management to support operations.
 Organized and maintained all reports; daily, weekly and monthly, and tracking documents as directed by home office.
 Coordinated community outreach events, growth-generating activities, to generate new business development.
 Placed patient retention calls and coordinated patient services to current population, to maximize patient care.
KA, Inc. Architecture – Cleveland, Ohio 1987 – 2015
Founded in 1960, a nationally recognized architecture firm based in Cleveland, Ohio with a dual focus on developer
and corporate clients.
Human Resource Manager
 Directed, managed and implemented new and existing HR policies to leverage human resources throughout firm to
maximize future business growth.
 Worked with Operations to rewrite and publish Employee Handbook that enabled consistency of application for staff.
 Established and maintained annual HR budget in order to note and review variances.
 Collected and analyzed historical data for forecasting purposes.
 Processed biweekly payroll using several external payroll services for nineteen years.
 Created/updated internal reports, so monthly benefit vendor invoices balanced and reconciled with payroll cycle.
 Maintained or created HR forms for ease of use with various benefits and open enrollment programs.
 Facilitated negotiations, administered, updated and enforced various employee benefit programs/contracts.
 Acted as firm representative to resolve staff issues with all benefit programs that resulted in diplomatic resolutions.
 Responsible for enrollments, terminations and changes which enabled smooth operational flow of benefit programs.
 Talent/Performance Management
 Training & Coaching
 Onboarding - Retirement
 A/R-Marketing/Office Manager
 Payroll/Benefits/Policies
 Recruitment

2. audrey kekst 3098 richmond road beachwood ohio 44122 216-469-2463 akekst@gmail.com Page 2
 Managed talent recruitment, selection and acquisition in support of firm growth.
 Collaborated with department heads, studio leaders and management to determine best cultural fit for firm.
 Maintained database of resumes and developed rating system for managers. Arranged interviews, coordinated
schedules to assist managers in all areas of the hiring process.
 Facilitated talent development and leadership programs through implementation of performance review process and
educational programs which maintained “growth from within” philosophy.
 Created job descriptions and corresponding performance reviews as needed to ensure proper role identification.
 Responsible for new employee orientation, onboarding procedures which allowed for easy assimilation into company
culture and alignment with corporate vision for new hires.
 Acted as employee advocate regarding HR issues. Provided knowledgeable advice, coaching and HR training to
management. Made recommendations based on knowledge of the situation.
 Identified and shared best practices across all functional areas to facilitate continuous improvement through firm.
 Employee Relations, created and implemented extracurricular activities, social events and employee recognition
programs, which resulted in employees doing exceptional work, regularly going above and beyond.
 Created a multi-tiered recognition program that was meaningful and motivational to the firm.
Office Manager
 Managed up to six direct reports which helped to synchronize efforts with management, marketing, internal studios,
supply vendors and offsite archiving company.
 Maintained consistency of admin forms, processes and procedures, archiving, supplies, and admin support firmwide
which resulted in professional front desk/reception image to clients and staff.
 Coordinated admin support on a daily basis to ensure back of house functions flowed seamlessly.
Marketing Manager
 Maintained brand identity of firm through various ownership transitions, internal churn and evolution of logo to
ensure external reputation and image remained intact.
 Coordinated efforts with BD staff under the marketing umbrella, in support of targeted client areas.
 Improved internal project/staff profiles, web site updates, planned conference approaches, in support of BD efforts.
 Launched direct mail campaign, implemented successful PR program, and built aggressive media relations outreach
program to promote brand identity.
 Liaison between firm and outside printing houses, graphic design firms, web/IT designers, photographers, writers,
promotional material, ad agencies clients, partnering architectural firms to ensure fresh material available for use.
Accounts Receivable Coordinator
 Supported CFO as Accounts Receivable Coordinator, generated and was responsible for monthly billing output.
 Imported time, consultant bills and expense data for billing against projects.
 Met with project managers on T & E, fixed fee and phased projects for billing input into system.
 Progressed through billing cycle to generate monthly invoices, statements, aging and various other reports.
 Received and posted payments, reduced aging, created reports for management’s consideration.
 Researched and resolved billing issues to satisfy client matters. Worked in Alpine, then Sema4.
EDUCATION:
John Carroll University University Heights, OH PHR Certification
Columbia University New York, NY Masters of Science
The Ohio State University Columbus, OH Bachelors of Science