1. AUDREY A. JOSEPH, BBA
63 South Prospect Terrace
Teaneck, New Jersey, 07666
(201) 220-7659 (Cell) / (646) 605-8043 (Work)
Healthcare professional with 15 years of experience in medical billing and coding, administrative and
customer service. Self motivated with the ability to set effective priorities and implement decisions to
achieve immediate, long-term goals, and operational guidelines. Great interpersonal skills to provide
extraordinary customer service and working knowledge of medical billing and coding.
Josephfam@msn.com
SUMMARY
Healthcare professional with 15 years of experience in medical billing and coding, administrative and
customer service. Self motivated with the ability to set effective priorities and implement decisions to
achieve immediate, long-term goals, and operational guidelines. Great interpersonal skills to provide
extraordinary customer service and working knowledge of medical billing and coding.
PROFESSIONAL EXPERIENCE
Senior Accounts Receivable Coordinator - Central Billing Office, Icahn School of Medicine at
Mount Sinai – 2011-Present
• Responsible for ensuring that unpaid and partially paid claims are resolved in an efficient and
timely manner. Resolves EOB discrepancies and ensures that days in accounts receivable targets
are met.
• Follows up on submitted claims, monitors unpaid claims and resubmits claims with appropriate
corrections and documentation.
• Works declines and processes appeals.
• Responds to patient and third party inquiries, researches and resolves complex claims and
corrects errors.
• Reviews correspondence and rejection data from insurance carriers; posts rejections and performs
reconciliations.
• Transfers secondary balances to appropriate financial class and provide documentation for
processing the claims.
• Prepares and submits referring physician updates and other major physician dictionary requests to
supervisor for approval.
Senior Billing Expeditor - Mount Sinai Radiology Associates - New York, NY, 2000-2011
• Coded radiology claims.

2. • Responded to patient and third party inquiries, researches and resolves complex claims and
corrects errors.
• Posted procedures and diagnoses.
• Responded to inquiries from physicians and fellow staff members.
Medical Registrar - Mount Sinai Radiology Associates - New York, NY, 1995-2000
• Created medical records for new patients and updated existing records.
• Posted payments, procedures, diagnoses; verified insurance eligibility and authorizations.
Medical Biller - Associated Radiologists of Brooklyn Heights – Brooklyn, NY, 1992-1995
• Transform information from daily medical reports into CPT and ICD-9-M codes for
reimbursement.
• Post charges and payments, and prepare bills for submission to insurance companies; verify
insurance eligibility; review denials and appeals, and perform insurance follow-ups.
• Train registration staff to manage the front desk, and organize and conduct seminars about
participating insurance carriers for registration. Schedule staff to keep abreast with changes from
insurance companies.
• Prepare user manuals and insurance documentation.
• Respond to queries from patients, referring physicians and staff.
• Liaise with referring physicians, patients, insurance companies, and staff.
EDUCATION
• Bachelor of Business Administration (BBA), December 2008, Suma Cum Laude, Monroe
College, Bronx, NY
• Associate of Applied Science (AAS) in Business Administration, June 2007, Magna Cum
Laude, Monroe College, Bronx, NY
• AWARDS: President’s List Honoree, 2006-2008; Dean’s List Honoree, Spring 2007
PROFESSIONAL TRAINING
Certificate in Organizational Studies, Cornell University Off-Campus Program, New York, NY, 2004-
2005
Certificate of Achievement in Medical Terminology, Basic CPT-4 and ICD-9 Coding, Mount Sinai
Medical Center, New York, NY, 2002
Certificate in Radiology Coding and Billing, Bergen Community College, Paramus, NJ, 2001

3. COMPUTER SKILLS
Proficient in Microsoft Access, Excel and Word, ADS, IDX Flowcast, and IDX-V10 medical billing
systems, and standard knowledge of Power Point
Excellent CPT-4 and ICD-9 coding skills