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Value creation through
       Social Media
(On twitter #AshridgeMBA)


                   Atal Malviya
                   ODiMaX Ltd.




               Ashridge Business School, 06/06/2011
In this session


∗   Understanding Social Media
∗   Importance of social media
∗   Stakeholders in SM
∗   Value Creation through SM
    ∗ Financial
    ∗ Non financial
∗ Q&A
How Many?


∗ How many of you have FB account?
∗ How many of you have Twitter account?
∗ How many of you have LinkedIn account?
Social Media

∗ Web 1.0 and Web 2.0
∗ User generated content
∗ Engagement



 " People might be more
 interested over a dead squirrel in
 their front yard than they are
 over thousands of people in
 Africa dying.” – Mark Zuckerberg
Importance of SM



∗ 95 million people tweet everyday
∗ 7 billion pieces of content are shared per week on FB
∗ YouTube is the second largest search engine on the
  web
∗ Facebook usage is up 40% since last year
∗ Twitter is adding 300,000 users a day…
Importance of SM
Some Qs -



∗   Is it another Dotcom bubble?
∗   How Social Media can help businesses?
∗   How Social Media can harm businesses?
∗   Is it another Dotcom bubble?
Value Creation
SM Stakeholders
Value for Key Stakeholders


∗   Shareholders
∗   Customers/ Consumers
∗   Supplier
∗   Employees
∗   Other businesses
Some Qs


∗ How these are creating value through SM?
  ∗   Facebook
  ∗   Coca - cola
  ∗   Ashridge
  ∗   Consumer
Some examples


∗   Radian6 – Financial
∗   Green Peace - Environmental
∗   HBR – Customer engagement
∗   Kenneth Cole – Value destroyed
∗   Manchester United – Corporate Governance
∗   Heathrow – Customer service
Key classification of companies on
                 SM


∗ SM Enablers (Facebook, Twitter, LinkedIn etc.)
∗ SM Users (Coke, EasyJet, Delta Airline, GAP etc.)
∗ SM Mediators (Radian 6, ODiMaX, FarmVille etc.)
Is FB $80 billion?


∗ How to value social media companies?
∗ Standard valuation methods are not right at this stage
∗ Innovation in Valuation
  ∗ Reverse engineer the existing businesses
  ∗ Derive per user value
  ∗ Final valuation depends on user base
Is FB $80 billion?
Value through Consumers


∗ Customers profiling through followership
∗ Customers insight through engagement
∗ Customer advocates
Value to Consumers


∗   Real time free flow of information
∗   Financial value – Groupon
∗   Sharing of resources – DropBox
∗   Video
Thanks

∗ You can reach me on –
  ∗ @Twitter – AtalMalviya
               odimax
  ∗ @FB      – facebook.com/AtalMalviya
  ∗ @Email – atal.malviya@gmail.com
               atal@odimax.com
  ∗ @Phone – Please email ☺.

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Value creation through social media

  • 1. Value creation through Social Media (On twitter #AshridgeMBA) Atal Malviya ODiMaX Ltd. Ashridge Business School, 06/06/2011
  • 2. In this session ∗ Understanding Social Media ∗ Importance of social media ∗ Stakeholders in SM ∗ Value Creation through SM ∗ Financial ∗ Non financial ∗ Q&A
  • 3. How Many? ∗ How many of you have FB account? ∗ How many of you have Twitter account? ∗ How many of you have LinkedIn account?
  • 4. Social Media ∗ Web 1.0 and Web 2.0 ∗ User generated content ∗ Engagement " People might be more interested over a dead squirrel in their front yard than they are over thousands of people in Africa dying.” – Mark Zuckerberg
  • 5. Importance of SM ∗ 95 million people tweet everyday ∗ 7 billion pieces of content are shared per week on FB ∗ YouTube is the second largest search engine on the web ∗ Facebook usage is up 40% since last year ∗ Twitter is adding 300,000 users a day…
  • 7. Some Qs - ∗ Is it another Dotcom bubble? ∗ How Social Media can help businesses? ∗ How Social Media can harm businesses? ∗ Is it another Dotcom bubble?
  • 10. Value for Key Stakeholders ∗ Shareholders ∗ Customers/ Consumers ∗ Supplier ∗ Employees ∗ Other businesses
  • 11. Some Qs ∗ How these are creating value through SM? ∗ Facebook ∗ Coca - cola ∗ Ashridge ∗ Consumer
  • 12. Some examples ∗ Radian6 – Financial ∗ Green Peace - Environmental ∗ HBR – Customer engagement ∗ Kenneth Cole – Value destroyed ∗ Manchester United – Corporate Governance ∗ Heathrow – Customer service
  • 13. Key classification of companies on SM ∗ SM Enablers (Facebook, Twitter, LinkedIn etc.) ∗ SM Users (Coke, EasyJet, Delta Airline, GAP etc.) ∗ SM Mediators (Radian 6, ODiMaX, FarmVille etc.)
  • 14. Is FB $80 billion? ∗ How to value social media companies? ∗ Standard valuation methods are not right at this stage ∗ Innovation in Valuation ∗ Reverse engineer the existing businesses ∗ Derive per user value ∗ Final valuation depends on user base
  • 15. Is FB $80 billion?
  • 16. Value through Consumers ∗ Customers profiling through followership ∗ Customers insight through engagement ∗ Customer advocates
  • 17. Value to Consumers ∗ Real time free flow of information ∗ Financial value – Groupon ∗ Sharing of resources – DropBox ∗ Video
  • 18. Thanks ∗ You can reach me on – ∗ @Twitter – AtalMalviya odimax ∗ @FB – facebook.com/AtalMalviya ∗ @Email – atal.malviya@gmail.com atal@odimax.com ∗ @Phone – Please email ☺.