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BY: CATHY LIGHT
CHIEF ASSESSMENT OFFICER
How to Increase Your
Sales Performance
Presented by: Cathy Light, Chief Assessment Officer Assessment Leaders LLC. www.asssessmentleaders.com 1-866-864-8200
Presented by: Cathy Light, Chief Assessment Officer Assessment Leaders LLC. www.asssessmentleaders.com 1-866-864-8200
Assessment Leaders: Who We Are
Best-in-Class Professional Assessment, Skill
Testing, and Leadership Training Solutions
Focused on Identifying, Hiring, Developing, and
Promoting Talent
Clients in All Stages of Development from Pre-IPO to
Fortune 500
Founded in 2003
Presented by: Cathy Light, Chief Assessment Officer Assessment Leaders LLC. www.asssessmentleaders.com 1-866-864-8200
Assessment Leaders: Our Goals
Assessment Leaders Solutions Are Designed to:
Identify Sales Stars Early in the Recruiting Process
Eliminate Improper Bias
Increase Focus on Key Success Behaviors
Arm the Interviewer with Meaningful Data
Improve the 1st
Year Performance of New Hires
Empower Managers to Effectively Coach
Decrease Turnover
Presented by: Cathy Light, Chief Assessment Officer Assessment Leaders LLC. www.asssessmentleaders.com 1-866-864-8200
Today’s Objectives
Where Assessments Fit into Process
How To Implement Assessments
Proposed Sales Team Solution
Business & Academic Examples
What to Expect from Assessment Leaders
Next Steps
Presented by: Cathy Light, Chief Assessment Officer Assessment Leaders LLC. www.asssessmentleaders.com 1-866-864-8200
Talent Acquisition Success
Profile the Ideal Fit
Source Qualified Candidates (Internal or External)
Verify Candidates “Fit” to Top Performers
Verify Skills, Knowledge, & Experience
Compare Remaining Candidates
Select, Check, and Onboard
Though there are innumerable processes and technologies developed in support
of the recruiting process, they all aim to identify a large pool of candidates and
ultimately select down to the ideal candidate.
Presented by: Cathy Light, Chief Assessment Officer Assessment Leaders LLC. www.asssessmentleaders.com 1-866-864-8200
Where Do Assessments Fit In?
Profile the Ideal Fit
Source Qualified Candidates
Verify Candidates “Fit” to Top Performers
Verify Skills, Knowledge, & Experience
Compare Remaining Candidates
Select and Check
Personality, Cognitive, and Thinking Style Assessments provide key support to
make quick, unbiased, best-outcome decisions regarding candidates at several
key points in the recruiting process. Specific Skills Tests may also be leveraged.
Where Assessments can be
Deployed to Achieve Critical
Advantage
Presented by: Cathy Light, Chief Assessment Officer Assessment Leaders LLC. www.asssessmentleaders.com 1-866-864-8200
Step One: Benchmark Success
Rank your Sales People by
Performance
Administer the Tool to at Least
3 in the Top Tier
Use the Results to Develop a
Job Match Pattern
Presented by: Cathy Light, Chief Assessment Officer Assessment Leaders LLC. www.asssessmentleaders.com 1-866-864-8200
Step Two: Integrate Into Recruiting
When to Administer
 Early in Process
 Identifies Best Matches Early
 Weeds Through Large Number of Candidates Efficiently
 Avoids Rejecting Potentially Strong Candidates
 Provides Downstream Interviews With Great Information
 Saves Time and Money
Presented by: Cathy Light, Chief Assessment Officer Assessment Leaders LLC. www.asssessmentleaders.com 1-866-864-8200
Step Three: Roll Out
Deploy Testing Web Portal
Train HR, Recruiters & Managers
 Quick & Easy
 Change Management
 Consistent Use of Tools
Commence Online Delivery
Presented by: Cathy Light, Chief Assessment Officer Assessment Leaders LLC. www.asssessmentleaders.com 1-866-864-8200
Sales Assessment Solution
Profiles Sales Assessment
 Purpose: Select & Manage High Performance Salespeople
 Measures
 20 Performance Indicators
 7 Critical Sales Behaviors
 Time to Take: Less than 1 Hour (no proctoring required)
 Validated for Hiring (2010)
 Customizable Job Match Patterns By:
 Company
 Sales Position
 Manager
 Geography
Presented by: Cathy Light, Chief Assessment Officer Assessment Leaders LLC. www.asssessmentleaders.com 1-866-864-8200
Sales Assessment Solution
Profiles Sales Assessment (continued)
 Applications
 Selection and Hiring (validated)
 Management
 Promotion Fit / Succession Planning
 Analyzing Training Needs
 Delivered Reports
 Selection Report
 Management Report
 Multi-Job Match Report
 Individual Sales Profile Report
 Job Profile Summary Report
 Job Summary Graph
Presented by: Cathy Light, Chief Assessment Officer Assessment Leaders LLC. www.asssessmentleaders.com 1-866-864-8200
Managing to Key Sales Behaviors
If we know where each
scale ties into our score
card…
Presented by: Cathy Light, Chief Assessment Officer Assessment Leaders LLC. www.asssessmentleaders.com 1-866-864-8200
Mapping to Assessment Results
We know where
they fell outside of
where we need
them to be
Presented by: Cathy Light, Chief Assessment Officer Assessment Leaders LLC. www.asssessmentleaders.com 1-866-864-8200
Job Summary Graph
Job Match Score
 Thinking Style
 Behavioral Traits
 Occupational Interest
Distortion Factor
Presented by: Cathy Light, Chief Assessment Officer Assessment Leaders LLC. www.asssessmentleaders.com 1-866-864-8200
Selection Report Example
Blue Range
 Where the High Performers
Benchmark Scored
Larger Ring
 Where Applicant Scored
 Yellow if Out of Benchmark
Presented by: Cathy Light, Chief Assessment Officer Assessment Leaders LLC. www.asssessmentleaders.com 1-866-864-8200
Map to Critical Sales Behaviors
Narrative Based on
Individual Results
7 Critical Behaviors
 Prospecting
 Closing the Sale
 Call Reluctance
 Self-Starting
 Working with a Team
 Building & Maintaining
Relationships
 Compensation Preference
Presented by: Cathy Light, Chief Assessment Officer Assessment Leaders LLC. www.asssessmentleaders.com 1-866-864-8200
Recommended Interview Questions
Presented by: Cathy Light, Chief Assessment Officer Assessment Leaders LLC. www.asssessmentleaders.com 1-866-864-8200
Case Study: Data Services Organization
14 Account Executives
 Dramatic performance gaps
 Average sales of 3 Top Performers: $1.25M
 Average sales of 3 Bottom Performers: $850K
 Benchmark pattern created of the top three performers
 All 14 reviewed against pattern
 Delta Between Matched / Non-Matched Employees:
 Matched: Average sales: $1.31M
 Non-Matched – Average sales: $840K
 Average difference between selected and non-selected: $470K
Presented by: Cathy Light, Chief Assessment Officer Assessment Leaders LLC. www.asssessmentleaders.com 1-866-864-8200
Academic Study
360,000 salespeople followed through sales careers over 20 years360,000 salespeople followed through sales careers over 20 years
“It’s not experience – or college degrees
or other accepted factors…
…(it) hinges on fit with the job.”
Source: Herbert M. Greenberg and Jeanne Greenberg,
“Job Matching for Better Sales Performance, ” Harvard Business
Review, Vol. 58, No. 5.
Presented by: Cathy Light, Chief Assessment Officer Assessment Leaders LLC. www.asssessmentleaders.com 1-866-864-8200
Academic Study
Source: Herbert M. Greenberg and Jeanne Greenberg,
“Job Matching for Better Sales Performance, ” Harvard Business
Review, Vol. 58, No. 5.
“Six months after hire
persons who had been job
matched outperformed
those who had not been
matched.
Moreover, the differences
widened after 14 months”
Presented by: Cathy Light, Chief Assessment Officer Assessment Leaders LLC. www.asssessmentleaders.com 1-866-864-8200
What to Expect from Assessment Leaders
Wide Selection of Best in Class Solutions
Expert Knowledge in Use of Assessments
Deep Experience in Recruiting & HR
Flexible and Responsive Team
Excellent & Long Lasting Partnership with Accolo
Modern Delivery Technology
Presented by: Cathy Light, Chief Assessment Officer Assessment Leaders LLC. www.asssessmentleaders.com 1-866-864-8200
Next Steps - Pilot
Pilot the Sales Assessment for 1 Hire
 Internal or external candidate
Pilot to be Administered by Assessment Leaders
 AL will develop a “job fit” benchmark.
Pilot Assessments Offered at Max. Volume Discount
 No Portal Setup for Pilot
Presented by: Cathy Light, Chief Assessment Officer Assessment Leaders LLC. www.asssessmentleaders.com 1-866-864-8200
Thank You!

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Al increase your sales performance

  • 1. BY: CATHY LIGHT CHIEF ASSESSMENT OFFICER How to Increase Your Sales Performance Presented by: Cathy Light, Chief Assessment Officer Assessment Leaders LLC. www.asssessmentleaders.com 1-866-864-8200
  • 2. Presented by: Cathy Light, Chief Assessment Officer Assessment Leaders LLC. www.asssessmentleaders.com 1-866-864-8200 Assessment Leaders: Who We Are Best-in-Class Professional Assessment, Skill Testing, and Leadership Training Solutions Focused on Identifying, Hiring, Developing, and Promoting Talent Clients in All Stages of Development from Pre-IPO to Fortune 500 Founded in 2003
  • 3. Presented by: Cathy Light, Chief Assessment Officer Assessment Leaders LLC. www.asssessmentleaders.com 1-866-864-8200 Assessment Leaders: Our Goals Assessment Leaders Solutions Are Designed to: Identify Sales Stars Early in the Recruiting Process Eliminate Improper Bias Increase Focus on Key Success Behaviors Arm the Interviewer with Meaningful Data Improve the 1st Year Performance of New Hires Empower Managers to Effectively Coach Decrease Turnover
  • 4. Presented by: Cathy Light, Chief Assessment Officer Assessment Leaders LLC. www.asssessmentleaders.com 1-866-864-8200 Today’s Objectives Where Assessments Fit into Process How To Implement Assessments Proposed Sales Team Solution Business & Academic Examples What to Expect from Assessment Leaders Next Steps
  • 5. Presented by: Cathy Light, Chief Assessment Officer Assessment Leaders LLC. www.asssessmentleaders.com 1-866-864-8200 Talent Acquisition Success Profile the Ideal Fit Source Qualified Candidates (Internal or External) Verify Candidates “Fit” to Top Performers Verify Skills, Knowledge, & Experience Compare Remaining Candidates Select, Check, and Onboard Though there are innumerable processes and technologies developed in support of the recruiting process, they all aim to identify a large pool of candidates and ultimately select down to the ideal candidate.
  • 6. Presented by: Cathy Light, Chief Assessment Officer Assessment Leaders LLC. www.asssessmentleaders.com 1-866-864-8200 Where Do Assessments Fit In? Profile the Ideal Fit Source Qualified Candidates Verify Candidates “Fit” to Top Performers Verify Skills, Knowledge, & Experience Compare Remaining Candidates Select and Check Personality, Cognitive, and Thinking Style Assessments provide key support to make quick, unbiased, best-outcome decisions regarding candidates at several key points in the recruiting process. Specific Skills Tests may also be leveraged. Where Assessments can be Deployed to Achieve Critical Advantage
  • 7. Presented by: Cathy Light, Chief Assessment Officer Assessment Leaders LLC. www.asssessmentleaders.com 1-866-864-8200 Step One: Benchmark Success Rank your Sales People by Performance Administer the Tool to at Least 3 in the Top Tier Use the Results to Develop a Job Match Pattern
  • 8. Presented by: Cathy Light, Chief Assessment Officer Assessment Leaders LLC. www.asssessmentleaders.com 1-866-864-8200 Step Two: Integrate Into Recruiting When to Administer  Early in Process  Identifies Best Matches Early  Weeds Through Large Number of Candidates Efficiently  Avoids Rejecting Potentially Strong Candidates  Provides Downstream Interviews With Great Information  Saves Time and Money
  • 9. Presented by: Cathy Light, Chief Assessment Officer Assessment Leaders LLC. www.asssessmentleaders.com 1-866-864-8200 Step Three: Roll Out Deploy Testing Web Portal Train HR, Recruiters & Managers  Quick & Easy  Change Management  Consistent Use of Tools Commence Online Delivery
  • 10. Presented by: Cathy Light, Chief Assessment Officer Assessment Leaders LLC. www.asssessmentleaders.com 1-866-864-8200 Sales Assessment Solution Profiles Sales Assessment  Purpose: Select & Manage High Performance Salespeople  Measures  20 Performance Indicators  7 Critical Sales Behaviors  Time to Take: Less than 1 Hour (no proctoring required)  Validated for Hiring (2010)  Customizable Job Match Patterns By:  Company  Sales Position  Manager  Geography
  • 11. Presented by: Cathy Light, Chief Assessment Officer Assessment Leaders LLC. www.asssessmentleaders.com 1-866-864-8200 Sales Assessment Solution Profiles Sales Assessment (continued)  Applications  Selection and Hiring (validated)  Management  Promotion Fit / Succession Planning  Analyzing Training Needs  Delivered Reports  Selection Report  Management Report  Multi-Job Match Report  Individual Sales Profile Report  Job Profile Summary Report  Job Summary Graph
  • 12. Presented by: Cathy Light, Chief Assessment Officer Assessment Leaders LLC. www.asssessmentleaders.com 1-866-864-8200 Managing to Key Sales Behaviors If we know where each scale ties into our score card…
  • 13. Presented by: Cathy Light, Chief Assessment Officer Assessment Leaders LLC. www.asssessmentleaders.com 1-866-864-8200 Mapping to Assessment Results We know where they fell outside of where we need them to be
  • 14. Presented by: Cathy Light, Chief Assessment Officer Assessment Leaders LLC. www.asssessmentleaders.com 1-866-864-8200 Job Summary Graph Job Match Score  Thinking Style  Behavioral Traits  Occupational Interest Distortion Factor
  • 15. Presented by: Cathy Light, Chief Assessment Officer Assessment Leaders LLC. www.asssessmentleaders.com 1-866-864-8200 Selection Report Example Blue Range  Where the High Performers Benchmark Scored Larger Ring  Where Applicant Scored  Yellow if Out of Benchmark
  • 16. Presented by: Cathy Light, Chief Assessment Officer Assessment Leaders LLC. www.asssessmentleaders.com 1-866-864-8200 Map to Critical Sales Behaviors Narrative Based on Individual Results 7 Critical Behaviors  Prospecting  Closing the Sale  Call Reluctance  Self-Starting  Working with a Team  Building & Maintaining Relationships  Compensation Preference
  • 17. Presented by: Cathy Light, Chief Assessment Officer Assessment Leaders LLC. www.asssessmentleaders.com 1-866-864-8200 Recommended Interview Questions
  • 18. Presented by: Cathy Light, Chief Assessment Officer Assessment Leaders LLC. www.asssessmentleaders.com 1-866-864-8200 Case Study: Data Services Organization 14 Account Executives  Dramatic performance gaps  Average sales of 3 Top Performers: $1.25M  Average sales of 3 Bottom Performers: $850K  Benchmark pattern created of the top three performers  All 14 reviewed against pattern  Delta Between Matched / Non-Matched Employees:  Matched: Average sales: $1.31M  Non-Matched – Average sales: $840K  Average difference between selected and non-selected: $470K
  • 19. Presented by: Cathy Light, Chief Assessment Officer Assessment Leaders LLC. www.asssessmentleaders.com 1-866-864-8200 Academic Study 360,000 salespeople followed through sales careers over 20 years360,000 salespeople followed through sales careers over 20 years “It’s not experience – or college degrees or other accepted factors… …(it) hinges on fit with the job.” Source: Herbert M. Greenberg and Jeanne Greenberg, “Job Matching for Better Sales Performance, ” Harvard Business Review, Vol. 58, No. 5.
  • 20. Presented by: Cathy Light, Chief Assessment Officer Assessment Leaders LLC. www.asssessmentleaders.com 1-866-864-8200 Academic Study Source: Herbert M. Greenberg and Jeanne Greenberg, “Job Matching for Better Sales Performance, ” Harvard Business Review, Vol. 58, No. 5. “Six months after hire persons who had been job matched outperformed those who had not been matched. Moreover, the differences widened after 14 months”
  • 21. Presented by: Cathy Light, Chief Assessment Officer Assessment Leaders LLC. www.asssessmentleaders.com 1-866-864-8200 What to Expect from Assessment Leaders Wide Selection of Best in Class Solutions Expert Knowledge in Use of Assessments Deep Experience in Recruiting & HR Flexible and Responsive Team Excellent & Long Lasting Partnership with Accolo Modern Delivery Technology
  • 22. Presented by: Cathy Light, Chief Assessment Officer Assessment Leaders LLC. www.asssessmentleaders.com 1-866-864-8200 Next Steps - Pilot Pilot the Sales Assessment for 1 Hire  Internal or external candidate Pilot to be Administered by Assessment Leaders  AL will develop a “job fit” benchmark. Pilot Assessments Offered at Max. Volume Discount  No Portal Setup for Pilot
  • 23. Presented by: Cathy Light, Chief Assessment Officer Assessment Leaders LLC. www.asssessmentleaders.com 1-866-864-8200 Thank You!