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Al increase your sales performance
1. BY: CATHY LIGHT
CHIEF ASSESSMENT OFFICER
How to Increase Your
Sales Performance
Presented by: Cathy Light, Chief Assessment Officer Assessment Leaders LLC. www.asssessmentleaders.com 1-866-864-8200
2. Presented by: Cathy Light, Chief Assessment Officer Assessment Leaders LLC. www.asssessmentleaders.com 1-866-864-8200
Assessment Leaders: Who We Are
Best-in-Class Professional Assessment, Skill
Testing, and Leadership Training Solutions
Focused on Identifying, Hiring, Developing, and
Promoting Talent
Clients in All Stages of Development from Pre-IPO to
Fortune 500
Founded in 2003
3. Presented by: Cathy Light, Chief Assessment Officer Assessment Leaders LLC. www.asssessmentleaders.com 1-866-864-8200
Assessment Leaders: Our Goals
Assessment Leaders Solutions Are Designed to:
Identify Sales Stars Early in the Recruiting Process
Eliminate Improper Bias
Increase Focus on Key Success Behaviors
Arm the Interviewer with Meaningful Data
Improve the 1st
Year Performance of New Hires
Empower Managers to Effectively Coach
Decrease Turnover
4. Presented by: Cathy Light, Chief Assessment Officer Assessment Leaders LLC. www.asssessmentleaders.com 1-866-864-8200
Today’s Objectives
Where Assessments Fit into Process
How To Implement Assessments
Proposed Sales Team Solution
Business & Academic Examples
What to Expect from Assessment Leaders
Next Steps
5. Presented by: Cathy Light, Chief Assessment Officer Assessment Leaders LLC. www.asssessmentleaders.com 1-866-864-8200
Talent Acquisition Success
Profile the Ideal Fit
Source Qualified Candidates (Internal or External)
Verify Candidates “Fit” to Top Performers
Verify Skills, Knowledge, & Experience
Compare Remaining Candidates
Select, Check, and Onboard
Though there are innumerable processes and technologies developed in support
of the recruiting process, they all aim to identify a large pool of candidates and
ultimately select down to the ideal candidate.
6. Presented by: Cathy Light, Chief Assessment Officer Assessment Leaders LLC. www.asssessmentleaders.com 1-866-864-8200
Where Do Assessments Fit In?
Profile the Ideal Fit
Source Qualified Candidates
Verify Candidates “Fit” to Top Performers
Verify Skills, Knowledge, & Experience
Compare Remaining Candidates
Select and Check
Personality, Cognitive, and Thinking Style Assessments provide key support to
make quick, unbiased, best-outcome decisions regarding candidates at several
key points in the recruiting process. Specific Skills Tests may also be leveraged.
Where Assessments can be
Deployed to Achieve Critical
Advantage
7. Presented by: Cathy Light, Chief Assessment Officer Assessment Leaders LLC. www.asssessmentleaders.com 1-866-864-8200
Step One: Benchmark Success
Rank your Sales People by
Performance
Administer the Tool to at Least
3 in the Top Tier
Use the Results to Develop a
Job Match Pattern
8. Presented by: Cathy Light, Chief Assessment Officer Assessment Leaders LLC. www.asssessmentleaders.com 1-866-864-8200
Step Two: Integrate Into Recruiting
When to Administer
Early in Process
Identifies Best Matches Early
Weeds Through Large Number of Candidates Efficiently
Avoids Rejecting Potentially Strong Candidates
Provides Downstream Interviews With Great Information
Saves Time and Money
9. Presented by: Cathy Light, Chief Assessment Officer Assessment Leaders LLC. www.asssessmentleaders.com 1-866-864-8200
Step Three: Roll Out
Deploy Testing Web Portal
Train HR, Recruiters & Managers
Quick & Easy
Change Management
Consistent Use of Tools
Commence Online Delivery
10. Presented by: Cathy Light, Chief Assessment Officer Assessment Leaders LLC. www.asssessmentleaders.com 1-866-864-8200
Sales Assessment Solution
Profiles Sales Assessment
Purpose: Select & Manage High Performance Salespeople
Measures
20 Performance Indicators
7 Critical Sales Behaviors
Time to Take: Less than 1 Hour (no proctoring required)
Validated for Hiring (2010)
Customizable Job Match Patterns By:
Company
Sales Position
Manager
Geography
12. Presented by: Cathy Light, Chief Assessment Officer Assessment Leaders LLC. www.asssessmentleaders.com 1-866-864-8200
Managing to Key Sales Behaviors
If we know where each
scale ties into our score
card…
13. Presented by: Cathy Light, Chief Assessment Officer Assessment Leaders LLC. www.asssessmentleaders.com 1-866-864-8200
Mapping to Assessment Results
We know where
they fell outside of
where we need
them to be
15. Presented by: Cathy Light, Chief Assessment Officer Assessment Leaders LLC. www.asssessmentleaders.com 1-866-864-8200
Selection Report Example
Blue Range
Where the High Performers
Benchmark Scored
Larger Ring
Where Applicant Scored
Yellow if Out of Benchmark
16. Presented by: Cathy Light, Chief Assessment Officer Assessment Leaders LLC. www.asssessmentleaders.com 1-866-864-8200
Map to Critical Sales Behaviors
Narrative Based on
Individual Results
7 Critical Behaviors
Prospecting
Closing the Sale
Call Reluctance
Self-Starting
Working with a Team
Building & Maintaining
Relationships
Compensation Preference
18. Presented by: Cathy Light, Chief Assessment Officer Assessment Leaders LLC. www.asssessmentleaders.com 1-866-864-8200
Case Study: Data Services Organization
14 Account Executives
Dramatic performance gaps
Average sales of 3 Top Performers: $1.25M
Average sales of 3 Bottom Performers: $850K
Benchmark pattern created of the top three performers
All 14 reviewed against pattern
Delta Between Matched / Non-Matched Employees:
Matched: Average sales: $1.31M
Non-Matched – Average sales: $840K
Average difference between selected and non-selected: $470K
19. Presented by: Cathy Light, Chief Assessment Officer Assessment Leaders LLC. www.asssessmentleaders.com 1-866-864-8200
Academic Study
360,000 salespeople followed through sales careers over 20 years360,000 salespeople followed through sales careers over 20 years
“It’s not experience – or college degrees
or other accepted factors…
…(it) hinges on fit with the job.”
Source: Herbert M. Greenberg and Jeanne Greenberg,
“Job Matching for Better Sales Performance, ” Harvard Business
Review, Vol. 58, No. 5.
20. Presented by: Cathy Light, Chief Assessment Officer Assessment Leaders LLC. www.asssessmentleaders.com 1-866-864-8200
Academic Study
Source: Herbert M. Greenberg and Jeanne Greenberg,
“Job Matching for Better Sales Performance, ” Harvard Business
Review, Vol. 58, No. 5.
“Six months after hire
persons who had been job
matched outperformed
those who had not been
matched.
Moreover, the differences
widened after 14 months”
21. Presented by: Cathy Light, Chief Assessment Officer Assessment Leaders LLC. www.asssessmentleaders.com 1-866-864-8200
What to Expect from Assessment Leaders
Wide Selection of Best in Class Solutions
Expert Knowledge in Use of Assessments
Deep Experience in Recruiting & HR
Flexible and Responsive Team
Excellent & Long Lasting Partnership with Accolo
Modern Delivery Technology
22. Presented by: Cathy Light, Chief Assessment Officer Assessment Leaders LLC. www.asssessmentleaders.com 1-866-864-8200
Next Steps - Pilot
Pilot the Sales Assessment for 1 Hire
Internal or external candidate
Pilot to be Administered by Assessment Leaders
AL will develop a “job fit” benchmark.
Pilot Assessments Offered at Max. Volume Discount
No Portal Setup for Pilot