What started as a request for "Business Writing" course ended up in a complete boot camp for verbal & non-verbal communication. Participants live the experience of communicating with peers, managers and customers. they learn how to manage their time, their stress levels (writing and presenting are stressful activities) , how to write, how to present their ideas and get consensus and approval.

1. Module One: Getting Started.
Housekeeping Items.
The Parking Lot.
Workshop Objectives.
Pre-Assignment Review..
Action Plans and Evaluations.
S = Situation.
T = Task.
A = Action.
R = Result.
Summary.
Module Seven: Listening Skills.
Seven Ways to Listen Better Today.
Module Two: The Big Picture.
What is Communication?.
How Do We Communicate?.
Understanding Active Listening.
Sending Good Signals to Others.
Other Factors in Communication.
Module Eight: Creating the Program..
Module Three: Understanding Communication
Barriers.
Performing a Needs Analysis.
Writing the Basic Outline.
An Overview of Common Barriers.
Researching, Writing, and Editing.
Language Barriers.
Cultural Barriers.
Differences in Time and Place.
Module Four: Para-verbal Communication Skills.
The Power of Pitch.
The Truth about Tone.
The Strength of Speed.
Module Five: Non-Verbal Communication.
Module Nine: Choosing Your Delivery
Methods.
Basic Methods.
Advanced Methods.
Basic Criteria to Consider.
Module Ten: Verbal Communication Skills.
Listening and Hearing: They Aren’t the Same
Thing.
Understanding the Mehrabian Study.
Asking Questions.
All About Body Language.
Communicating with Power.
Interpreting Gestures.
Module Six: Speaking Like a STAR.
Module Eleven: Non-Verbal Communication
Skills.

2. Body Language.
Required Tools.
Gestures.
Tips and Tricks.
The Signals You Send to Others.
Creating a Plan B.
It’s Not What You Say, It’s How You Say It.
Module Seventeen: Why is Writing Stressful?
Module Twelve: Overcoming Nervousness.
Preparing Mentally.
Physical Relaxation Techniques.
What is Stress?
What is Eustress?
Understanding the Triple A Approach
Appearing Confident in Front of the Crowd.
Module Thirteen: Creating Fantastic Flip
Charts.
Required Tools.
The Advantages of Pre-Writing.
Using Colors Appropriately.
Creating a Plan B.
Module Eighteen: Altering, Avoiding and
Accepting the Situation
The First A
The Second A
The Third A
Identifying Appropriate Situations
Module Fourteen : Creating Compelling
PowerPoint Presentations.
Required Tools.
Creating Effective Actions
Module Nineteen: Prioritizing Your Time
Tips and Tricks.
The 80/20 Rule
Creating a Plan B.
The Urgent/Important Matrix
Module Fifteen: Wow ‘Em with the
Whiteboard.
Traditional and Electronic Whiteboards.
Using Colors Appropriately.
Creating a Plan B.
Module Sixteen: Vibrant Videos and Amazing
Audio.
Being Assertive
Module Twenty: Planning Your Time and
Tackling Procrastination
The Glass Jar: Rocks, Pebbles, Sand, and
Water
Chunk, Block, and Tackle
Why We Procrastinate

3. Nine Ways to Overcome Procrastination
Choosing a Format.
Eat That Frog!
Writing the Proposal
Module Twenty One: Working with Words.
Module Twenty Eight: Writing Reports.
Spelling.
The Basic Structure.
Grammar.
Choosing a Format.
Creating a Cheat Sheet.
Writing the Report.
Module Twenty Two: Constructing Sentences.
Parts of a Sentence.
Module Twenty nine: Other Types of
Documents.
Requests for Proposals.
Punctuation.
Projections.
Types of Sentences.
Executive Summaries.
Module Twenty Three: Creating Paragraphs.
The Basic Parts.
Organization Methods.
Business Cases.
Module Thirty: Proofreading and Finishing.
A Proofreading Primer.
Module Twenty Four: Writing Meeting Agendas.
The Basic Structure.
How Peer Review Can Help.
Choosing a Format.
Printing and Publishing.
Writing the Agenda.
Module Twenty Five: Writing E-mails.
Module Thirty One : Wrapping Up.
Addressing Your Message.
Words from the Wise.
Grammar and Acronyms.
Parking Lot.
Module Twenty Six: Writing Business Letters.
The Basic Structure.
Choosing a Format.
Writing the Letter.
Module Twenty Seven: Writing Proposals.
The Basic Structure.
Action Plans and Evaluations