2. Resume Of
Ashok Gurhekar Mobile
9689534220
Email ID
gurhekarashok@gmail.com
Address
New Sangavi .Pune(MH)
Date Of Birth : 20 Jul 1991
Birth Place : Buldhana
Marital Status : Unmarried
Nationality : Indian
Present Resident : Pune

3. Objective
My goal is to become associated with a company where I can utilize my
skills and gain further experience while enhancing the company’s
productivity and reputation and also which provide me conducive
learning and development.

4. Academic Details
Examination University Percentage
BBA (in Business Process
Management
Y C M O U. Nashik Pursuing
HSC S G B A. Amravati 65.67%
SSC S G B A. Amravati 72.83%

5. Strength
Languages
 Marathi
 English
 Hindi

6.  Able to Listen
 Hard work
 Patients
 Communication
 Easy Learning
 Accept Feedback
 Adaptable
Strength

7. Work Experience
Organization name : Maharashtra Knowledge Corporation Ltd. Pune
Designation : Intern
Duration : 3 Years (2013 – 2016)

8. 3 Years Work Experience in
 Data Processing
 Customer Support
 Management Process
 Supply Chain Management
Domain Knowledge

9. 1) Online & Offline Admission Project
2) Result Processing Project
3) Network Partner Management Project
4) Supply chain management
Projects Handled By Me

10. 1) Document Verification
2) Online Customer Support
3) Handling Reception Desk
Online Admission Process

11. Various types of people come in office with their complicated issue
some time they were not aware with their problem , they speak some
thing wrong, some of them may be confused or agree , they want
solution of their problem , in such type of situation our behavior or
technic to handle them does matter .
I have gone from such types of situation , in that situation I use
my
 Communication Skill
 Patience
 Customer Identification Skill
 E-Communication

Because of above mentioned skills I have handled various customers
without making any one hurt .
What I achieved ?

12.  My Role In That project
1) To give information about recruitment and application process to
people who want to enquire. ( through Face to face, with online chat,
call, mail)
2) If any applicant get any trouble in application process like technical
issue , payment issue, Information filling in form. Then I give them
solution .
3) After applied I provide them status about their application,
payment, exam date, Hall ticket, exam Center
4) After Exam I & my team both do process on their answer sheet . to
generate their result.
Recruitment Project

13. 2) Result Processing Flow chart
This is Team work and I done work in following process of result process.
Recruitment Project

14. This recruitment process is team work. Not only in office but also we go for
scanning out of city in various government office , that time I have done work
either as team member or as a leader of time. Some time we get trouble because
of some technical issue , and person of concern department compulsion over us
but we did our work under presser also but as a team leader I give assure them
that we can we it . In this way our confidence ,situation handling skill and positive
thinking we have run up against difficult situation also. I learnt to handle situation
from that likes of works and also helped me to develop my ….
 leadership ,
 Monitoring
 and collaboration skill.
What I learnt ?

15. I was working in this project for….
A)Customer Support
B) Exam Support
C) Data Management
D) Certification
(5420 ALCs Center Around all Maharashtra And Outside)
Network Partner Management Project

16. We give support to our customer
(Network Partner) through calling , mailing ,
and massaging. Problem Like :
 New Centre registration
 Admission
 Payment
 Certificates
 Exam
 More.
Support

17. In Exam support we provide them online
services like……
 Exam software
 Exam center
 Exam schedules
 Candidates Details
 Hall Ticket
 Technical Support During Exam
 Provisional Result
Exam Support

18. I have given support to around 900 our network partners, I daily communicate
with them regarding their query , and then solve it , some time they got trouble
regarding admission process, payment , technical issue, material dispatch, and
they want solution of that problem that time and I can not also help them that
time, because of some problem like technical, authority, absence of senior etc. but
I communicate them softly , understand issue, clarify them that why it do delay
and give then assure that their problem definitely will be solve, they also trust
me because of my network handling system, in this way I have got total ideas
about customers, now I can quickly identify customer’s need , how to handle
them, I have built relationship with my all network partners. And helping me to
improve my
 Communication
 Management
 and customer handling skill.
What I learnt from Experience ?

19.  Data Manage By :
1) Year wise
2) Student wise
3) Couse wise
4) Result wise
 Use For Operation
 Data analyze
 Uses for Planning , Administration Etc.
Data Management

20. 5000 Certificate printing for 29 Courses in every month
 Work on huge database
 Data Collection From various department
 Management
 Making accurate printing data
Certification

21. I collect around 4000 Student in every month, this data is always in mismatch , and
not in proper format . So to I make proper data by using various function , formulas
in excel like data validation, VLOOKUP, Pivot table, IF, Length, Round, Left-Right,
uses of conditional formatting, Pie chart and more function.
 So I have improved my skill about Microsoft Excel.
I have kept record admission and exam from 2013 to 2015 , I provide to
management team, I analyze this data and give suitable data to everyone.
All management team are depend on my data management system.
 It helped me to improve my data management skill.
My Learning

22. A)Material Dispatching
 Certificates
 Content DVDs
 Marketing Material
 Cheques
 Documents
 Electronics Devise And much more
B)Dispatch Status maintenance
(Keeping record what ever we dispatched in excel file )
Supply Chain Management

23. A) Meeting
Arrangement
Attendance
B) In Work
Calling
Dispatching
Data Processing etc.
Management Practice

24. have given few presentation in meeting regarding my work. I make very
attractive and professional presentation. And present it .
 It helped me to improve my presentation skill.
Presentation

25. Skills
Non-Technical Technical Skill
Communication MS-Office
Management & Leadership Handle Framework, Portal , Software
Presentation Uses of Technical Tools
Monitoring
Internet
Collaboration
Administrative

26. Qualities
 Accuracy in Work
 Accomplish task within time
 Trouble Shooting
 Avoid Duplication of work
 Work with collaborative Approach

27. Other Interest
 Watching TV
 Listening Songs