This document describes CloudCherry, a customer experience management platform that helps companies track, measure, and improve customer delight across multiple touchpoints. The platform allows companies to capture customer feedback including net promoter scores at various interaction points. It also provides analytics and reporting to help companies understand customer issues and close the feedback loop to delight customers. CloudCherry has been recognized by various organizations as an emerging startup helping companies improve customer experience management.

1. THE SWEETEST WAY TO
CUSTOMER
DELIGHT
www.getcloudcherry.com

2. YOUR
BRAND
YOUR CUSTOMERS ARE INTERACTING WITH YOUR BRAND
ACROSS MULTIPLE TOUCHPOINTS TODAY

3. AND IT’S EXTREMELY IMPORTANT TO UNDERSTAND
THESE EXPERIENCES
MARKETING MONEY
SPENT ON
CUSTOMER
ACQUISITION
PROFITABLE,
RECURRING
CUSTOMERS
+ =CUSTOMER
INTERACTING
WITH YOU ACROSS
TOUCHPOINTS

4. A REAL-TIME, OMNI-CHANNEL & END TO END
CUSTOMER EXPERIENCE MANAGEMENT PLATFORM
TO TRACK, MEASURE & IMPROVE CUSTOMER DELIGHT
THIS IS WHERE CLOUDCHERRY STEPS IN

5. MOBILE APP
INBOUND IVR
PRINT PAPER SURVEY
EMAIL LINK
SMS SHORT CODE
MICROSURVEY
SMS LINK
CEM INBOX
CEM BOTS
QR CODE
SIGNATURE SURVEY
TRANSACTION LINKED TRIGGER
API
EMAIL EMBED
WEBSITE SURVEY
ENGAGE WITH YOUR CUSTOMERS WHEN & WHERE THEY’RE
MOST ENGAGED WITH YOU
SOCIAL LISTENING

6. CDM + NPS
Net Promoter, NPS, and the NPS-related emoticons are registered service marks, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld
TRACK YOUR NET PROMOTER®
SCORE
Get your answer to the globally used & recognized single
question ‘How likely are you to recommend us to your friends
& family?’ - across time, locations, customer segments &
more!
2 5 7 10
1st
interaction 2nd
interaction 3rd
interaction next interaction
Capture NPS® and key data at every interaction point
Gather key insights that impact the NPS® Score at those
interaction points
Act on the insights and improve NPS® at every point
through the customer’s journey

7. DEEP DIVE INTO YOUR NPS®
WITH REAL-TIME ANALYTICS
Net Promoter, NPS, and the NPS-related emoticons are registered service marks, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld
Perform a 3-Click Root Cause Analysis on every data point
and get down to the core of every single issue, big or small.
Discover yet another metric to Customer Experience with the
CloudCherry Customer Delight Score.
Get a total score on all your ratings and use it as a guide to track
delight. Improve, and watch the score go up!
Automated Text Sentiment Analysis lets you gather
sentiment (Negative to Positive) from comments, Social & even
your Email, basis the tone and words used!

8. STAY ON TOP OF WHAT YOUR CUSTOMERS THINK
Net Promoter, NPS, and the NPS-related emoticons are registered service marks, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld
Get custom or complete analytical reports, on schedule or on
demand, or get it sent to the key stakeholders so everyone is
up-to-date
Control & manage Organizational Roles & Permissions - so
you’re empowering your entire organization, but only with data that
matters to them and their function
On the go? The CloudCherry Insight Centre App brings your
customer experience data right to you, no matter where you are!

9. CLOSE THE LOOP & DELIGHT YOUR CUSTOMERS
Net Promoter, NPS, and the NPS-related emoticons are registered service marks, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld
With Team Messaging & Blog Pages, the entire organization
now has a way to communicate, share learnings and help each
other in enhancing the CEM process
Ticketing & Call Centre modules allow you to close the CEM &
NPS® loops with Customers by addressing issues internally, & acting
on them with customers ASAP
Issues happen. Don’t fix it, and you’ve lost not just 1, but several
customers. With Real-Time Notifications, receive an alert every
time something goes wrong so you or your team can fix it pronto.

10. AND THIS GIVES YOU A TRUE ONE VIEW OF YOUR CUSTOMERS!

11. Net Promoter, NPS, and the NPS-related emoticons are registered service marks,
and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld
MARKETING MONEY
SPENT ON
CUSTOMER
ACQUISITION
PROFITABLE,
RECURRING
CUSTOMERS
+ =
NET PROMOTER SCORE &
CUSTOMER DELIGHT
MEASUREMENT
SM

12. CUSTOMER REACH OF MILLIONS AND COUNTING

13. Microsoft ISV
‘Enterprise
Start Up
To watch in
2015’
- CIO Review
Part of Aditya
Birla BIZLABS
2015
‘Best IT/ITES startup
of 2014’
- CII Startupreneurs
‘Top 50 Emerging
Product
Companies of
2015’
- NASSCOM
‘Top 50
Product
Companies of
2016’
- Intech50
‘Top 8 Coolest Startups
in India 2016’
-Businesstoday
www.getcloudcherry.com
info@getcloudcherry.com
+91.44.6535.0003 (India)
+1.650.319.7359 (USA)
Graduate of Microsoft Ventures
Accelerator - Winter Batch 2015