1. ARTHUR BANKS IGWEIKE
(512) 569-5595 • aigweike@gmail.com • http://www.linkedin.com/pub/arthur-
igweike
Summary:
Experienced Information Technology professional with 22 years’ experience
at fortune 500 corporations specializing in System Engineering, System
Administration and System Support. Extensive experience in direct customer
relations and managing customer production environments and maximizing
system uptime. Excellent communicator, influencer and relationship builder.
Part of the team that introduced IGT to adopt using BMC Patrol to monitor
System Hardware and Software and also the introduction of Symantec Net
Backup which allowed for centralized backup management this has been
saving the company millions of dollars annually and put together documents
which has been adopted globally.
Naturalized United States, British Citizen and Nigerian Citizen
Specialties:
 Certified Red Hat System Administrator 6 (RHCSA)
 Certified Information Technology Infrastructure Library
 Certified VMware Technician
 Certified IBM AIX System Support Specialist
 Certified IBM AIX Problem Determination and Troubleshooting
 Certified IBM AIX Installation, Backup and System Recovery
 Was Microsoft Certified in TCP/IP, Server Enterprise, Server and
Workstation
 Working Knowledge of Red Hat (Red Hat Cluster Suite)
 Working Knowledge of VMware Cluster
Training:
 Training IBM LPAR Logical Partitioning and Virtualization on POWER
Systems using HMC and VIO for Administration
 Training IBM HACMP System Administration 1: Planning and
Implementation

2.  Training BMC Connect with Patrol
 Training in DB2 Configuration and Administration
 Training in Web Sphere
 Training in Technical Writing
 Working Knowledge of Red Hat Enterprise 7
Key Skills include:
 ITIL  Storage
Technologies
 Customer
Relations
 Virtualization  Problem Solving  Internal Audits
 Management  System Engineering  IT Auditing
 System Support  Problem
Management
 Unix/Linux/Red
Hat
 Perl Scripting  Technical Project Management
 HMC/VIO IBM LPAR Technology
 System Administration
 Network Security
 Operating System Security
 Red Hat (Red Hat Cluster Suite)
 IBM PowerHA/HACMP
 Red Hat Certified System Administrator
Professional Experience:
IGT Corporation, Austin, Texas 2003 – Present
Senior Systems Support Engineer (Unix (AIX) and Red Hat Linux
Responsible for performing onsite customer maintenance activities while
promoting a high level of customer satisfaction on Standalone servers running
AIX and Red Hat Linux and Virtualized servers (VMware) running Red Hat.
•Using interpersonal and technical skills, hardware and software to identify
and resolve customer problems and/or escalate to the appropriate
organization.

3. •Perform account management activities such as installation planning,
installations, problem management, and configuration management as needed
to maintain the highest level of system performance.
•Identify potential customer issues and make recommendations for solutions
to management.
•Follow escalation guidelines to minimize customer impact and avoid
liquidated damages.
•Provide leadership and mentoring to other Red Hat Linux support engineers.
•Periodically performs performance testing and monitoring to make sure
system runs at optimal performance levels.
•Having frequent customer meetings to determine needs and ensure what is
implemented meets customer needs and any other changes from anticipated
growth of the environments.
 Working with Internal Auditors to prepare the company for yearly External
Auditing on our servers running Red Hat and AIX Operating systems.
•Provide complete and timely reporting of repair activities, parts usage and
replacements.
 Patch Management of most areas of IT and security on servers running Red
Hat Linux and AIX Operating systems.
IBM Corporation Austin, Texas 2000 – 2003
Consultant System Support Specialist
Managed all IT functions including Active Directory and Exchange services,
servers, network devices, access security, voice communications, desktop
services, project management, and IT staff for 6 regional Texas locations.
Provided support for AIX System Administrators for Companies in the United
States by receiving lives call, assuming ownership of these items.
 Performed initial troubleshooting and problem determination by using
my AIX technical skills and also searching the IBM mega database for

4. similar problem and possible solutions and if the problem is a new kind
of problem, escalated to the appropriate group.
 Performed problem determination of IBM supported network adapters.
 Performed and provided customer support with Operating system
performance tuning.
Hamilton Corporation, Jacksonville, Florida
1998 – 2000
AIX System Administrator
Provided support for AIX System Administrators for Companies in the United
States by receiving lives call, assuming ownership of these items.
 Managed the data center and delivering all business services to multiple
locations, enabling the distributed sales team’s success.
 Drove and instigated all IT departmental planning and growth,
delivering the tools and IT functions necessary for companywide
success.
 Integral role on Enterprise Resource Planning selection, evaluation and
implementation team, delivering a system that provided tight
integration with existing business systems.
 Coordinated software design and development activities with staff
developers, interns, and contractors, greatly speeding delivery and
enabling key business functionality.
 Quality champion and internal auditor of ISO 9001:2000 delivering an
integrated system to maintain all ISO documentation, a custom
developed application to track non-conformities during the QA process,
providing improved customer communication and root cause
identification.
EDUCATION:
Post Graduate Diploma Computer/Software Engineering, Birmingham City
University, Birmingham, England
Bachelor of Science in Geology, Ahmadu Bello University, Nigeria
REFERENCES: Available upon request