MePush Leadership Fundamentals - Week 1

Leadership, Module 1
MePush Leadership Fundamentals 1.0
Module 1: Leadership and Leadership Styles
 Focuses on defining leadership, why people
become leaders, exploring leadership styles, and
assessing individual leadership styles and
characteristics.
 Discuss power vs. leadership and management
vs. leadership.
 Learn principles of servant leadership.
 Discuss trait theory of leadership.
 Discuss the importance of leadership in high-
trust cultures such as DevOps cultures.
 Relate DevOps culture to extreme ownership,
leadership, and unity behind a vision.
DevOps Culture at MePush
• Collaborative and
cooperative environment
• End-to-end leadership,
ownership, and responsibility
• Continuous improvement
• Increased automation
• Focusing on the customers'
needs and experience
• Fail fast and learn from it
• Unite teams and expertise
DevOps Principles
(CAMS)
• Culture of people,
processes, and tools
• Automation of
processes
• Measurement of KPIs
• Sharing feedback,
best practices, and
knowledge

DevOps Principles
(CAMS)
• Automation of
processes
best practices, and
knowledge
What is not covered by this course
Time management
Teamwork
Corporate social responsibility
Communication
Sales, operations, or HR management
Customer service
Customer experience
Organizational skills
Stress management
Giving/receiving feedback
Decision making skills
Policy development
Habit or lifestyle choices
Persuasion techniques
Perception management

DevOps Principles
(CAMS)
• Automation of
processes
best practices, and
knowledge
Instructor: Art Ocain
10 years at MePush, 20 years total in IT, and is educated in IT + Cybersecurity + Business
BS in Mathematics, current MBA student; tons of industry certifications
• History: Not perfect. Have made a lot of
mistakes over the last 20 years. Learn from
mistakes.
• Leadership: Pack-leader/alpha
• Learning: Driven to learn. Avid self-
directed and motivated learner.
• Hobbies: DevOps principles, strategy, space
(#NewSpace), permaculture

What is Leadership?
Leadership is the act of influencing others towards a goal.
Photo
by
Unseen
Histories
on
Unsplash

What is Power?
The ability to influence the behavior or others to get what
you want.
Photo
by
Charles
Deluvio
on
Unsplash

What is Management?
Controlling a group of people, organization, or process.
Photo
by
Jo
Szczepanska
on
Unsplash

Management vs. Leadership
Leadership is concerned with effectiveness.
Management is concerned with efficiency.
Leadership refers to influence and motivation.
Management refers to control.

Management vs. Leadership
Leadership is concerned with effectiveness.
Management is concerned with efficiency.
Leadership refers to influence and motivation.
Management refers to control.
Leaders are sometimes managers also.
Leaders who manage are responsible for
influencing and motivating as well as
controlling and governing.

Why do people want to be leaders?
• Power tripping: Feel inadequate or out of control in their past or
personal lives and want to have control over others.
• More money. (False: Go into sales.)
• More prestige.
• Wanting easier work. (False: more responsibility, longer hours, higher
expectations. Work harder and longer.)
Photo
by
Brooke
Lark
on
Unsplash

Why do people want to be leaders?
• Wanting to serve a team
• Wanting to coach and mentor people to grow
• Wanting to be responsible
Photo
by
Brooke
Lark
on
Unsplash

Do you want to help people?
or
Do you want to be a leader for
prestige, power, and greed?
Photo
by
Brooke
Lark
on
Unsplash

Who are you talking to?
Are you talking more to the business owner or executives than to the
people on your team?
Takes rigorous introspection and analytical self-discovery.

• How are you?
• What are you working on?
• How can I help?
Photo
by
Noah
Buscher
on
Unsplash

Servant leadership is the idea that it is the
role of the leader to serve his/her team.
Photo
by
Noah
Buscher
on
Unsplash

• Look for ways to empower and enable
their teams.
• Share power & control with their teams.
• Listen and collaborate.
• Understand that it is not all about them.
• Creates a culture of trust.
Photo
by
Noah
Buscher
on
Unsplash

Photo
by
Noah
Buscher
on
Unsplash
Characteristics:
• Listening
• Empathy
• Self-Awareness
• Persuasion
• Willingness to Help
• Humble

• How are you?
• What are you working on?
• How can I help?
Photo
by
Noah
Buscher
on
Unsplash
Every leader should
(at least in part) strive
to be a servant leader.

Leadership Models & Theories
There are lots of models, which we’ll discuss in Module 2.
Today, we want to discuss one idea:
The Trait Theory of Leadership

Trait Theory of Leadership
• Leaders are born.
• Leaders are separate from non-leaders by
certain traits, qualities, and characteristics.
• Leaders have natural abilities.
• Leaders are charismatic, confident,
motivated, intelligent, energetic, great
communicators, tenacious, powerful, and
dominant.
• Leaders are generally masculine.

Trait Theory of Leadership
• Leaders are born with certain abilities,
traits, qualities, and characteristics.
False Ideas:
• Pre-determination
• Leaders can’t be developed/trained/taught

Leadership Models & Theories
Since The Trait Theory of Leadership is wrong, let’s
explore some leadership styles.

Leadership Styles
Why learn different styles?
• Identify your own styles as well as the leadership of others.
• Identify what styles work best for certain environments or
groups of followers.
• Increase awareness.
• Improve and adopt styles for yourself.

7 Leadership Styles
1. Authoritarian (Autocratic)
2. Participative (Democratic)
3. Delegative (Laissez-Faire)
4. Charismatic
5. Transformational
6. Transactional
7. Servant
None of these are wrong.
Just know there is a time
and a place for each.
Remember
me?

7 Leadership Styles
4. Charismatic
5. Transformational
6. Transactional
7. Servant
You may choose a default
leadership style for yourself.
You may also choose a default
leadership style with which to lead
your committee, team, or company.
In other words: sometimes
leadership is situational, but
sometimes it is cultural.

7 Leadership Styles
4. Charismatic
5. Transformational
6. Transactional
7. Servant
The company may lean toward a
transactional style.
The helpdesk may work best under
an authoritarian style.
The DevOps team may work best
under a participative style.

7 Leadership Styles
4. Charismatic
5. Transformational
6. Transactional
7. Servant
In your leadership, which
of these are you?
• People-oriented
• Task-oriented
• Achievement-oriented

Authoritarian (Autocratic)
• The leader dictates policy, procedure, and WHAT needs to be done.
• Sometimes, the leader even dictates HOW work is to be done.
• This is often rigid. Creativity is often discouraged.

Advantages of Authoritarian (Autocratic) Leadership
• Saves time when a decision needs to be made quickly.
• Gives a better answer when groupthink is a problem.
• Produces consistent results.
• Gives a clear chain-of-command and removes confusion.
• Can boost productivity.
• Can reduce defects.
• Good for unskilled laborers

Disadvantages of Authoritarian (Autocratic) Leadership
• Puts all the pressure on the leader. (Can cause burnout.)
• Reduces the amount of ideas/group input and feedback.
• Can impair the morale of the group.
• Causes everyone to rely on only the leader’s experience.
• Eliminates innovation.
• Bad for highly-skilled, creative laborers

Participative (Democratic)
• Includes followers in decision making.
• Keeps followers informed of the true situation (good or bad) under
all circumstances.
• In touch with followers’ morale and acts to keep it as high as
possible.
• Leader is approachable.

Advantages of Participative (Democratic) Leadership
• Followers have a super high morale
• Employees are highly motivated
• Higher job satisfaction in an inclusive environment
• More collaboration, innovation, feedback, and ideas
• Great for highly-skilled laborers and creative teams

Disadvantages of Participative (Democratic) Leadership
• Decisions are made slowly
• Lower quality decisions if team is poor at making decisions.
• Increases groupthink (where everyone agrees, regardless of the
quality of the decision)
• Does not work well with unskilled laborers

Delegative (Laissez-Faire)
• Leaders are very hands-off aside from leading in a guiding vision
and objectives.
• WHAT tasks and HOW they are accomplished can be decided by
followers.

Advantages of Delegative (Laissez-Faire) Leadership
• Great for highly-skilled, creative laborers.
• Creates a high level of workplace satisfaction.
• Leaders are free to focus on strategy rather than tasks.

Disadvantages of Delegative (Laissez-Faire) Leadership
• There can be a lack of cohesiveness.
• Team members can feel lost or under-managed.
• Shifts responsibility from the leader to the team members.
• Allows the leader to hide from their responsibilities.
• Slow to react to change.
• Team members take advantage of leaders.

Charismatic
• Leaders are very confident and don’t doubt their decisions
• Clear expectations and communication of vision
• High energy and enthusiasm
• Good role model
• Leaders form a bond with their followers

Advantages of Charismatic Leadership
• Creates emotional appeal and motivation
• Decreases turnover rates
• Creates positive morale
• Creates a shared team/corporate identity
• Effective for making large changes and galvanizing team in
stressful times

Disadvantages of Charismatic Leadership
• Requires high levels of energy from the leader
• Autocratic in nature, not democratic/collaborative
• Leaders are pushing one vision and plan, not asking
everyone for their ideas
• Can alter followers’ value systems (due to persuasion)
• Often selfishly motivated
• Leaders distracted by impression management and personal PR

Transformational
• Followers admire and are inspired
• Individual consideration and intellectual stimulation
• Shared vision of the future
• Encouraging and enabling others
• Disruptive
Transformational Leadership = Charismatic + Integrity + Authenticity
Trust is at the core of
transformational leadership.

Advantages of Transformational Leadership
• United in a common cause
• Decreases turnover rates
• Creates positive morale and good ethics
• Creates an open organization with a lot of freedom and feedback
• Effective for making large changes and galvanizing team in
stressful times

Disadvantages of Transformational Leadership
• Requires high levels of energy from the leader
• Often too big-picture, lacking operational strategy
• Can lead to employee burnout (constant pressure to do big things)
• Requires continuous feedback loops
• Disruption can be negative or risky

Transactional
There is an exchange between followers and the leader for daily
tasks. There are rewards (or punishments) in exchange for following
direction.
• Commissions
• Bonuses
• Recognition
• Rewards
• Promotions
• Training/Conferences
• Equity
• Time Off
• Praise
• Titles

Advantages of Transactional Leadership
• Highly motivational
• Achievable goals
• Clear structure
• High productivity
• Simple to implement

Disadvantages of Transactional Leadership
• Unyielding leadership
• Limited innovation
• Does not encourage creativity
• Can encourage blame culture (clear goals not followed, etc.)
• Can be insensitive
• Encourages being a good follower (not a leader)

Servant
• Leader exists to serve, empower, and uplift their employees
• Leader shares power and puts employees first
• Leader develops high-performing, innovative employees
• Unselfish, high-trust, high-empathy mindset

Advantages of Servant Leadership
• Decisions are made to benefit everyone
• Leaders are created throughout the organization
• Servant leaders create servant leaders
• Servant leadership extends to great customer service
• Decision-making is highly collaborative

Disadvantages of Servant Leadership
• Decision-making is very slow
• Servant leaders must change leadership style in a crisis
• The amount of relationship and empathy involved takes
time to form

Leadership for a DevOps Organization
• enables the business to succeed and meet its goals
• focuses on end-to-end service delivery and systems thinking
• forms small, autonomous teams that are enabled to perform
• accountable and responsible for improving customer experience
• has a growth mindset (embraces change)

• makes risk-taking safer to implement (fail fast, recover fast)
• think in terms of competencies, not roles
• loves feedback
• learning organization that uses the scientific method to
hypothesize, experiment, and improve

DevOps leaders may use
• transformational leadership
• participative (democratic) leadership
• servant leadership (popular in Scrum)
or a combination of these in leading a highly-skilled, collaborative,
innovative team.
transformational DevOps leadership.

1. transformational leadership
2. participative (democratic) leadership
3. servant leadership
These styles are highly dependent upon:
• Respecting individuals and developing their skills
• Empowering individuals and teams
• High amounts of collaboration
transformational DevOps leadership.

Extreme Ownership
Concept of internal locus of control: I control my fate and success.
Nobody else is responsible for my successes or failures.
From the book Extreme Ownership by Jocko Willink and Leif Babin:
“There are no bad teams, only bad leaders.”
“Leaders must own everything in their world. There is no one else to
blame.”

Extreme Ownership
• If a project or task fails, it is because I did not lead it properly.
• If a team member is failing, it is because I did not teach him/her
properly.
• As the leader, I set the standard for excellence.
• If there is an underachiever on the team, it is because I am
tolerating that person to be on the team.
• I am accountable for everything I do and my team does.

Extreme Ownership
This is not only for top leaders, but team members.
People that assume responsibility and ownership take leadership
because they are showing that they are leaders.
In a company of extreme ownership, everyone is a leader.

Extreme Ownership + DevOps Leadership
You must change for your company, culture, and team to improve.
You must communicate your mission, vision, goals, values, and
priorities to your team.
You must decentralize command and enable your team to make
decisions that support your mission, vision, goals, and values.
Source: https://thenewstack.io/cloudbees-devops-world-2020-ci-cd-jenkins-and-extreme-ownership/

MePush Leadership Fundamentals - Week 1

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