1. PRINCIPLES OF EFFECTIVE
COMMUNICATION

2. Let’s Play!!

3. OBJECTIVES
 To understand the different principles of effective
communication
 To understand the barriers to communication and
how to overcome them
 To understand different Types and Styles of
Communication

4. PRINCIPLES OF EFFECTIVE
COMMUNICATION
 Principle of Objective
 Principle of Understanding the receiver
 Principle of Clarity
 Principle of feedback

5. PRINCIPLE OF OBJECTIVE
 Tocreate
awareness
 To give information
 Tomake an
announcement
 Todeliver some
bad news

6. ESSAY WRITING !
 Write an essay on Education System

7. PRINCIPLE OF UNDERSTANDING THE
RECEIVER
 Who is your receiver?
 Do you know them
before ?
 Do you know what are
their needs and wants ?
 What is the expected
response ?
 Do know how your
receiver will respond?
 What are their learning
styles ?

8. ACTIVITY TIME

9. PRINCIPLE OF CLARITY
 No ambiguity
 Formatting the
message
 Understand the
objective
 Use
different
methods if required

10. PRINCIPLE OF FEEDBACK
 Opportunity for
suggestions
 Ask questions
 Provideopportunity
for questions
 Clarify

11. PICTURE IT!

12. BARRIERS TO EFFECTIVE
COMMUNICATION
 Language Barriers
 Physical Barriers
 Psychological Barriers
 Cultural Barriers

13. LANGUAGE BARRIER
 Understand the receiver
 Use a common language
 Use simple vocabulary
 Give examples

14. PHYSICAL BARRIERS
 Place
 Climate
 Noise

15. PSYCHOLOGICAL BARRIER
 Moods
 Don’t want to listen
 Don’t pay attention
 Day dreaming

16. CULTURAL BARRIER
 Different country
 Rural and Urban
 Different value systems

17. TYPES OF COMMUNICATION
Non-verbal
 Verbal Communication
Tone of
voice
 Non-Verbal
38% Spoken
words
55%
Body
7% Languag
e

18. VERBAL COMMUNICATION
 Language
 Words
 Grammar
 Clarity
 Pace
 Pitch
 Tone

19. NON-VERBAL COMMUNICATION
 No exchange of words
 Body Language
 Posture and gesture
 Facial expressions
 Eye contact

20. BODY LANGUAGE –POSTURE AND
GESTURE

21. BODY LANGUAGE – FACIAL EXPRESSION
 Happy
 Angry
 Disgusted
 Frustrated
 Afraid

22. COMMUNICATION STYLES
I am You are
right right
Aggressive Assertive Passive

23. ASSERTIVE
 Strong self-belief
 Values others
 Active Listener
 Empathetic
 Non-judgmental
 Self-aware
 Open, natural gestures
 Self-motivated

24. AGGRESSIVE
 Closed mind
 Poor listener
 Dominating
 Know-it-all attitude
 Points finger
 Rigid posture
 Impatient
 Argumentative
 Loud

25. PASSIVE STYLE
 Hesitant
 Always agrees
 Lacks self-belief
 Anxious
 Fidgets
 Doesn’t make eye
contact
 Slumped posture
 Not liked
 Loses self esteem

26. RECAP
 Effective communication
 Principles of Effective Communication
 Barriers to Effective Communication
 Communication Styles