Lean Healthcare Study Experience, Seattle, presentation: objectives, program and requirements. Summary of our Lean Health Care Study Experience to Seattle: Get prepared and meet Everett Clinic, Boeing, Group Health, Genie Industries, Seattle Children\'s Hospital, Kaas Tailored, Virginia Mason MC all in Seattle, WA, USA

1. Lean Healthcare
Study Experience
Seattle, WA, USA
Presentation

2. Why?
 See
and
experience
lean
from
first
hand
observations
and
participation
§ How
does
the
physical
environment
look
like?
§ How
do
people
work
and
behave
in
a
lean
system?
 Talk
with
and
learn
from
people
working
in
the
system
 In
Seattle
is
a
multitude
of
companies,
being
5-­‐20
years
on
the
‘lean
journey’,
eager
to
teach
you
 ‘Borrow’
the
learning
curve
of
others.
I.e.
see
and
experience
their
different
strategies,
difficulties,
results

3. What? When? Where?
Block
1
Block
2
Block
3
-­‐
Seattle
visit
Block
4
Example program, dates to be determined

4. What? The program* in Seattle
(*) Provisional and subject to change

5. Get to know Seattle & each
other
 See Seattle, including:
§ Pike Place Market
§ Space Needle
§ Starbucks

6. “Flow on the shop floor”
at Genie Industries

7. “Leading by example”
at Kaas Tailored
 What
is
the
role
of
the
leader?
§ Gemba
(real
place),
§ Genbutsu
(real
thing),
§ Genjitsu
(real
data)
 Visual
management

8. “BIG change & Lean+”
at Boeing

9. “Standardize & Cont. learning”
at Group Health Cooperative
 Daily
management
 Daily
improvement

10. “The improvement ‘journey’”
at Seattle Children’s Hospital
From
point-­‐kaizen
(2000)
…
…
to
value
stream
improvement
(2005)

11. “Health … take care”
at Virginia Mason Medical Center
 How
safe
and
predictable
is
your
care
delivery?
 How
can
patients
experience
you
are
applying
lean?
 Are
you
adapting
lean
to
your
way
of
working,
or
adapting
your
way
of
working
to
lean?

12. Who? / Target group
 Everyone.....
§ Physicians
/
specialists
§ (Head)
nurses
§ Healthcare
directors
and
managers
§ Health
Insurance
directors
and
managers
§ Healthcare
suppliers
…
with
the
ambition....
§ To
improve
healthcare
dramatically
§ To
really
change
traditional
patterns
§ ‘To
make
a
difference’
§ To
create
a
culture
of
continuous
improvement
Accredited
with 24
…
OR
those
who
want
to
find
out
points by
• Why
this
is
important
ABMS
• That
it
can
be
done

13. What others have experienced
“A fantastic way to learn how “Taking the board and our
to observe and to use this
experience in my Lean management team to
Journey. Something worth Seattle was one of the best
doing.” investments we made to
(J. Verver, program manager promote and sustain our
Lean Six Sigma, Reinier de
Graaf Groep, Delft) Lean journey”
(H. Backes, innovation
manager, Maastro Clinic,
“A great experience that Maastricht)
fundamentally changes
professional thinking about
management”
(A.J. Michels, chief staff “The Lean philosophy
pulmonology St. Anna and tools will give us
Hospital, Geldrop) more on-the-job
enjoyment”
(R. Wanders,
oncologist, Maastro
Clinic)
“If Boeing can build an “Amazing; you should
“To understand ‘lean’ airplane in 10 days, why definitely do it!”
you have to see it!
In the Seattle Study does it take 20 days to start (C. de Nie, neuro
Tour I could do that” a radiation treatment?” surgeon, St.Elisabeth,
Tilburg)
(S.Ruoss, consultant (T. Naber, Operations
Walker Project, manager, Dr. Verbeeten
Zürich)
Instituut, Tilburg)

14. Price
 Price:
to
be
agreed
 Including:
§ Workshops
§ Excursions
§ Facilitation
/
coaching
§ Hotel
accommodation
§ Breakfast
–
Lunch
–
Dinner
§ Transfers
in
Seattle
§ Book
 Excluding:
§ Flight
to/from
Seattle
§ Insurance
(travel
+
cancellation
)
§ Expenses
in
private
time

15. For more information please
contact
De
Verbeterpraktijk
Parcivalring
279
5221
LG
's-­‐Hertogenbosch
info@deverbeterpraktijk.nl
Arnout
Orelio
+31(0)6
-­‐
8333
5692
arnout@deverbeterpraktijk.nl
Anton
van
Lankveld
+31(0)6
-­‐
2857
1310
anton@deverbeterpraktijk.nl