The document provides guidance for designing and implementing knowledge sharing communities in Singapore. It discusses lessons learned from both successful web 2.0 platforms and unsuccessful communities of practice. Key principles for knowledge sharing platforms include enriching content with external sources, dealing with pushed rather than pulled content, integrating digital and physical features, embedding learning and knowledge sharing into collaboration, recognizing that interactions are not solely about collaboration, and using a light interface and phased delivery to reduce complexity. The goal is to support Singaporeans and make knowledge services relevant in a knowledge-based economy.

1. Guiding Principles
for
Designing & Implementing
Knowledge Sharing Communities for Singaporeans
Lessons Learnt
from
Past & Current
Successes (web 2.0) & Failures (CoPs)
Olivier Amprimo, NLB – 11/10

2. What is NLB
• 1 National Library
• 22 Local Public Libraries
• 18 Third Party Libraries under management
• Digital Library Services
What NLB does on the digital side
• e-Books & Databases Acquisition
• Content Digitization
• Content Preservation
• Cataloguing
• Web Sites and Services
• Mobile Services
• Knowledge Sharing Platforms
Olivier Amprimo, NLB – 11/10

3. What are Knowledge Services
An online platform (under dvpt)
• Where people share with & learn from
like-minded people & specific services;
• Based on social computing and
semantic computing;
• Supporting Singaporeans to be more
competitive in a knowledge economy.
Funded by the Government
One element of a broader base of digital
services
A knowledge management initiative,
with a “2.0” touch!
Olivier Amprimo, NLB – 11/10

4. Why NLB develops
Knowledge Sharing Platforms
Type of Economy Innovation and Experience Intensive
Knowledge and Technology Intensive
Capital Intensive
Skills Intensive
Labour Intensive
1960’ 1980’ 2000’
Knowledge is recognized as a key competitive advantage
NLB is recognized as a key actor for life-long learning
Olivier Amprimo, NLB – 11/10

5. To design such a service,
we tried to answer one question
How come web 2.0
is more successful
than CoPs
Experience & Research have helped us learn
& come up with design principles
Olivier Amprimo, NLB – 11/10

6. Lessons Learnt
Olivier Amprimo, NLB – 11/10

7. Acknowledge the web
is the principal source of information
Enrich your knowledge services dynamically with external content.
Benefits
• Initial Content will not be provided by community members
• Continuous discovery creates stickiness Olivier Amprimo, NLB – 11/10

8. Embrace the Flow
Deal with Push (rather than Pull)
Filters rather than Search
Benefits
• Findability and productivity
• Consistency in the computing
experience (computer, tablet, mobile)
Olivier Amprimo, NLB – 11/10

9. Articulate Digital and Physical
with features that help reinforce one and the other
Digital
one service
Physical
Benefits
A way to make digital platforms relevant;
not nice to have
Olivier Amprimo, NLB – 11/10

10. Embed Learning and Knowledge Capitalization processes
into Collaboration
Benefit
A way to put KM in the
center of attention of users
and managers.
Olivier Amprimo, NLB – 11/10

11. Recognize that
interactions are not just about collaboration
Benefit
A way to have systems and process architecture consistency,
without necessarily having a one-size-fits-all tool. Olivier Amprimo, NLB – 11/10

12. Recognize that
interactions are not just about collaboration
Benefit
A way to address and engage the lurkers
by reducing the cost of participation Olivier Amprimo, NLB – 11/10

13. Hide complexity
with a light user interface
& a phased delivery
Benefit
A way to boost adoption at a fraction of the cost
Olivier Amprimo, NLB – 11/10

14. Take Away
• Enrich your Knowledge Services dynamically with external content
• Deal with Push (rather than Pull); Filters rather than Search
• Digital features that help reinforce physical interactions
• Embed Learning and Knowledge Capitalization processes into Collaboration
• Recognize that interactions are not just about collaboration
• Hide complexity with a light user interface & a phased delivery
Olivier Amprimo, NLB – 11/10

15. @ Tim Wieringa (aka Lapsaptong) for the early review and suggestions
Credits:
• Photography page 1 (CC): RESOLVE by vaxZine
http://www.flickr.com/photos/vaxzine/288280613
/
• Photography page 2 (CC): NLB – National Library Board by koalazymonkey
http://www.flickr.com/photos/koalazymonkey/4154474886/
• Photography page 3 (CC): Grids by shuffleart
http://www.flickr.com/photos/shuffle-art/2592050511/
• Photography page 4 (CC): Escalator by Joaobambu
http://www.flickr.com/photos/joao/329715089/
• Photography page 5 (CC): Questioned Proposal by Eleaf
http://www.flickr.com/photos/eleaf/2536358399
/
• Photography page 6 (CC): Rubiks 2 by DublinMedia
http://www.flickr.com/photos/webwizzard/3931165028/
• Photography page 7 (CC): Cyber Girl by WebWizzard
http://www.flickr.com/photos/webwizzard/3931165028/
• Photography page 8 (CC): Espiral de agua by fah-lo-sue
http://www.flickr.com/photos/fah-lo-sue/2767206511/
• Photography page 9: Blue and Grey by Lynn (Gracie’smom)
http://www.flickr.com/photos/apophysis_rocks/330451144/
)
• Photography page 10: Mille-pattes prisonnier de l’ambre by Museumdetoulouse
http://www.flickr.com/photos/museumdetoulouse/3561669361/
• Photography page 13: Zen Garden by euart
http://www.flickr.com/photos/euart/282104427/
• Photography page 14 (CC): Honk!!! Honk!!! Honk!!! :))) by Denis Collette
http://www.flickr.com/photos/deniscollette/1817034358/
• Photography page 15: Xie Xie by Hina :-)
http://www.flickr.com/photos/hinaet/270591790/
Olivier Amprimo, NLB – 11/10