Getting the technology right is just one part of a successful Ariba implementation. Preparing your teams to embrace and use the new tools and continuing to foster adoption after go-live are just as important. In this session, you will hear from a customer who will provide their Ariba user adoption successes, best practices, and lessons learned. You will also hear from an Ariba Change Management consultant about Ariba’s Change Management methodology, success factors, and services. This interactive session is sure to provide strategies to improve your organization’s user adoption.

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@ariba
Make It Stick: How to Get the Most from
Your Ariba Tools after Implementation
Alice Hillary, P2P Lead, Wiley
April 8, 2015
© 2015 Ariba – an SAP company. All rights reserved.

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About Wiley
• Established in New York, N.Y. in 1807
• Serves professionals, scientists, educators, students, lifelong learners, and
consumers worldwide
• Publisher/provider of books, journals and content-enabled services
• Unique collection of businesses/subject matters
 Global Research
 Professional Development
 Global Education
• 5,100 employees
• $1.8 billion revenue (FY2015), 50% generated outside U.S.
• Global headquarters: Hoboken, NJ
• Global operations: North America, Europe, Asia, South America, Middle East
© 2015 Ariba – an SAP company. All rights reserved.2

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Business Challenge
• Multiple processes and systems
 No existing strategic sourcing or procurement practices/organization
 More than 10 invoice/payment processing methods
 Lack of consistency and controls
 High cost to maintain multiple systems
• Organization needs and structure
 Resources moving offshore for AP
 Consolidating functions
 Building a global SSP organization
© 2015 Ariba – an SAP company. All rights reserved.3

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Goals
• Support Business Needs
 Automate data validation
 Streamline approvals
 Reduce payment cycle
• Single, Global Process
 Establish Sourcing and Procurement as strategic partners
 One stop for all invoices and payment requests
 Sunset legacy systems
© 2015 Ariba – an SAP company. All rights reserved.4

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Solution
• Build a solution for Source to Pay
 Gather existing contracts
 Update payment terms
 Build procurement for goods and services
• Single, Global Process
 One stop for all invoices and payment requests
 Sunset legacy systems
 Provide business unit training and support
© 2015 Ariba – an SAP company. All rights reserved.5

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Ariba Solutions Deployed
• Procure to Pay
 Punch-Out & CIF Catalog and Non-Catalog purchases
 IT Hardware/Software and Office Supplies
 IT Consulting Services
 Temporary Labor/Contingent Staffing*
• Non-PO Invoicing
 Invoice and payment requests
 New Vendor Request e-form
© 2015 Ariba – an SAP company. All rights reserved.6

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Wiley Architecture
© 2015 Ariba – an SAP company. All rights reserved.7

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Results
• Improved processes
 80% invoices were approved in the same day
 Improved cash flow
 Increased spend under management
• Easy to use
• Improved credibility for Accounts Payable
• Improved transparency
© 2015 Ariba – an SAP company. All rights reserved.8

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Next Steps
• Global Implementation
 International compliance
 Existing OCR process rest of world
 Migrating resources
© 2015 Ariba – an SAP company. All rights reserved.9