1. Archana Chaurasia
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Mobile 97155769138/971567846819
Email archu.ramnee@gmail.com
Skype id: archana.chaurasia1
Executive Profile
Postgraduate with over 10 years of experience in Knowledge Industry. Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Skill Highlights
 Service solutions expert
 Dedicated to process improvement
 High customer service standards
 Conflict resolution proficiency
 Strong organizational skills
 Energetic work attitude
 Strong problem solving ability
 Troubleshooting skills
 Telecommunications knowledge
 Training manual contributor
 Proficient with Microsoft Office Suite
 Active listening skills
Core Accomplishments
Customer Interface
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding admissions, courses, summer courses and special tuitions.
Customer Assistance
Worked with educational institution systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Computed Data Reports
Provided required weekly, monthly and quarterly reports listing admissions figures and student track records.
Database Maintenance
Assisted in the managing of the Institution database and verified, edited and modified members’ information.
Professional Experience
Class Teacher Since Sept 2014
Oxford School – Dubai, UAE
Administrative Assistant April 2012 to April 2014
DPS – Modern Indian School, Doha, State of Qatar
Planned travel arrangements for 29 executives and staff.
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.

2. Archana Chaurasia
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Created new processes and systems for increasing customer service satisfaction.
Served as central point of contact for all outside vendors needing to gain access to the building.
Made copies, sent faxes and handled all incoming and outgoing correspondence.
Created and maintained spreadsheets using excel functions and calculations to develop reports and lists.
Created PowerPoint presentations used for business development.
Trained new employees on quarterly basis.
Responsible for ringing up guardians in a timely manner and guaranteeing high level of customer service.
Teacher December 2011 to February 2012
G.D. Goenka - NCR
Head of Department April 2010 to August 2011
Sherwood College - Nainital, Uttarakhand
Team Leader August 2007 to August 2009
Sherwood College - Nainital, Uttarakhand
Teacher February 2008 to February 2009
Sherwood College - Nainital, Uttarakhand
Warden April 2005 to April 2006
Sherwood College - Nainital, Uttarakhand
Education
 Currently pursuing MBA from Sikkim Manipal University
 Master of Science 2008, Kumaun University, Nainital, Uttarakhand, India
 Bachelor of Science 2005,Kumaun University, Nainital, Uttarakhand, India
Relevant Courses:
MS Office for Professional Staff
Communication Skills for Executive Assistants
Professional Development:
Montessari Diploma - Mumbai, India in 2013.
Competent Communicator for Toastmasters International – Doha, Qatar in 2014.
Personal Information
Fathers Name
Mothers Name
Date of Birth
Nationality
State of Domicile
Languages Known
Mr. Mahesh P. Chaurasia
Mrs. Geeta Chaurasia
27th March 1984
Indian
Nainital , Uttarakhand, India
English & Hindi