Second generation enterprise mobility is transforming mobile field worker productivity. This webinar looked at how to migrate from previous generation solutions to next generation mobile workforce solutions such as those from Appear. Many organisations are now looking to move from 1st generation rugged devices to smartphones and tablet computers - enabling end users to bring their own favored devices into the workplace. These slides are from a webinar dated 6th December 2012. For the full text or to view the video of the event please contact Mia Falgard at Appear - mia.falgard@appearnetworks.com Appear is the leading provider of context-aware enterprise mobility solutions designed to power the next generation of mobile applications and services. By collecting and sharing user and environmental context, Appear’s solutions eliminate information overload and ensure users have exactly the information they need, when and where they need it. Appear's IQ suite is a cloud-based mobile enterprise solution combining a cross-platform development environment (to support BYOD models), a context-aware mobility platform (to push updates, add/remove applications and change distribution criteria based on the precise context of your employees) and a vertical application store (your own private app store to control the lifecycle and distribution of your applications). Appear IQ offers a number of configurable mobile apps focusing on the needs of mobile workers in industries such as transportation, logistics, field service or construction. Join the app revolution atwww.appearshowroom.com Industry leaders in transportation, retail, telecommunications and government use AppearIQ. Appear has an extensive partner network including industry leaders Cisco, Motorola, Orange Business Services, SITA, Thales and Logica in order to deliver innovative, end-to-end wireless and mobile solutions. The company is privately held and headquartered in Stockholm, Sweden and with offices across Europe.

1. Webinar - How to to migrate mobile
workers to next generation mobility
6th December 2012
Mobility. Made simple.

2. Many mobile employees
Operations
Field Service
12/11/2012
Customer Service
Public Safety & Security
Copyright Appear, 2012
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3. But are they equipped for 2013?
Here’s your train: its on
platform 3, delayed by 5
minutes. If you run you might
just make it !!
Information Gap
•
Poor customer service
•
Employee frustration
•
Inefficient operations
•
SLA breaches = penalties
Source: Railway Union Blog
12/11/2012
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4. 1st Generation Mobility
• Solution to voice & paper communications
– Increase visibility & control
– Minimize manual paper based work
• Increased efficiency
• Improved customer satisfaction
• However - some challenges for implementation
– Training overhead
– Adoption by workers
– Employee satisfaction
12/11/2012
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5. Sweeping Changes (Gartner)
•
Rise of tablets
”By 2013, 80% of businesses will support a
workforce using tablets”
•
BYOD
”By 2014, 90% of organizations will support
corporate applications on personal devices”
•
Enterprise stores
”By 2015, 60% of organizations will use private
app stores to deliver business apps on media
tablets and smartphones”
•
Rise of social
”By 2015, 10% of your online ”friends” will be
nonhuman”
12/11/2012
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6. 2nd Generation Mobility
• Lower TCO
– Cloud vs On-site installations
– One mobile enterprise platform vs Multiple
siloed mobile solutions
– Control – easier to deploy/publish and control
apps
• Improved user adoption
– BYOD - Device Independence
• Efficient and Reactive Organisation
– Tighter, real-time integration between people, systems
– Real-time communications, visibility and collaboration
is a major game changer
• Improved team collaboration
– Shared situational awareness
12/11/2012
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7. 2nd Generation – more mobility
challenges
Connecting Employees in
Real Time to Corporate BackEnd Systems
Managing a Complex Fleet of
Enterprise Mobile Devices
Developing Ergonomic
Applications that Have Real
User Impact
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8. 2nd Generation – more mobility
challenges
• Need to ensure all the key mobile
devices are supported (iOS, Android and
Windows Mobile)
• Must not impact security, increase
complexity.
• Cross platform support based on hybrid
technology
• Cloud-based distributed architecture
provides a scaleable solution
• Must integrate with third party legacy
systems
• Context-aware data based on the
situation of the user (context engine)
12/11/2012
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9. Context-aware Apps
• Efficient dispatch of resources based on
–
–
–
–
Role
Availability
Location
Skillset
• Reducing information overload
– Alerts and updates based on context
– No need to surf, scroll and search
• Allowing faster data entry
– Device can pre-enter information based on
context
– No need to input information that your device
already has!
12/11/2012
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9

10. Connecting: Assets, People, Customers
Operations
Management
Enterprise
Systems
Employees
& Assets
Customer
service
Asset
Social
Customers
e.g. Passengers
Consumers
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11. Mobility Roadmap
?
More that 50% of the application code is spent connecting to the backend web
service, retrieving the data and managing the local device database
12/11/2012
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12. Mobility Roadmap
MEAP
More that 50% of the application code is spent connecting to the backend web
service, retrieving the data and managing the local device database
Why not do it ONCE and for all?
12/11/2012
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13. 1st and 2nd Generation Comparison
First Generation
Application
12/11/2012
BYOD
Multiple OS & form factors
Cross
Platform
All behind the firewall, on-site
enterprise implementations
Hybrid Cloud Model
Cloud based with secure back
office (e.g. ERP) access
Cloud
Collaborative Apps,
Information mash-up
Static data
Dynamic, Context-aware data
”Clunky” user interfaces
Network
Dedicated Windows Mobile
Devices
Application ”Silos”
Device
Second Generation
Intuitive, Ergonomic UI
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Context
13

14. Vision: one Platform for all
Enterprise App Store
Public App Store
Management
In-house technicians
Consumers
Field Staff, Rail
workers
Sub-Contractors
Customers
12/11/2012
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15. Corporate App Store for Workforce
•
Workforce solutions
– Integration to management
and operational systems
•
Examples
– Asset management
• IBM Maximo, FORD
– Dispatching and scheduling
• Lawson, Optimal Solutions
– Safety and event reporting
• Tracsis, Datasys
– ITSM
• CA Service Desk
– Crew planning
• Qnamic
12/11/2012
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16. Corporate App Store for Passengers
•
Ready-made passenger solutions
– End to end, including backend
– Integrated solutions
•
Examples
– Social integration
– Fault reporting
– Panic button
– Lost & found
– Travel planner
– Traffic updates
– Arrival and departure information
12/11/2012
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17. The 3 Key Pillars of Mobility
•
Cross Platform
– Efficient support of heterogeneous devices and
multiple operating systems
– Enables “BYOD” (Bring Your Own Device)
•
Cloud Based
– Cost-effective deployment and usage model
based on cloud infrastructure
– Easy back-end integration via secure gateway and
connector libraries
•
Context Aware
– Ergonomic, user friendly applications that respond
to changes in user context
– Intelligent business workflows that react in real
time to resource location and availability
12/11/2012
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18. Cross Platform
• The Hybrid model: Native + Web
– Native code: smart data caching (offline use)
– Native code: access to hardware (barcode reader, camera, etc.)
– Web/HTML5: write once, run on multiple devices and OS
– Web/HTML5: requires less specialized developers
12/11/2012
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19. Cloud
• The Cloud advantage
– No upfront hardware or
software cost
– Growth based cost models
IT Mgr
Project
Manager
Design
Create
ERP
DB
– Can support:
• Application development
Bank
• Testing
Diagnostics
• Deployment
• Security
• Scalability
Notification
Servers
Support
• Storage
• IT Operations Integration
Devices
M2M
12/11/2012
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20. Mobility Projects – Key Questions
• Vertical end to end solution or horizontal mobility platform?
• Rugged handheld/tablet or consumer smartphone?
• Android, iOS, Windows Mobile or other devices?
• Always online or offline storage/functionality
• COTS (off-the-shelf software) or custom solution?
• Waterfall approach or agile development?
12/11/2012
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21. Mobility Best Practices
Stream
Activity
Stream 1
Stream 2
User Workflow Analysis
Stream 3
Mobile Platform Selection
Stream 4
Device/OS Selection
Stream 5
Back-end Integration
Stream 6
Mobile Application
Development
Stream 7
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Mobility Roadmap
Change Management
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22. Workflow Analysis - Context is Key
Right
Right
Right
Right
Information
User
Place
Time
GPS: N 59° 38.304' E 17° 56.368'
ID: Certified Engineer #42
Current Task: Airframe Check
External Temperature: -10⁰C
Asset Number: LN-RRB
Closest Mechanic: Larsson, Ulf
12/11/2012
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23. Mobility Best Practices
Stream
Activity
Stream 1
Stream 2
User Workflow Analysis
Stream 3
Mobile Platform Selection
Stream 4
Device/OS Selection
Stream 5
Back-end Integration
Stream 6
Mobile Application
Development
Stream 7
12/11/2012
Mobility Roadmap
Change Management
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24. Mobile platform selection
• Efficient support of multiple devices
and multiple operating systems
– Use of HTML5 cross platform
technologies
• Data integration with back-end ERPs
– Which connectors are required?
– Mobile cloud
• Rapid design, development and
deployment of cross platform apps
– Application templates
– App store
12/11/2012
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25. Mobility Best Practices
Stream
Activity
Stream 1
Stream 2
User Workflow Analysis
Stream 3
Mobile Platform Selection
Stream 4
Device/OS Selection
Stream 5
Back-end Integration
Stream 6
Mobile Application
Development
Stream 7
12/11/2012
Mobility Roadmap
Change Management
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26. Device Selection - Why Hybrid?
Device
Access
Speed
Development
Cost
App Store
Approval
Process
Available
Mandatory for
iOS and WP
Native
Full
Very fast
Expensive for
multiple
platforms
Hybrid
Full
Native speed as
necessary
Reasonable
Available
Only for
container
Limited
Fast
Reasonable
Not available
None
Web
12/11/2012
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27. Mobility Best Practices
Stream
Activity
Stream 1
Stream 2
User Workflow Analysis
Stream 3
Mobile Platform Selection
Stream 4
Device/OS Selection
Stream 5
Back-end Integration
Stream 6
Mobile Application
Development
Stream 7
12/11/2012
Mobility Roadmap
Change Management
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28. Development Principles
Context Status
Info (ex location,
route, etc.)
Context-aware
shortcuts (most
relevant
applications)
Context-filtered
messages
Context Strategy : Deliver genuine ergonomically tuned ‘app experience’.
Apps must deliver a true business functionality related to back end
applications’ core processes, unlike many apps that are merely pared-down
websites disguised as apps
12/11/2012
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29. Deployment Lifecycle
Development Environment
Build
Integrate
Support
Deploy
Production Environment
12/11/2012
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30. Are you Mobile-Ready?
• Well articulated mobility roadmap
• Platform approach vs silo applications
• Device selection matching your needs
– Ruggedness vs BYOD / Cross-Platform
Stream
Activity
Stream 1
Mobility Roadmap
– app experience
Stream 2
User Workflow Analysis
Stream 3
Mobile Platform Selection
– offline capabilities
Stream 4
Device/OS Selection
Stream 5
Back-end Integration
Stream 6
Mobile Application
Development
Stream 7
Change Management
• Focus on user workflow/ergonomics
– user context
12/11/2012
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31. Demonstration
12/11/2012
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32. Appear IQ 8
Thank you for
joining this webinar.
Mobility. Made simple.

33. AIQ Platform
• Enterprise mobility suite
– Appear Store: Vertically focused enterprise solutions
– Development environment
– Mobility platform
• Enabled by the 3 C’s
Context
12/11/2012
Cloud
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Cross-platform
33

34. The Appear Store
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35. What we do
•
Appear develops a cloud-based mobile enterprise solution combining a
cross-platform development platform, a context-aware mobility platform
and a vertical application store
•
Enterprise mobility specialist
– Over 12 yrs R&D in mobile technology
•
Strong track record in Transport, Logistics, Field Service
•
Focus on developing eco systems
– Systems Integration
– Technology partners
– VAR
12/11/2012
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36. The Appear Value Proposition
• Future proof mobility platform
–
–
–
–
Cloud based
Enterprise focused
Social ready
Context aware
• Ready-made solutions
– Field Service
– Transportation
– Construction
• Development environment
– Cross-platform support
– Native support
12/11/2012
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37. Visit the Appear Store
• www.appearstore.com
12/11/2012
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38. Appear IQ 8
Mobility. Made simple.
Thank you