Apollo Professional Development webinar "Employee Engagement: Stop Measuring and Start Doing," presented in collaboration with CLO Magazine, January 19, 2016

1. Employee Engagement
Stop Measuring and Start Doing
© 2016 Apollo Education Group. All rights reserved.

2. Alicia Mandel
Chief Learning Officer and Vice President of
Learning and Organizational Development
Apollo Education Group
Moderator
2
Join the Conversation:
#ActivelyEngagedWithApollo
© 2016 Apollo Education Group. All rights reserved.

3. 
Improve engagement today
Sustain engagement over time
Foster employee skill-building and career development
Fuel an engagement-friendly learning culture
Target Takeaways
3
#ActivelyEngagedWithApollo
Tips to:
© 2016 Apollo Education Group. All rights reserved.

4. Kami Bond
Senior Vice President of People and Culture
Cielo®
Karen Basile
Senior Director, Talent
Tyco
Sue Stephenson
Vice President, Community Footprints
The Ritz-Carlton®
Panelists
4© 2016 Apollo Education Group. All rights reserved.

5. Stop Measuring, Start Doing
5© 2016 Apollo Education Group. All rights reserved.
@AliciaMandel

6. Source: Gallup, Status of the American Workplace, 2013.
Engagement Drives Business Outcomes
6
High-engagement teams outperform
low-engagement teams on key
business metrics
22%
higher
profitability
21%
higher
productivity
10%
higher
customer
ratings
37%
lower
absenteeism
25-65%
lower turnover
© 2016 Apollo Education Group. All rights reserved.

7. 2006
2005
2004
2003
2002
2001
2000
2015
2014
2013
2012
2011
2010
2009
18 56 26 2008 20 51 29
18 54 28
19 53 28
19 52 29
18 52 30
18.8 51.5 29.6
17.5 51 31
16.5 48 31.5
16 54 30
17 53 30
17 55 28
17 54 29
15 59 26
15 55 30
2007
actively disengaged not engaged engaged actively disengaged not engaged engaged
20 50 30
15 Years of Employee Engagement Metrics
Source: Gallup, 2015.
7
2000
2001
2002
2003
2004
2005
2006
2007
2008
2009
2010
2011
2012
2013
2014
2015
Actively disengaged Not engaged Engaged Actively disengaged Not engaged Engaged
© 2016 Apollo Education Group. All rights reserved.

8. Gallup Survey: Industry Standard
8
Measures levels of engagement through 12-question survey
Engaged Not engaged Actively disengaged
Involved and
committed, going
above the call of duty
Going through the
motions, “sleepwalking,”
not passionate
Disruptive,
undermining
organizational culture
© 2016 Apollo Education Group. All rights reserved.

9. Sources: Brookings Institution, 2014; Bersin by
Deloitte, Global Human Capital Trends, 2014.
Engagement is Critical in Millennial Workforce
of workforce will be made up of
Millennials by 2025
9
75% of employers say engagement &
retention are critical
78%
© 2016 Apollo Education Group. All rights reserved.

10. Be proactive and
future oriented
Listen first,
then act
+ +
What Do We DO About It?
Focus on the
drivers
10© 2016 Apollo Education Group. All rights reserved.

11. Change the Questions
1. How can I empower you to do your best every day?
2. How can I help you learn?
3. How can I encourage your development?
4. What can I do to make your opinions count?
5. How can I help make your job feel important?
11
Replace retrospective, yes/no questions with proactive, open-ended questions.
Sample Questions
© 2016 Apollo Education Group. All rights reserved.

12. Answer
Vote
Results
Employees answer anonymously, ensuring feedback is authentic.
Unlike a survey, they can answer as many times as they like. The more input, the better.
1
2
3
Tool for real-time employee input
© 2016 Apollo Education Group. All rights reserved. 12

13. Questions for Alicia
? Submit questions using Chat
13
#ActivelyEngagedWithApollo

14. Career Development
Kami Bond, Senior Vice
President of People and Culture
Cielo®
Learning
Karen Basile
Senior Director, Talent
Tyco
Skill Development
Sue Stephenson, Vice President
Community Footprints
The Ritz-Carlton®
Panelist Case Studies: Key Engagement Drivers
14

15. Skills-Based Volunteering Boosts Engagement
© 2016 Apollo Education Group. All rights reserved.
The Ritz-Carlton® Case Study
15
@SueOStephenson

16. Skills-based volunteering
16
Providing opportunities for employees to share their skills externally

17. • Engagement
• Retention
• Skill development
• Professional development
• Personal growth
Skills-Based Volunteering Drives…
© 2016 Apollo Education Group. All rights reserved. 17

18. Succeed Through Service 18
Mentoring program in 90 Ritz-Carlton hotels worldwide

19. 19
Serve With Purpose

20. 20
Serve With Purpose

21. 21
Serve With Purpose

22. Engage. Retain. Develop.
Millennials are engaged when given opportunities to make a difference
22

23. Aligning volunteer impact with the UN’s Sustainable Development Goals
23

24. Questions for Sue
? Submit questions using Chat
24
#ActivelyEngagedWithApollo

25. Enhancing Engagement Through Learning
Tyco Case Study
© 2016 Apollo Education Group. All rights reserved. 25

26. 6 Principles of High-Engagement Learning
1. Connect it to the business
2. Support the learners
3. Blend and Balance
4. Make it social
5. Personalize it
6. Make it fun

27. Tyco’s Growth & Innovation System
#1 Connect it to the
Business

28. Tyco University Strategy
Tyco University aligned to
4 key priorities
Sales Capability &
Excellence
Growth & Innovation
Leadership
Development
Change Leadership
#2 Support the
Learners

29. Learning Drives Engagement & Innovation
36 Innovation
Workshop
Leaders trained
globally
Design Thinker /
Innovation
Workshops
Innovator’s
Accelerator
online learning
course
Innovation
Overview 2-hour
workshop to enable
readiness
Experiential learning helps employees collaborate to innovate
#3 Blend and Balance

30. Accelerator Course Experience™
An innovative, award-winning approach:
making learning fun, engaging and effective.
Developed for Apollo Education Group by IDEO, a
leading international design and innovation firm.
Example: Innovator’s Accelerator™
Turnkey course created with 3 of the world’s foremost
experts on innovation.

31. #6 Make it Fun#5 Personalize It#4 Make it Social

32. Results at Tyco
 Course completion rate: 100%
 Duration of student engagement with content and
other participants: All 7 weeks
 Average Impact Score: 587
 Average Skills Tracker Score: >70% of maximum
 Net Promoter Score for Cohort: 80
2822242929

33. Questions for Karen
? Submit questions using Chat
33
#ActivelyEngagedWithApollo

34. Career Development in an Engagement Culture
© 2016 Apollo Education Group. All rights reserved. 34
Cielo® Case Study

35. © 2016 Apollo Education Group. All rights reserved. 35
When you have a great culture,
engaged employees invest
discretionary effort in innovation
and delight your customers.

36. 36WE BECOME YOU™
HITOP

37. 37WE BECOME YOU™

38. HighGround Employee Engagement Platform
38
People
Data

39. Employee expectations are changing
39
Performance
Reviews
Continuous
Feedback
Service
Awards
Real-time
Recognition
Annual
Surveys
Pulse
Surveys
Cascading
Goals
Agile
Goals
Complicated
Software
Consumer
Feel

40. 40WE BECOME YOU™

41. © 2016 Apollo Education Group. All rights reserved.
41
Start Doing!
 Invest in relevant employee development
 Provide training that helps employees be more impactful in
their jobs
 Boost employee capabilities, which boosts performance,
recognition and value
 Empower employees to be problem solvers

42. Questions for Kami
? Submit questions using Chat
42
#ActivelyEngagedWithApollo

43. 43
Training
Degrees
Courses
Innovative Learning &
Development
Capabilities
Global
Learning
Knowledge
Talent
Management
Expertise
Empowering Working Learners

44. Join the conversation: #ActivelyEngagedWithApollo
Visit Apollo.edu/APD
Thank you!
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Contact us at Apollo.edu/ContactAPD
Stay Connected
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Visit InnovatorsAccelerator.com

45. Thank you!
© 2016 Apollo Education Group. All rights reserved. 45
Thank You!