08 May07 The Role Of Bpm Within Large Enterprises &

The Role of BPM within Large Enterprises & Related Challenges ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],7th May 2008 Kenneth Mortimer

What is BPM? What are Telstra Expectations? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],7th May 2008 Kenneth Mortimer What is Telstra looking from the Manager Process Architects, and BPM overall?

The future of Business Processes within Large Organisations/1 ,[object Object],[object Object],[object Object],[object Object],[object Object],7th May 2008 Kenneth Mortimer Only enterprises in the financial services sector have reaped significant benefits from BPM

The future of Business Processes within Large Organisations/2 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],7th May 2008 Kenneth Mortimer Depending on process, system, & competition, states of the respective Telco's the situation is variable

The future of Business Processes within Large Organisations/3 ,[object Object],[object Object],[object Object],7th May 2008 Kenneth Mortimer BPM delivers significant productivity gains that sometimes is anathema to trade unions

The major challenges that will need to be faced in the next 5 years/1 ,[object Object],7th May 2008 Kenneth Mortimer ,[object Object],It is important to maintain knowledge of current process trends

The major challenges that will need to be faced in the next 5 years/2 ,[object Object],[object Object],[object Object],[object Object],[object Object],What major challenges exist, and if you have not been informed, what are believed to be the key challenges to Telstra? 7th May 2008 Kenneth Mortimer

The major challenges that will need to be faced in the next 5 years/3 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],7th May 2008 Kenneth Mortimer It is critical that processes align upwardly with business artefacts and downwardly with technology infrastructure

The major challenges that will need to be faced in the next 5 years/4 ,[object Object],[object Object],Governance Repository of Generic Building Blocks Customer Specific Business Processes Integrated Process, Accountabilities, Measures & Interface Agreements Customer Focused Design Method Position Descriptions. Performance Agreements, & SLAs Multiple Views of Customer Updates Used as a basis to create Industry Knowledge, Best Practice, Standards etc. 7th May 2008 Kenneth Mortimer It is critical that processes align upwardly with business artefacts and downwardly with technology infrastructure

The major challenges that will need to be faced in the next 5 years/5 ,[object Object],7th May 2008 Kenneth Mortimer Customer Value Focused Process Design Customer Values 1. What does the customer value? Outputs 2. Match outputs to customer values Processes 3. Define process to generate outputs Inputs 4. Identify inputs & their source Interface Agreements 7. Create IA for every task flow that passes across an agency level boundary Processes 6. Identify accountable Person and put performance measures on their performance agreement Performance Measures 5. Design performance measures to confirm outputs achieved

The major challenges that will need be faced in the next 5 years/4 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],7th May 2008 Kenneth Mortimer

The role of the Process Architects team in replacing Telstra’s Activation systems/5 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],7th May 2008 Kenneth Mortimer It is critical that processes align upwardly with business artefacts and downwardly with technology infrastructure

The value I would add personally in replacing Telstra’s Activation systems/1 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],7th May 2008 Kenneth Mortimer With 29 projects over 19 years, delivering Business Transformation, I will add value to the team, Business Transformation, and Telstra

The value I would add personally in replacing Telstra’s Activation systems/2 ,[object Object],[object Object],[object Object],[object Object],[object Object],7th May 2008 Kenneth Mortimer It is vital to align business, process, and technology

The value I would add personally in replacing Telstra’s Activation systems/3 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],7th May 2008 Kenneth Mortimer

The value I would add personally in replacing Telstra’s Activation systems/4 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],7th May 2008 Kenneth Mortimer Led “leading edge”, technology-related projects leading to performance improvement

The value I would add personally in replacing Telstra’s Activation systems/5 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],7th May 2008 Kenneth Mortimer We need to gain from you clear messages that we are on track, where we could improve and that our recommendations are sound

The value I would add personally in replacing Telstra’s Activation systems/6 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],7th May 2008 Kenneth Mortimer The value proposition must be compelling as it changes the way in which we view our business

The value I would add personally in replacing Telstra’s Activation systems/7 7th May 2008 Kenneth Mortimer This is a subset of a piece of work completed for Telecom Corp NZ aimed at reducing the time elapsed from strategy development to deployment; resulting in reduction from 36 to 20 months

Questions? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],7th May 2008 Kenneth Mortimer

08 May07 The Role Of Bpm Within Large Enterprises &

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