1. South East Colleges lean six sigma project
TIM EYTON JONES, PRINCIPAL, JOHN RUSKIN COLLEGE
DANNY RIDGEWAY, PRINCIPAL, BEXLEY COLLEGE
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2. Quality Improvement Using Lean
and Six Sigma Processes
Tim Eyton-Jones,
Principal John Ruskin College
Danny Ridgeway,
Principal Bexley College
3. Lean and Six Sigma Processes
• Focus on Customers
• Understand Detail of Individual Processes
• Manage and Improve Processes
• Remove Duplication
• Improve efficiency and effectiveness
4. Why?
• Improve Quality of Student Experience
• Learning through Partnership Work
• Opportunity to Review Practice
• Not Joint Procurement
• Not to Reduce Staffing Costs
6. ENROLMENT 1
• Texting Prospective Students
• Gatekeeper
• Targeted Initial Assessment
• Early Enrolments
7. ENROLMENT 2
• Enrolment Time Reduced 1.5 hours to 45
mins
• Improved Student Satisfaction
• Early Enrolments
• Increased Conversion Rate from 51% to
65%
8. Fee Collection
• Simplified Enrolment Forms
• Clearer Information re Payment Options
Results
• Increased Fee Collection
• Less Chasing Bad Debtors
9. Payroll
• Integrated Human Resources and Payroll Systems
• Reduced Manual Checking
• Reduced Errors
Results
• Increased Staff Satisfaction
• Better Controls on Staffing Budget
10. Student Services
• One Stop Shop
• Students Directed to Appropriate Staff
• Redesign Layout of Student Services
• Increased Email and QR Codes
Results
• More Effective use of Staff Time
• Bursary Applications Processed Earlier
• Improved Communication
• Reduced Printing Costs
11. Outcomes
• Some Benefits Would Have Happened Anyway
• Extra Work for Participants
• View Old Processes Differently
• Review other Processes
• Learnt from Others / other Colleges
• Improved Student Experiences
