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The Accounts Payable Function:
Does Yours Have a Solid Foundation?
Mary S. Schaeffer
Accounts Payable Now &
Tomorrow
Agenda
O Introduction
O The 25 questions
O Closing comments
(c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer 2
Introduction
(c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer 3
A Solid Foundation
O Basis for everything else
O Problems creep in elsewhere
O Inefficiencies
O Fraud and duplicate payments
O Regulatory issues
(c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer 4
The Accounts Payable
Foundation
OBasics
OStrong Internal Controls
OCurrent Best Practices
ORegulatory Issues
OEfficiency
(c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer 5
The Checklist
O List of 25 questions
focusing on the foundation
issues
OSeparate document for you
to use later
(c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer 6
The 25 Foundation
Questions
(c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer 7
Question #1: Does Your Staff
Understand the Basics?
ODocuments
OThree-way match
OHandling of both PO and
non-PO invoices
(c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer 8
Invoices: Types
(c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer 9
O PO invoices
O Non-PO
O Check request
O Expense
reimbursement
Invoice Types
PO
Non-Po
Question #2: Has there been adequate
training provided for the staff?
ONew hires
O Until they are comfortable
ONew procedures
OPolicy and procedures
manual
(c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer 10
Question #3: Has there been re-training
to brush up and make sure every one is
on the same page for existing processes?
O Standardization
O No creativity
O Rigid coding standards
O Duplicate invoices weeded out and not
paid
(c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer 11
Question #4: Has there been
training for any new processes
or changes you have made?
O Not just “here’s the new process”
O Make sure everyone understands
O Official start date – after training
O Expect a lot of changes in coming
months/years as technology makes
inroads
O Changing best practices(c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer 12
Question #5: Do you periodically sit &
watch the processors handle invoices to
make sure they are doing it correctly?
O The way others are doing it
O No shortcuts
O What’s in the manual
(c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer 13
Question #6: Have appropriate internal
controls been fully addressed within the
department?
O Weak controls = more opportunities for mistakes and
fraud
O Employees typically know where weaknesses are
O Sarbanes-Oxley
O Usually equate to best practices
O Not necessarily the fastest way
(c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer 14
Question #7: Do you have no more than
one person handling each leg of the P2P
process?
O Segregation of duties: appropriate
O Includes the purchasing leg
O Means collusion is necessary
O Makes internal fraud harder to commit
(c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer 15
Question #8: Does your segregation of
duties workflow include the necessary
provisions for backup when someone
is out of the office?
O Often over-looked
O Makes segregation of duties more difficult
O No sharing of passwords
O Bigger issue in coming years as AP
departments get smaller
(c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer 16
Question #9: Have you checked to
make sure old accesses to your system
were turned off in cases of promotions
or terminations?
O Often forgotten
O Run a report
O Make this part of standard procedures
O Terminations too!!!!
(c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer 17
Question #10: Does your staff
understand the importance of
not sharing passwords?
O Negates segregation of duties issues
O No audit trail
O A firing offense in some companies
(c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer 18
Question #11: Do you have a policy and
procedures manual for your accounts
payable function?
O Documents what’s done
O Key to a standardized process
O Can be used as a training manual
O Reference guide
O Critical for tasks not performed regularly
(c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer 19
Question #12: Does your policy and
procedures manual accurately reflect
the work being done in the department?
O Usefulness
O Effectiveness
O Can it be used for training
O Not just given to someone
O Can it be used as a reference guide
(c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer 20
Question #13: Is your policy and
procedures manual updated every
time a change is made to your process?
O If not, not as useful as it could be
O Questionable training/reference tool
O Doesn’t have to be printed
O Mainly a PDF
(c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer 21
Question #14: If there have been no
changes to your process in a year, do you
review the manual at least annually?
O Without realizing it, outdated
O Changes not reflected
O Five year old manual probably needs a
massive overhaul
O E-mailed invoices
O Cloud technology
O BYOD
(c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer 22
Question #15: From time to time, do
you evaluate (either formally or
informally) new information related to
the AP procedures to see if it would
enhance your operations?
O Vendors changing the way they do
business
O New processes
O Regulatory pressures
(c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer 23
Question #16: Do you periodically
evaluate (either formally or informally)
new information related to technology
affecting the AP function to see if it
would enhance your operations?
O Lots of technology enhancements
O Costs coming down
O Would invoice automation be within the
reach of your organization now?
(c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer 24
Question #17: When evaluating the
integration of a new practice, do you
analyze not only how it would affect your
AP operation, but also other depts.?
O Accounts payable not an island
O Part of a bigger enterprise
O Don’t want to create problems elsewhere
(c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer 25
Question #18: Does your process include
steps that will enable you to meet all
regulatory issues accurately and timely?
O May add time to the process
O Information Reporting
O TIN Matching
O Sales and Use Tax
O Accruing Use Tax
O Unclaimed Property
O Keeping careful track of escheatable items
(c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer 26
Question #19: Do you keep up-
to-date on all regulatory issues
affecting accounts payable?
O Frequent changes
O Especially 1099s
O Feds checking and more persistent
O New report on worker classification
(c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer 27
Question #20: Do you keep your eyes
open for new regulatory issues the AP
team needs to understand?
O Pharmaceutical companies
O Sunshine Act
O New issues
O OFAC
O FCPA
(c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer 28
Question #21: Do you continually look
for ways to make your accounts
payable process more efficient?
O Continued pressure
O Do more with less
O New regulatory compliances
O Process improvements
O Technology can help
(c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer 29
Question #22: Do you regularly ask
processors for process improvement
suggestions & evaluate them to see if
they are effective for the entire staff?
O Closest to the process
O Good suggestions
O Manager’s role: Make sure they don’t
create a problem elsewhere
(c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer 30
Question #23: Do you keep your eyes
open for new technology that might
help your organization’s AP process?
O Only get so far with process
improvements
O Critical to keep up with technology
O New advances every year
(c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer 31
Question #24: Do you know what
new technology your competitors
and peers are using?
O Hard to know where to start
O Piggy back on others’ successes
O Making the case to management
O Ask
O Chapter meetings
O Vendors
O LinkedIn
(c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer 32
Question #25: Do you attend vendor’s
webinars, watch online demos to learn
what features are available and might
enhance your own operations?
O Finding information easier than ever
O Visit websites
O Watch online videos
O Ask for an online demo
(c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer 33
Concluding Thoughts
(c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer 34
Conclusion
O Strong foundation is critical
O What you build today won’t last forever
O Periodic tweaks necessary
O And don’t forget technology
O It will play a huge role in the AP
department of the future
O For organizations of ALL sizes
(c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer 35
Question #26: Have you requested a
product demo from Anybill yet?
OWhat are you waiting for?
OCall 877 426 9245
OE-mail info@anybill.com
(c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer 36
Questions/Comments
Share your thoughts and insights with
Mary Schaeffer by writing her at
marys@ap-now.com
 Sign up for her free weekly ezine at
www.ap-now.com/ezinesignup.html
(c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer 37
About Mary Schaeffer
Editorial Director & Publisher
CRYSTALLUS, Inc. publisher Accounts Payable Now & Tomorrow
newsletter
• Creator of Institute of Financial Operations Accounts Payable
Innovation Certificate program
• Editor-at-Large CFO Publishing’s Learning Pro: AP Edition
• Nationally recognized accounts payable expert and consultant
• Frequent speaker at seminars, conferences and online events
• Regular contributor to the AICPA’s Corporate Finance Insider
• Writes a free weekly e-zine, e-AP News
• Author 17 business books including the just-published 101 Best
Practices for Accounts Payable
• M.B.A. Finance, NYU
• B.S. Math, York College
(c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer 38
39

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[Webinar] AP Function: Does Yours Have a Strong Foundation?

  • 1. The Accounts Payable Function: Does Yours Have a Solid Foundation? Mary S. Schaeffer Accounts Payable Now & Tomorrow
  • 2. Agenda O Introduction O The 25 questions O Closing comments (c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer 2
  • 3. Introduction (c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer 3
  • 4. A Solid Foundation O Basis for everything else O Problems creep in elsewhere O Inefficiencies O Fraud and duplicate payments O Regulatory issues (c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer 4
  • 5. The Accounts Payable Foundation OBasics OStrong Internal Controls OCurrent Best Practices ORegulatory Issues OEfficiency (c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer 5
  • 6. The Checklist O List of 25 questions focusing on the foundation issues OSeparate document for you to use later (c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer 6
  • 7. The 25 Foundation Questions (c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer 7
  • 8. Question #1: Does Your Staff Understand the Basics? ODocuments OThree-way match OHandling of both PO and non-PO invoices (c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer 8
  • 9. Invoices: Types (c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer 9 O PO invoices O Non-PO O Check request O Expense reimbursement Invoice Types PO Non-Po
  • 10. Question #2: Has there been adequate training provided for the staff? ONew hires O Until they are comfortable ONew procedures OPolicy and procedures manual (c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer 10
  • 11. Question #3: Has there been re-training to brush up and make sure every one is on the same page for existing processes? O Standardization O No creativity O Rigid coding standards O Duplicate invoices weeded out and not paid (c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer 11
  • 12. Question #4: Has there been training for any new processes or changes you have made? O Not just “here’s the new process” O Make sure everyone understands O Official start date – after training O Expect a lot of changes in coming months/years as technology makes inroads O Changing best practices(c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer 12
  • 13. Question #5: Do you periodically sit & watch the processors handle invoices to make sure they are doing it correctly? O The way others are doing it O No shortcuts O What’s in the manual (c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer 13
  • 14. Question #6: Have appropriate internal controls been fully addressed within the department? O Weak controls = more opportunities for mistakes and fraud O Employees typically know where weaknesses are O Sarbanes-Oxley O Usually equate to best practices O Not necessarily the fastest way (c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer 14
  • 15. Question #7: Do you have no more than one person handling each leg of the P2P process? O Segregation of duties: appropriate O Includes the purchasing leg O Means collusion is necessary O Makes internal fraud harder to commit (c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer 15
  • 16. Question #8: Does your segregation of duties workflow include the necessary provisions for backup when someone is out of the office? O Often over-looked O Makes segregation of duties more difficult O No sharing of passwords O Bigger issue in coming years as AP departments get smaller (c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer 16
  • 17. Question #9: Have you checked to make sure old accesses to your system were turned off in cases of promotions or terminations? O Often forgotten O Run a report O Make this part of standard procedures O Terminations too!!!! (c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer 17
  • 18. Question #10: Does your staff understand the importance of not sharing passwords? O Negates segregation of duties issues O No audit trail O A firing offense in some companies (c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer 18
  • 19. Question #11: Do you have a policy and procedures manual for your accounts payable function? O Documents what’s done O Key to a standardized process O Can be used as a training manual O Reference guide O Critical for tasks not performed regularly (c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer 19
  • 20. Question #12: Does your policy and procedures manual accurately reflect the work being done in the department? O Usefulness O Effectiveness O Can it be used for training O Not just given to someone O Can it be used as a reference guide (c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer 20
  • 21. Question #13: Is your policy and procedures manual updated every time a change is made to your process? O If not, not as useful as it could be O Questionable training/reference tool O Doesn’t have to be printed O Mainly a PDF (c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer 21
  • 22. Question #14: If there have been no changes to your process in a year, do you review the manual at least annually? O Without realizing it, outdated O Changes not reflected O Five year old manual probably needs a massive overhaul O E-mailed invoices O Cloud technology O BYOD (c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer 22
  • 23. Question #15: From time to time, do you evaluate (either formally or informally) new information related to the AP procedures to see if it would enhance your operations? O Vendors changing the way they do business O New processes O Regulatory pressures (c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer 23
  • 24. Question #16: Do you periodically evaluate (either formally or informally) new information related to technology affecting the AP function to see if it would enhance your operations? O Lots of technology enhancements O Costs coming down O Would invoice automation be within the reach of your organization now? (c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer 24
  • 25. Question #17: When evaluating the integration of a new practice, do you analyze not only how it would affect your AP operation, but also other depts.? O Accounts payable not an island O Part of a bigger enterprise O Don’t want to create problems elsewhere (c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer 25
  • 26. Question #18: Does your process include steps that will enable you to meet all regulatory issues accurately and timely? O May add time to the process O Information Reporting O TIN Matching O Sales and Use Tax O Accruing Use Tax O Unclaimed Property O Keeping careful track of escheatable items (c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer 26
  • 27. Question #19: Do you keep up- to-date on all regulatory issues affecting accounts payable? O Frequent changes O Especially 1099s O Feds checking and more persistent O New report on worker classification (c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer 27
  • 28. Question #20: Do you keep your eyes open for new regulatory issues the AP team needs to understand? O Pharmaceutical companies O Sunshine Act O New issues O OFAC O FCPA (c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer 28
  • 29. Question #21: Do you continually look for ways to make your accounts payable process more efficient? O Continued pressure O Do more with less O New regulatory compliances O Process improvements O Technology can help (c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer 29
  • 30. Question #22: Do you regularly ask processors for process improvement suggestions & evaluate them to see if they are effective for the entire staff? O Closest to the process O Good suggestions O Manager’s role: Make sure they don’t create a problem elsewhere (c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer 30
  • 31. Question #23: Do you keep your eyes open for new technology that might help your organization’s AP process? O Only get so far with process improvements O Critical to keep up with technology O New advances every year (c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer 31
  • 32. Question #24: Do you know what new technology your competitors and peers are using? O Hard to know where to start O Piggy back on others’ successes O Making the case to management O Ask O Chapter meetings O Vendors O LinkedIn (c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer 32
  • 33. Question #25: Do you attend vendor’s webinars, watch online demos to learn what features are available and might enhance your own operations? O Finding information easier than ever O Visit websites O Watch online videos O Ask for an online demo (c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer 33
  • 34. Concluding Thoughts (c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer 34
  • 35. Conclusion O Strong foundation is critical O What you build today won’t last forever O Periodic tweaks necessary O And don’t forget technology O It will play a huge role in the AP department of the future O For organizations of ALL sizes (c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer 35
  • 36. Question #26: Have you requested a product demo from Anybill yet? OWhat are you waiting for? OCall 877 426 9245 OE-mail info@anybill.com (c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer 36
  • 37. Questions/Comments Share your thoughts and insights with Mary Schaeffer by writing her at marys@ap-now.com  Sign up for her free weekly ezine at www.ap-now.com/ezinesignup.html (c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer 37
  • 38. About Mary Schaeffer Editorial Director & Publisher CRYSTALLUS, Inc. publisher Accounts Payable Now & Tomorrow newsletter • Creator of Institute of Financial Operations Accounts Payable Innovation Certificate program • Editor-at-Large CFO Publishing’s Learning Pro: AP Edition • Nationally recognized accounts payable expert and consultant • Frequent speaker at seminars, conferences and online events • Regular contributor to the AICPA’s Corporate Finance Insider • Writes a free weekly e-zine, e-AP News • Author 17 business books including the just-published 101 Best Practices for Accounts Payable • M.B.A. Finance, NYU • B.S. Math, York College (c) 2013 CRYSTALLUS, Inc. and Mary S. Schaeffer 38
  • 39. 39