2. Agenda
SpikesTogether
Case ‘Complaints Management’
SpikesTogether Workflow
SpikesTogether Process BI
SpikesTogether Dynamic Forms
SpikesTogether Context-Aware Alerts

3. SpikesTogether
Set of SharePoint Add-Ons
Focus on SharePoint ‘gaps’
Goal
Enhance SharePoint
solutions
Deliver fast
Targets
Power Users
Developers

4. Complaints Management
Registration of complaints
Efficient Complaint Handling
Several actors involved
Influence of external factors
Process Insight
Be Informed

5. Workflow
Lead. Do not follow.

7. Process Types
Process Type Prescriptive Supportive Emergent
Archetype Metro Line Orientation Run Car Drive
Process Drivers Optimization Collaboration Exploration
Automatization Agility Consensus
Optimization
Flexibility Low High Complete
Human Role Constraint Empowered Open
Resource Driver Participant
Process Definition At Design Design & Runtime Emergent

8. Prescriptive Process
Automatization
Service Orchestration
Employee Onboarding
Predefined flow &
decision points
Process In Control

9. Supportive Processes
Knowledge workers are the experts
Process supports knowledge workers
Knowledge workers can take initiative
Start additional activities
Change sequence
Take role as coordinator
React to events outside of the workflow
Always within the boundaries set by the process design

10. Empower Business Users
Draw your workflows
Avoid custom development
Use Microsoft Visio 2010 as graphical workflow designer
Draw
Configure
Publish
Design the task form UI Run
SpikesTogether Dynamic Forms
InfoPath

11. We speak your language

12. Process Insight
Process
Dashboard
Custom
Process reports,
Viewer dashboards,
…
Process
Insight

13. Deliver Fast

14. Demo
Complaints Management – Part I

15. Process BI
Improve your Processes

20. Dynamic Forms
Adapt your SharePoint Forms

21. Dynamic Forms

22. Dynamic Forms
Apply to any SharePoint List Form
Configure
Render Mode of Fields (display, edit, hidden)
Requirement of Fields
Link configuration to rules
Based on Metadata
Based on Group Membership
Open Workflow Tasks

23. Context-Aware Alerts
Alerts that Matter

24. Context-Aware Alerts
Extends the SharePoint alert functionality
In a completely transparent way
Additional functionality
Add metadata-based rules to filter alerts
Customize the alert mail templates
Use metadata fields in templates

25. Demo
Complaints Management – Part II