3. You’ll be required to lodge a complaint via letter, telephone or in
branch. In order for the right person to investigate your claim, you
must provide as much information about your policy as possible.
NatWest haven’t given any indication on how long it will take to
investigate your claim, but the industry standard of six to eight
weeks is probably applicable. Some cases can be very complex and
therefore their investigation times will be far lengthier.
If you’re unhappy with the outcome of your complaint, then contact
the Financial Ombudsman Service and they will independently
investigate your claim and issue you with a final word on the matter.
