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Anna Pollock
Anna Pollock
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2001 A Net Odyssey Launching Hospitality Enterprises into Cyberspace Anna Pollock DestiCorp Limited
2001 A Net Odyssey Or the next, next, big thing! Anna Pollock DestiCorp Limited
[object Object],[object Object],[object Object],[object Object],[object Object],Scope & Purpose
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Business Drivers
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Changing Concepts of Value
[object Object],[object Object],[object Object],[object Object],People Power
Cluetrain Manifesto ,[object Object],[object Object]
Cluetrain Manifesto ,[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Outsourcing & ASP’s
[object Object],[object Object],[object Object],[object Object],[object Object],Competition is Dead!?
Towards C-Commerce ,[object Object],Suppliers Customers SCM ERP CRM
Towards C-Commerce ,[object Object],ANCILLARY SERVICES CHANNEL PARTNERS SUPPLIERS CUSTOMERS
Towards C-Commerce ,[object Object],ANCILLARY SERVICES CHANNEL PARTNERS SUPPLIERS CUSTOMERS
The Future ,[object Object],[object Object],[object Object]
The Future ,[object Object],[object Object],[object Object]
The Future Consumers FRANCHISEES Catering Human Resource Sales & Marketing Manager Hotel Brand B2C site Corporate portal Third-party sites Third-party exchange PARTNERS Meeting Planners Corporate Buyers Tour Operators Agents CHAIN HQ Suppliers Hotel Business Web
True Paradigm Shift! ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Technology As Enabler ,[object Object],[object Object],[object Object],[object Object],[object Object]
Internet As Dial-tone ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Pervasive Computing ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Personal Computer ,[object Object],[object Object],Peter Cochrane Chief Technologist, BT
Cell Phone Handsets & Handheld Computers Overlap In Function Cellular Phone Handset Cell Phone with Email, Web Browser PDA with Wireless Data ?
Personal Computers and Pocket Computers ,[object Object],Bill Joy Sun Microsystems Ambient Intelligence
New Tools & Standards ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Evolution of E-Business complexity Time & investment Host Computing Network Computing Web Phase 1 Web Phase2 -transactions Web Phase 3 The Great Divide The Quantum Leap
Web Phase 1 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Web Phase 1 APPLICATIONS APPLICATIONS APPLICATIONS APPLICATIONS APPLICATIONS DATABASES LEGACY SYSTEMS HTML PAGES HTTP SERVER BROWSER INTERNET TCP/IP PC PC PC PC LAN or WAN CORPORATE NETWORK CLIENTS FIREWALL
Web Phase 1 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Web Phase 2 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Web Phase 2 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Web Phase 2 APPLICATIONS APPLICATIONS APPLICATIONS APPLICATIONS DATABASES LEGACY SYSTEMS APPLICATION SERVERS HTTP SERVER INTERNET PC PC PC PC LAN WAN VPN EAI WEB WAP CC iTV PAYMENT SECURITY INTEGRATION LOAD BALANCING CONTENT MANAGEMENT CRM CLIENTS FIREWALL
ROI of Selected E-commerce Initiatives ELECTRONIC CATALOGUE TRANSACTION PROCESSING LEGACY INTEGRATION SUPPLY CHAIN MANAGEMENT DATA WAREHOUSING E-MAIL GROUPWARE SOURCE: McKENNA GROUP 8.7% 8.27% 5.19% 1.99% 1.72% 1.22%
Web Phase 2 ,[object Object],[object Object],[object Object],[object Object]
Web Phase 3 ,[object Object],[object Object],[object Object],[object Object],[object Object]
Web Phase 3 STOREHOUSE DIRECTORY ,[object Object],[object Object],[object Object],PERSONALISED SITES WEB WAP iTV BUSINESS DRIVERS WEB SERVICES WEB FACTORY WEB SERVICES INTERNAL WEB SERVICES WEB SERVICES WEB SERVICES WEB SERVICES WEB SERVICES
Web Phase 3: Radical! ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Consumers FRANCHISEES Catering Human Resource Sales & Marketing Manager Hotel Brand B2C site Corporate portal Third-party sites Third-party exchange PARTNERS Meeting Planners Corporate Buyers Tour Operators Agents CHAIN HQ Suppliers Hotel Business Web
Where Are We Now? % active implementation Time & investment Host Computing Network Computing Web Phase 1 Web Phase 2- transactions E-services 60% 80% 50% 5% >0.5% The Opportunity Gap
Implications ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Dest i Corp Limited ,[object Object],[object Object],[object Object]

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New 2001 Net Odyssey

  • 1. 2001 A Net Odyssey Launching Hospitality Enterprises into Cyberspace Anna Pollock DestiCorp Limited
  • 2. 2001 A Net Odyssey Or the next, next, big thing! Anna Pollock DestiCorp Limited
  • 3.
  • 4.
  • 5.
  • 6.
  • 7.
  • 8.
  • 9.
  • 10.
  • 11.
  • 12.
  • 13.
  • 14.
  • 15.
  • 16. The Future Consumers FRANCHISEES Catering Human Resource Sales & Marketing Manager Hotel Brand B2C site Corporate portal Third-party sites Third-party exchange PARTNERS Meeting Planners Corporate Buyers Tour Operators Agents CHAIN HQ Suppliers Hotel Business Web
  • 17.
  • 18.
  • 19.
  • 20.
  • 21.
  • 22. Cell Phone Handsets & Handheld Computers Overlap In Function Cellular Phone Handset Cell Phone with Email, Web Browser PDA with Wireless Data ?
  • 23.
  • 24.
  • 25. The Evolution of E-Business complexity Time & investment Host Computing Network Computing Web Phase 1 Web Phase2 -transactions Web Phase 3 The Great Divide The Quantum Leap
  • 26.
  • 27. Web Phase 1 APPLICATIONS APPLICATIONS APPLICATIONS APPLICATIONS APPLICATIONS DATABASES LEGACY SYSTEMS HTML PAGES HTTP SERVER BROWSER INTERNET TCP/IP PC PC PC PC LAN or WAN CORPORATE NETWORK CLIENTS FIREWALL
  • 28.
  • 29.
  • 30.
  • 31. Web Phase 2 APPLICATIONS APPLICATIONS APPLICATIONS APPLICATIONS DATABASES LEGACY SYSTEMS APPLICATION SERVERS HTTP SERVER INTERNET PC PC PC PC LAN WAN VPN EAI WEB WAP CC iTV PAYMENT SECURITY INTEGRATION LOAD BALANCING CONTENT MANAGEMENT CRM CLIENTS FIREWALL
  • 32. ROI of Selected E-commerce Initiatives ELECTRONIC CATALOGUE TRANSACTION PROCESSING LEGACY INTEGRATION SUPPLY CHAIN MANAGEMENT DATA WAREHOUSING E-MAIL GROUPWARE SOURCE: McKENNA GROUP 8.7% 8.27% 5.19% 1.99% 1.72% 1.22%
  • 33.
  • 34.
  • 35.
  • 36.
  • 37. Consumers FRANCHISEES Catering Human Resource Sales & Marketing Manager Hotel Brand B2C site Corporate portal Third-party sites Third-party exchange PARTNERS Meeting Planners Corporate Buyers Tour Operators Agents CHAIN HQ Suppliers Hotel Business Web
  • 38. Where Are We Now? % active implementation Time & investment Host Computing Network Computing Web Phase 1 Web Phase 2- transactions E-services 60% 80% 50% 5% >0.5% The Opportunity Gap
  • 39.
  • 40.