1. Ankit Saxena
Phone: +91 9999148516, E-mail: ankitsaxena1986@gmail.com
Residence: D 153, Sector – 12, Vijay Nagar, Ghaziabad, U P - 201009
OBJECTIVE:
Seeking a challenging position in a dynamic organization, that utilizes my analytical skills and
learning abilities, providing opportunities to exhibit and enhance my skills.
PROFILE SUMMARY:
• A competent professional with 7 years & 11 months of experience in Customer Service,
Business Development, Team Management, Quality management, Vendor creation &
management and Liaising & Coordination.
• Currently working with FARO Business Technologies I PVT LTD as Service and Production
Engineer.
• Experience in Process control, Data Management, Operational management, Inventory and
Resource Management, Vendor and Customer relationship.
• An effective team leader & player with good planning, people management and inter-
departmental coordinating skill sets.
EDUCATIONAL QUALIFICATIONS:
• Post Graduate Diploma in Management in Operations from IMT-Centre for Distance
Learning's, Ghaziabad with First Class (68%) in June, 2014.
• Bachelor of Technology in Electronics and Instrumentation from Academy of Business &
Engineering Studies (Ghaziabad), Uttar Pradesh Technical University (Uttar Pradesh) with First
Class (71 %) in June, 2008.
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2. WORK EXPERIENCE:
1. Organisation : FARO Business Technologies India Pvt. Ltd.
Designation : Service & Production Engineer
Duration : September 2011 to date
Job Profile:
• Servicing & assembling of portable type CMMs (Coordinate Measuring Machines) and 3D
imaging devices used in high-precision 3D measurement, imaging and comparison of parts
and compound structures within production and quality assurance processes.
• Manage and increase the effectiveness and efficiency of Customer Support, warranty
agreements, customer satisfaction measurement, Spares availability and Inventories Ensure
Implementation of various service processes and guidelines maintaining/regulating (average
turnaround time per case) TAT.
• Regular quality checks and audits for all service tools and calibration set up, implementing
corrective actions in accordance of process. Preparing reports for head office, Recording and
maintaining calibration information and data, monitor progress of new projects.
• Leading and coordinating with different teams of Site Engineers, Application Engineers and
Account Managers. Providing solutions for various operational issues (hardware or software)
and system failures through e-mail or remote online support.
• Coordinate and liaison with other Departments and teams as and when required.
2. Employer : m k teknology 1 pvt Ltd.
Designation : Customer Support Engineer
Duration : September 2010 to August 2011
Job Profile:
• Installation & Commissioning of analytical instrument like Liquid Particle Counters, Air
Particle Counters, Air Samplers used for monitoring the cleanliness level of controlled
environment. Extensively used in semiconductor manufacturing, biotechnology,
pharmaceuticals, aerospace and other fields that very sensitive to environmental
contamination.
• Calibration & servicing of liquid particle counters, air particle counters, online sensors,
microbial air samplers along with preventive maintenance, breakdown maintenance.
Performing trainings along with Installation qualifications & operational qualifications of
instruments at customer’s site.
• Conducting training sessions & workshops for existing & prospective users on clean room
monitoring techniques, particle counting and microbial analysis as per ISO / EUGMP
guidelines.
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3. • Revenue generation through follow ups for AMC’s, Spares, Upgrades, etc.
3. Employer : Rockwin Flowmeters India Pvt. Ltd.
Designation : Marketing & Service Engineer
Duration : July 2008 to August 2010
Job Profile:
• Experience in Installation, Servicing and marketing of Turbine type Flowmeters and related
equipment’s for Oil & Gas, Chemicals, Pharmaceuticals, Power, Steel & other major
industries.
• Programming & Testing of various electronics units associated with different Flow meters like
Custody Transfer Turbine Flowmeter, Insertion Turbine Flowmeter, Fuel Gas Turbine
Flowmeter and Paddle type Flowmeter.
• Member of Engineering Department during designing of various pressure reduction & flow
reduction systems.
• Meeting and following up with existing and prospective customers for new requirements, lead
generations, pending orders, coordinating with third party inspectors for Inspections before
dispatch of final products.
• Active member of team responsible for timely execution of all the orders i.e. from time of
receipt of the purchase order till the delivery of the materials from works (preparing Order
Acceptance, follow up for raw materials, product availability, payments, scheduling date of
dispatch, etc.)
TRAININGS UNDERTAKEN:
• Three weeks training in Singapore conducted by FARO SINGAPORE PTE LTD in
January, 2015 on working aspects, component level troubleshooting, compensation &
calibration of LASER tracking systems, used for high accuracy & large volume
measurements.
• One month training in Singapore conducted by FARO SINGAPORE PTE LTD in
October, 2011 on working aspects, assembling, component level troubleshooting, and
compensation, calibration of portable type CMMs. Used for inspecting components and
assemblies, documenting large volume spaces or structures in 3D.
• Two weeks training in Bengaluru conducted by PAMAS GmbH in November 2010 on
working and operations, component level troubleshooting, calibration procedures of Liquid
Particle Counters used in determining cleanliness level of different fluids.
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4. INDUSTRIAL PROJECTS:
Project Title Client Name Role/Industry Duration
Laser Tracker
Service/Calibration
Set-up
FARO India, New Delhi Team Member/
CMM Industry
April 2013
Gage Service/
Calibration Set-up
FARO India, New Delhi Team
Member/CMM
Industry
January 2012
Online Air Particle
Counters Set-up
Lupin Limited, Pithampur,
M.P.
Team Lead/
Pharmaceuticals
February 2011
Automated Air
Particle counter
Set-up
CIPLA Limited,
Pithampur, M.P.
Team Member/
Pharmaceuticals
December 2010
ACTIVITIES:
• Participated & organized various techno-cultural events at organization, College &
school level.
• Won prizes in sports viz. volleyball, football & Kho-Kho at college level.
PERSONAL DETAILS:
Date of Birth : 15 January, 1986
Marital Status : Married
Language : Hindi, English
Hobbies : Gardening, Bowling, Volleyball, Badminton.
I hereby declare that the above written particulars are true to my knowledge and belief.
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