Group 17 consumer protection

CONSUMER PROTECTION LEGAL ASPECT OF BUSINESS GROUP 17 SECTION B Anjani(2010PGP044) | Dhara(FPM) | Dipayan(FPM) Kuldeep(2010PGP164) | Pratap(2010PGP259) | Riaz(2010PGP305)

Why Protect Consumer ?? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

“ It is not the consumer who is the king, but it is the large corporation who is the king in the economy. Whatever happens is not because the consumers want it that way, but simply because large powerful corporations prefer it that way” - John Kenneth Galbraith Noted diplomat and economist

Laws Protecting Consumer Interest ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Consumer Protection Act,1986 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Consumer Protection Act,1986 Rights Recognized under the act ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Important Features of the act ,[object Object],[object Object],[object Object],[object Object],[object Object],To be protected against the marketing of goods hazardous to life and property To be assured, wherever possible, access to variety of goods at competitive prices To be educated about the rights of consumers To be heard and to be assured that the consumer interests would receive due consideration at appropriate forums To be informed about quality, quantity, potency, standard and price, purity of goods To seek redressal against unfair trade practices or unscrupulous exploitation of consumers

Definitions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Definitions ,[object Object],[object Object],[object Object],[object Object],[object Object]

Consumer Disputes Redressal Agencies 3-tier judicial system of dealing with consumer grievances

Consumer Disputes Redressal Agencies District Forums Can entertain complaints where the claim does not exceed Rupees Twenty Lakhs

Consumer Disputes Redressal Agencies District Forums ,[object Object],[object Object],[object Object],[object Object]

Consumer Disputes Redressal Agencies State Commission Can entertain complaints where the claim exceeds Rupees Twenty Lakhs but not Rupees One Crore. Jurisdiction Power; Can entertain complaints where the claim does not exceed Rupees Twenty Lakhs. A complaint shall be initiated at the district forum within the local limits of whose jurisdiction: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],The cause of the action rises wholly or partially

Consumer Disputes Redressal Agencies National Commission Can entertain complaints where the claim exceeds Rupees One Crore. Jurisdiction Power; Can entertain complaints where the claim does not exceed Rupees Twenty Lakhs. A complaint shall be initiated at the district forum within the local limits of whose jurisdiction: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],The cause of the action rises wholly or partially

Procedure ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Appellate Jurisdiction ,[object Object],[object Object],[object Object],[object Object],Supreme Court National Commission State Commission District Commission

Reliefs ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Penalties ,[object Object],[object Object],[object Object],[object Object]

Consumer Protection Councils ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Consumer Protection Councils ,[object Object],[object Object],[object Object],[object Object]

Alternative Remedy for Defective Products

Three Stages of Complaint Handling Stage1: On receipt of the complaint, there is an automatic acknowledgement with a serial number assigned to the complaint and forwarded to the opposite party within 24 to 72 hours with the request to resolve the complaint within 15 days, under intimation to the complainant Stage2: A reminder is issued after 15 days

Three Stages of Complaint Handling Stage3: After expiry of two weeks from the second stage a strongly worded further reminder is sent , mentioning that the name of the opposite party would be included in a ‘shame List’ maintained at the CORE Centre website(www.core.nic.in) A routine follow up at in between stages as may be required. In case the complainant does not get any response, despite all the efforts taken be CORE, he is advised to pursue the matter before the consumer forum

Case Laws Case1: Indian Medical association Vs. V.P. Shantha and others Case2: Two Year Jail for a car dealer Case3: DTC Ticket Checkers fined for roughing old Man Case4: Airlines Held Guilty Case5: Medical Negligence Case6: False claims about fuel consumption by Bajaj Auto Case7: LPG cylinder Blast

CASE-1 INDIAN MEDICAL ASSOCIATION Vs. V.P. SHANTHA AND OTHERS

CASE-2 TWO-YEAR JAIL FOR CAR DEALER

Case 3 – DTC Ticket Inspectors fined ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Case 4- Airlines held guilty ,[object Object],[object Object],[object Object],[object Object]

Case 5- Medical Negligence ,[object Object],[object Object],[object Object],[object Object]

Case 6- False claims by Bajaj Auto ,[object Object],[object Object],[object Object],[object Object],[object Object]

Case 7- LPG Cylinder Blast ,[object Object],[object Object],[object Object],[object Object],[object Object]

Conclusion ,[object Object],[object Object]

Group 17 consumer protection

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