The Services Bureau remotely monitors over 7,000 critical equipment pieces for customers across Asia Pacific, delivering high operational efficiency and cost reductions. It employs advanced monitoring tools and processes to optimize customer infrastructure performance. Some key services include 24/7 monitoring, remote assessments, performance analytics, and operational reports. The Bureau helps customers identify optimization opportunities, avoid downtime incidents, and inform maintenance needs through remote asset monitoring and data analysis.

1. The new age of IoT-driven critical environment
operational efficiency
Confidential Property of Schneider Electric
Services Bureau > Bangalore, India

2. Schneider Electric 2- Division - Name – Date
IoT
Digitization, Smart Services and IoT are entering the age where objects, equipments, sensors and
meters will communicate with other objects and people over a global data network on a 24X7 basis. It
is not “the future”.
It is happening now.
Schneider Electric is one of the pioneers in offering IoT based solutions to its customers. The journey
started with the opening of “Services Bureau” in 2013, a 24X7X365 operations center to remotely
monitor and manage critical equipments from all over Asia Pacific.
Today, Services Bureau remotely monitors and manages more than
7000 critical equipments and delivers world class operational efficiencies
coupled with significant reduction in operational expenses.

3. To deliver world-class operational efficiency and legendary
reliability in critical environments
Our Mission
Expertise Technology Data-Science
The Services Bureau employs cutting-edge skills, tools, processes and services to
ensure that your critical infrastructure ecosystem achieves optimal performance.
Employing
Services Bureau

4. Offers
24X7 monitoring
4000 devices
Assessment Services Back End
– “Remote Assessments”
WRMS Operations
Remote AssessRMS Operations
Performance Analytics
•Customer specific analytics and reporting
•Remote SXW for DC Operations
•Remote CMMS & DCIM Operations
2
31
4
24X7 monitoring
350 devices
2017
Q2 2015 Q4 2015Q3 2015 Q1 2016 Q2 2016 Q3 2016
Engagement Model
Tableau deployment
Q4 2016
ISO certification completed
IVAN Beta release IT ASSET Monitoring POC

5. MONITORING & OPERATIONAL
Alarms
Equipment Downtime
Threshold Breaches
Trends
Efficiency Related
Utilization Related
Performance – Actual
Vs Planned
Reports
Data Collection and
Cleansing
Load profiling
Humidity Profiling
Temperature Profiling
Cost Benefit Analysis
Remote Assessment
Benchmarking
Capacity Planning /
Wastage
Availability / Risk
Assessment
Continuous
Improvement Program
Energy Management
Delivery
Component Failures
Performance Trends
over 3/6/12 months
Data Center Maturity
Model
TBA
CFO Integration

6. Network & Sensor
Communication Errors
Critical
Events
Maintenance Mode
Outbound Voice
Calls*
UPS Critical and Major Alarms
UPS Type – 8
Variables – 60+
Alarms – 60+
PAC Critical and Major Alarms
PAC Type – 6
50+ Variables
60+ Alarms
Total Events
53,189
95,59872,641
16,22795,023804,730
1112
4000 Devices
200 Customers
Dashboard
*Data collected between June 2014 to July 2015. Rest between Jan 2014 to July 2015

7. Contract Highlights
-Real time data collected at every 1 minute interval
-Customer was sold solution for € XX K with Capex upfront cost XX
and Annual Opex cost XX.
-The contract was signed for a period of 1 year
Customer Benefit
Delayed Investment of €18K
How Battery Monitoring can help
Customer to save Investment ?
Customer issue
-Spend on Battery Replacement was increasing.
-Decision of replacement of batteries was driven by vendor
recommendation and thumb rule of ageing
-Customer wanted to change the vendor driven approach to
scientific approach backed by data and analysis.
Solution provided:
Customer had 564 Battery Blocks across 11 UPS. Out of which
38 battery blocks have been identified as weak based on
various Algorithms.
Key Highlights:
-The battery blocks are more than 4 years old
- UPS1 – String 1 was dismantled (permanently removed) and
good batteries from UPS1 String1 were distributed to replace
weak / bad battery blocks in UPS1-String 2, UPS2 and UPS3.
-There have been no battery alarms since replacement
How do I Optimize ?
Key Features of the proposed solution:
1. 24*7 Remote Monitoring with monthly reporting
2. Battery Block Level Monitoring
3. Used Wireless / GPRS based system to capture data from site to Cloud
4. Pitched Safety and Uptime to customer
Customer: EY is one among world’s largest Audit
firms commonly known as Big4.
Services Bureau is monitoring 7 Schneider and
4 Socomec UPS with Battery Block Level
monitoring for 3 sites in Bangalore, India

8. How we delivered ?
Real time UPS Load% data collected every 1 minute to understand
the load trend over the past 1 year (understand any spikes in load)
Interacting with customer stakeholder and Schneider FSE to
understand how to save power along with maintaining redundancy
Keeping a close watch using remote monitoring during
and after implementation.
How UPS Aggregation can help
to reduce operational cost ?
Customer issue
Customer strongly felt that they have high stranded inventory of
critical assets
-Customer Mgmnt felt that their Operations cost is very high
-Customer didn’t had an integrated approach towards Operations
Efficiency evaluation
Solution
SB identified the opportunity of aggregation of UPS
maintaining N+1 redundancy and saving power.
Value
Saved Investment: € 8K / year in operational cost + Battery
cost
How it was achieved:
SB understood the current power distribution and indicated an
alternate along with alternately using the power sources for a
month so the batteries life is enhanced
How do I Optimize ?
Benefit
Customer was able to view and Operate their inventory from an
Integrated Solution
Customer: Genpact is a multinational business process
outsourcing and information technology services company with
65,000 employees in 25 countries and revenue of $ 2.28 billion
(2014).
Services Bureau is monitoring close to 300 assets (150
Schneider and 150 non-Schneider) which include UPS, Cooling
Units and Energy Meters across India.

9. How do we help customer in
Optimizing Facility Operations?
Customer Requirements
SAP would like a company to monitor all their critical assets
across APJ and alert customer/FSE in case of any Alarms.
Customer also wants periodic performance reports along with
optimization opportunities.
How do I Optimize ?
Services Bureau Team (SB):
Rishi Jain – Data Scientist
Ranith Sanjeevan – Operations, Floor Manager
Gopakumar Sasidharan – Solution Architect
Saptarshi Saha – Services Bureau Head
Pierre Ecuyer – DCLS Bus. Dev. (EMEAS)
Customer: SAP is a German multinational
software corporation that makes enterprise
software to manage business operations and
customer relations. The company has over
293,500 customers in 190 countries with
revenue of €17.56 billion (2014).
Services Bureau is monitoring Singapore facility
having 67 assets across 4 floors. 8 more
countries are being migrated to Services
Bureau.
Solution
SB utilized the existing Data Center Expert (DCE) installed in
Singapore DC to connect to devices across APJ region.
Schneider RMS platform is used for monitoring. On quarterly
basis, Schneider FSE takes DCE backup on site and provides
backup to SB for reporting. SB restores the backup and
analyzes the data to provide performance reports and
optimization opportunities.
Value for Customer
24*7 Alerts, FSE Scheduling, Quarterly Performance reports
along with Optimization opportunities.
How we delivered ?
Various Schneider tools are used to provide Optimization
strategies. Data Analysis and Optimization is performed by using
best in class tools by analysts and discussed with various experts
before providing recommendations to customer.

10. How Remote Monitoring saved
Major incident and Downtime?
Customer issue
HDFC would like to monitor the bank branches as there have
been fire incidents and load drop cases at HDFC branch.
Along with load drop, customer is cautious of saving power
provided to UPS rooms.
How do I Optimize ?
Services Bureau Team:
Rishi Jain – Data Scientist
Hampanna Virupaxappa– Operations, Floor Manager
Gopakumar Sasidharan – Solution Architect
Saptarshi Saha – Services Bureau Head
Pierre Ecuyer – DCLS Bus. Dev. (EMEAS)
Customer: HDFC Bank Limited is an Indian
banking and financial services company. It is
fifth largest bank in India as measured by
assets and largest private sector bank in
India by market capitalization (Feb 2014)
with revenue of US $ 6.5 billion (2013).
Services Bureau is monitoring 3 UPS of
different branches in Bangalore and
Chennai, India along with temperature.
Incident Description and Resolution Provided
SB remote monitoring team observed UPS battery room
temperature crossing 35 and 40 degrees. This was notified to
customer (security guard) over multiple phone calls >10 (at
midnight) to take preventive action
SB Solution Features
SB has different level of Alarm Escalations (Level 1, 2 and 3)
which are triggered on breach of different threshold levels to
trigger Minor, Major and Critical alarms.
Value
Saved Downtime and a Major Incident

11. How Temperature Monitoring can
help avoiding downtime ?
Customer Expectations :
Customer is exclusively looking for an integrated solution which will :
•Monitor temperature 24X 7 for all the rooms
•Alert by SMS & Email Notifications for temp Violations
•Voice call notification for critical level threshold breaches
• Integrated customer Web and Mobile portal to access all
data and trends
• Periodic monthly reports analyzing temperature profile
Solution
SB designed a customized wireless
temperature monitoring system
Which effectively addressed all
Customer requirement.
How it was achieved:
Cold aisle and Hot Aisle real time temperature are monitored
using wireless sensor which transmitted temperature value to a
centralized access point . Three level temperature Alarms and
Escalation matrix were defined depending upon Sensor
Temperature Behavior to capture any Increase in temperature
due to PAC failure or sudden heat rise.
How do I Optimize ?
Customer: Nokia is a Finnish multinational communications,
phone manufacturing and information technology company. In
2014, Nokia employed 61,656 people across 120 countries, did
business in more than 150 countries and reported annual
revenues of around €12.73 billion.
Benefits
Server downtime was prevented by identifying and taking
appropriate action as per escalation matrix at 3:00 a.m. in the
morning. Server was very hot and was switched off to prevent a
disaster.
Customer issue
Nokia has labs which have faced Cooling Units failure leading to
business disruption due to server automatically switching off
once room temperature crosses 35 deg C.
Secondly, the room temperature increases in case there is
suddenly very high load on any server creating hotspots.

12. THANK YOU.
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