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Enabling ‘great’ staff engagement to
drive improved business performance
Hosted by Andy Davies (People First) and
Robert Burdwell, PhD (Burcamp Advisory
Group)
14 February 2019
Today’s agenda
• The challenges
• Staff engagement
• Stats
• Enablement
• The prize
• People First
• Questions
Agenda
The Challenges
Key points
• Business performance
• Silo working
• Low staff engagement
• I don’t want to be a number
• Poor customer experience
Engagement & Culture
Organisations that are the best in engaging their
employees achieve earnings-per-share growth that is
more than four times that of their competitors.
Compared with business units in the bottom quartile,
those in the top quartile of engagement realize
substantially better customer engagement, higher
productivity, better retention, fewer accidents, and 21%
higher profitability. Engaged workers also report
better health outcomes.
2018
https://news.gallup.com/poll/241649/employee-
engagement-rise.aspx
Why
engagement
matters
Engagement & Culture
In the first iteration of the Gallup Employee
Engagement Report, Gallup found that disengaged
employees cost the country [North America]
somewhere between $450 and $550 billion each year.
Why
engagement
matters
2017
https://www.theemployeeapp.com/gallup-2017-
employee-engagement-report-results-nothing-
changed/
Engagement & Culture
Worldwide staff
engagement averages
What it can feel
like
The same boat, but different engagement.
Some drive it, BUT
Some jump off it.
Engagement & Culture
Worldwide staff
engagement averages
Symptoms
• Low accountability
• Lack of collaboration
• Higher than normal absence
• High staff turn-over
• 5pm exodus
• Customer satisfaction issues
The same boat, but different engagement.
Some drive it, BUT
Some jump off it.
Engagement & Culture
Worldwide staff
engagement averages
Business Impacts
• Resistance/slow to change
• Higher costs/lower profit
• Lower growth
• Lower CSAT & customer spend
• Lack of new ideas & innovation
• Business performance issues
The same boat, but different engagement.
Some drive it, BUT
Some jump off it.
What drives great
engagement?
Great engagement, what can it
deliver?
Examples of organisations who introduced socially themed staff
engagement tools and practices:
The Value of enabling staff engagement
People First is radically different to anything else in the global HCM space
today. . .
People First is the most naturally, people-centred global HR solution that
supports you and your teams to drive engagement, nurture your talent,
increase retention & productivity.
Enabling the workplace of the future…today!
What is People First?
3 tips for engagement in the
workplace
1. Provide a single platform where people can
freely collaborate.
2. Leaders need to lead the social engagement and
give people a reason to use the platform.
3. Assess your processes to maximize use of the
platform where people can consume your
content.
Questions?
www.people-first.com
Contacts
Robert Burdwell, PhD
Burcamp Advisory Group
rburdwell@burcamp.com
+1 (210) 816 7070 ext. 101
Andy Davies
People First
Andy.davies@people-first.com
+44 7854 937 328
Gallup - https://news.gallup.com/poll/241649/employee-engagement-rise.aspx
Gallup - https://www.gallup.com/workplace/238085/state-american-workplace-
report-2017.aspx
Engagement is the key to transforming your business as a #CEO - are you
ready?
- https://www.linkedin.com/pulse/engagement-key-transforming-your-business-
ceo-you-ready-andy-davies/
References

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Employee engagement webinar

  • 1. Enabling ‘great’ staff engagement to drive improved business performance Hosted by Andy Davies (People First) and Robert Burdwell, PhD (Burcamp Advisory Group) 14 February 2019
  • 2. Today’s agenda • The challenges • Staff engagement • Stats • Enablement • The prize • People First • Questions Agenda
  • 3. The Challenges Key points • Business performance • Silo working • Low staff engagement • I don’t want to be a number • Poor customer experience
  • 4. Engagement & Culture Organisations that are the best in engaging their employees achieve earnings-per-share growth that is more than four times that of their competitors. Compared with business units in the bottom quartile, those in the top quartile of engagement realize substantially better customer engagement, higher productivity, better retention, fewer accidents, and 21% higher profitability. Engaged workers also report better health outcomes. 2018 https://news.gallup.com/poll/241649/employee- engagement-rise.aspx Why engagement matters
  • 5. Engagement & Culture In the first iteration of the Gallup Employee Engagement Report, Gallup found that disengaged employees cost the country [North America] somewhere between $450 and $550 billion each year. Why engagement matters 2017 https://www.theemployeeapp.com/gallup-2017- employee-engagement-report-results-nothing- changed/
  • 6. Engagement & Culture Worldwide staff engagement averages What it can feel like The same boat, but different engagement. Some drive it, BUT Some jump off it.
  • 7. Engagement & Culture Worldwide staff engagement averages Symptoms • Low accountability • Lack of collaboration • Higher than normal absence • High staff turn-over • 5pm exodus • Customer satisfaction issues The same boat, but different engagement. Some drive it, BUT Some jump off it.
  • 8. Engagement & Culture Worldwide staff engagement averages Business Impacts • Resistance/slow to change • Higher costs/lower profit • Lower growth • Lower CSAT & customer spend • Lack of new ideas & innovation • Business performance issues The same boat, but different engagement. Some drive it, BUT Some jump off it.
  • 10. Great engagement, what can it deliver?
  • 11. Examples of organisations who introduced socially themed staff engagement tools and practices: The Value of enabling staff engagement
  • 12. People First is radically different to anything else in the global HCM space today. . . People First is the most naturally, people-centred global HR solution that supports you and your teams to drive engagement, nurture your talent, increase retention & productivity. Enabling the workplace of the future…today! What is People First?
  • 13.
  • 14. 3 tips for engagement in the workplace 1. Provide a single platform where people can freely collaborate. 2. Leaders need to lead the social engagement and give people a reason to use the platform. 3. Assess your processes to maximize use of the platform where people can consume your content.
  • 16. www.people-first.com Contacts Robert Burdwell, PhD Burcamp Advisory Group rburdwell@burcamp.com +1 (210) 816 7070 ext. 101 Andy Davies People First Andy.davies@people-first.com +44 7854 937 328
  • 17. Gallup - https://news.gallup.com/poll/241649/employee-engagement-rise.aspx Gallup - https://www.gallup.com/workplace/238085/state-american-workplace- report-2017.aspx Engagement is the key to transforming your business as a #CEO - are you ready? - https://www.linkedin.com/pulse/engagement-key-transforming-your-business- ceo-you-ready-andy-davies/ References

Notas do Editor

  1. It’s good for shareholders It’s good for organisations It’s good for employees and It’s good for society
  2. It’s good for shareholders It’s good for organisations It’s good for employees and It’s good for society
  3. The affects of the disengaged are vast
  4. It can feel like a very difficult journey. In 2018 - 34% of people are engaged, 53% are coasting and 13% are actively disengaged.
  5. It can feel like a very difficult journey
  6. It can feel like a very difficult journey
  7. There are common themes from all surveys
  8. There are common themes from all surveys