Presentation delivered by Jacqui Taylor at Making Social Part of Your DNA, a conference held during Social Media Week 2012 in London.
For more information visit http://www.socialmediadna.co.uk
5. Harvest Raw data across the social networks Customer / Transactional /Operational Campaign / Product Restructure and blend Image: Michal Marcol /FreeDigitalPhotos.net
9. Listening Establish social profile Research product / service Define measurement profile Transfer of resources to social Image: zirconicusso /FreeDigitalPhotos.net
10. Monitoring Develop social experience Rapid customer response Change what you measure Competitor analysis Image: digitalart / FreeDigitalPhotos.net
11. Blended customer insight Profiled customer life cycle R & D with Influencers Campaign / Launch ROI tracking Engagement Image: jscreationzs / FreeDigitalPhotos.net
12. The Future? Digital by Default Create ecosystems Share social insight and data Develop new business models
13. What If? “ Information is the new Oil” Peter Hinssen Entrepreneur in Residence McKinsey Image: jscreationzs /FreeDigitalPhotos.net