Scheduling is an international customer experience company established in 2001 that provides mystery shopping and other services to businesses. It has over 450,000 shoppers in its panel across 35+ countries. Scheduling offers cost-effective outsourcing of operational processes like recruiting, project management, and reporting. Their experience with over 450 projects annually and 500,000+ annual evaluations allows them to quickly set up ad hoc projects around the world.

1. BORN IN UKRAINE IN 2001
BECAME GLOBAL IN 2011
YOUR GLOBAL COST EFFECTIVE
CUSTOMER EXPERIENCE & MYSTERY
SHOPPING PROVIDER

2. SHEDULING™ SOLUTIONS AND ADDED VALUE SERVICES
CAN’T CONTROL YOUR BUSINESS?
SCHEDULING™ WILL HELP YOU
• Classical Mystery shopping
• POS Audits
• Motivational programs
DEVELOPED NEW PRODUCT OR APP?
SCHEDULING™ WILL PROVIDE MASS TEST AND
LAUNCH
• Mass testing Android and IOS apps
• User experience
• Reporting and feedback
• First product recommendation check
• Price monitoring
• Promoters check
• Merchandising
NEED TO CHECK RETAIL PROCESSES AND
SALES?
SCHEDULING™ WILL CHECK FOR YOU
• NPS and benchmarks insights
• Big data analytics
• Patterns and behavior analytics
DON’T KNOW YOUR BENCHMARK AND
ADVANTAGES?
SCHEDULING™ WILL MANAGE THIS FOR YOU

3. OUR
STORY
Scheduling is a part of 4SERVICE group –
International customer experience company (est.
2001)
Every minute our
Mystery shopper makes
service evaluation
– 4Service Company
operational hub was
established in Kiev. The
first Mystery Shopping
provider in CIS.
2001
Member of Mystery
Shopping Providers
association MSPA
Europe
2005 2006-2009
Opening new
offices in Russia
& Kazakhstan
2010
35,000 shoppers,
100 projects,
300,000
evaluations per
year
2011
New brand 4Service
Scheduling (b2b Field
partner for Mystery
Shopping providers in
Europe and beyond).
2012-
2016
1,000,000 visits
done, 450,000
shoppers in
panel, 11 offices
opened.
2017
Scheduling grew
350%, covered 35+
countries and stayed
the most cost-effective
company in the World
market
SOME OF INTERESTING FACTS ABOUT US:
We grew 100 times over the last 10 years
We have 450+ projects running all over the World
More than 1000 employees work in our company across the World
Scheduling has current projects in 35+ countries
Our company makes more than 500,000+ service evaluations per year

4. WHAT SHEDULING™ CAN OFFER
1 2 3
FORGET ABOUT ALL YOUR
OPERATIONAL PROCESSES
You can outsource all your operation
cycle or any part of it (recruiting
people, control, QA check,
reporting).
WE CAN SET-UP AD HOC
PROJECTS WITH ANY SAMPLE
VOLUMES AND COUNTRIES
ACROSS EUROPE
You’re under time pressure and need
fast project set-up?
We can launch almost any ad hoc
project in 2 working days
COST REDUCTION FOR YOUR
BUSINESS
Using our scale, panel & experience
you will not only forget about hard
processes, but also reduce your
direct expenses by 30-75%

5. SOME NUMBERS OR HOW WE CAN PROVE OUR RELIABILITY?
450+
projects running
all over the World
Own panel of 450,000+
Mystery Shoppers,
Auditors and IT-
product Testers
Our company makes
more than 500,000+
service evaluations
per year
300+ Famous
Global brands
work with us
98% of companies
prolong their contracts
with us on a yearly
basis
More than 1000+
employees and 16
years of experience
Scheduling has
current projects in 35+
countries
MSPA member for
more than 10
years. Awarded
Elite status 2 years
in a row, 2016-2017
450+ 450,000+ 500,000+ 300+
1035+1000+98%

6. WHY SHEDULING™ IS BETTER THAN COMPETITORS?
GLOBAL COVERAGE AND
EXPERIENCE. ONE PARTNER
We don’t just promise – we do cover all
Europe and deal with 450+ complicated
projects annually
HARD WORKING
24/7
Because of our mentality we are
work-o-holics and can deliver results in
tight timeframes
COST REDUCTION FOR
YOUR BUSINESS
We have unique model and the most cost-
effective fieldwork company in the World.
Using our resources you can reduce your
cost up by 75% depending on the project
scale
QUALITY
AND FLEXIBILITY
We built the best operational processes and
our flexibility helps us to deal with
complicated projects such as: mystery
shopping, POS-audits, testing new products
in IT, massive costumer experience research
and others

7. FOR CLIENTS
Tegetthoffstrasse 7, Vienna 1010, Austria
Sales
Local: +421 919 282 177
Open: Mon-Fri: 09.00-19.00
info@scheduling-europe.com
FOR MYSTERY SHOPPERS
Local (EN): +442036951100
Local (FR): +33975181089
Local (DE): +498007241726
Open: Mon-Fri: 09.00-19.00
For any questions:
Support_Scheduling@4service-group.com
https://www.facebook.com/4ServiceGroup/
https://twitter.com/SchedulingWide
https://plus.google.com/117396162855548152694
https://www.linkedin.com/company-beta/2227999/
https://www.facebook.com/4ServiceGroup/
https://www.instagram.com/scheduling_worldwide/
https://uk.pinterest.com/schedulinge/
http://blog.scheduling-europe.com/
CONTACTS