Shadow IT - the commissioning and sourcing of core IT products and services by departments other than IT - has been used across organisations for some time, but it is only now that IT decision makers are beginning to fully appreciate the extent of it. It is a way of working that is increasingly becoming the norm for business departments, who are independently deploying solutions with increasing frequency, despite the risks that may be involved. IT departments must now adapt if they want to retain some element of control over the way technology is utilised within their organisations. We surveyed 200 business decision makers in organisations with more than 1,000 employees, in both the UK and the US.

1. Shadow IT
BDM Data Summary
22nd July 2014
Intelligent Market Research

2. Is “shadow IT” happening? Where is “shadow IT” happening?
For those business decision-makers whose departments engage in “shadow IT”, the most
commonly sourced/commissioned products and services are application software (52%) and
servers (47%). Close to two fifths also source or commission IT security software/hardware
(39%) and application development (38%) (page 7).
Of those respondents in departments where “shadow IT” is happening, 99% have been doing
this for six months or more, with around two thirds (67%) doing so for more than two years
(page 5). Around seven in ten (71%) of these respondents also expect their involvement with
“shadow IT” to increase in the next two years, with only 4% expecting this to slightly decrease
(page 7).
Around a third (32%) of respondents whose departments are not currently engaging in
“shadow IT” report that other departments in their organisation are doing so. For those
where it is also not happening in other departments in their organisation, over one in ten
(13%) expect “shadow IT” to happen in their organisation in the near future (page 12).
For respondents whose own departments are not currently participating in “shadow IT” but
have other departments in their organisation who are, or who expect “shadow IT” to happen
in their organisation in the near future, around six in ten (59%) might adopt “shadow IT” in
their department in the next two years, and a quarter (25%) say this will happen (page 13).
Almost two in five surveyed business decision-makers from departments engaging in
“shadow IT” report that the main people driving this in their department is the head of the
department (38%) or other senior members of staff (38%) (page 10). Over half (55%) of
respondents from organisations where “shadow IT” is occurring also report that the majority
of other departments in their organisation are engaging in “shadow IT” (page 11).
Client services and relationship management (34%) and operations (34%) are the two
departments where respondents in organisations engaging in “shadow IT” report that it is
most commonly happening (page 15).
Client services and relationship management (41%) and operations (34%) are also the
departments most expected to engage in “shadow IT” by those respondents in departments
where it is not happening right now but is (or is likely to) in the organisation (page 21).
Although client services and operations are the departments where “shadow IT” is most likely
to be happening, respondents in organisations where some departments, including their
own, are engaging in “shadow IT” report that business direction and strategy (36%) and
finance (27%) are the departments where “shadow IT” is most prevalent (page 18).
Shadow IT
BDM Data Summary
02 | Vanson Bourne - Shadow IT - BDM Data Summary

3. Why is “shadow IT” happening?
Around six in ten surveyed business decision-makers agree that “shadow IT” can free up the
IT department’s time (61%) and allow business departments to be more productive (57%)
and efficient (57%). Fewer than four in ten (36%) agree that organisations should restrict
“shadow IT” and only 34% agree that “shadow IT” poses a risk to the organisation’s IT security
(page 24).
Almost six in ten (57%) respondents in departments where “shadow IT” is already occurring
report that one of the main reasons that their department chooses to commission and
source IT products and services outside of the IT department is because it is quicker, and
48% say that they are more likely to be able to get the products and services they actually
need and want. Around two in five feel that “shadow IT” is easier (41%) and feel that they
understand their own IT needs better than the IT department does (41%) (page 6).
Mirroring this, around two thirds (63%) of respondents whose departments do not currently
engage in “shadow IT”, but expect to in the next two years, say that one of the main reasons
that they would commission and source core IT products and services outside the IT
department is because it would be quicker. Furthermore, over half feel that they would be
able to get the products and services they actually want (56%) and that they have a better
understanding of their individual IT needs than the IT department (52%) (page 14).
Shadow IT
BDM Data Summary
03 | Vanson Bourne - Shadow IT - BDM Data Summary

4. Shadow IT
BDM Data Summary
Contents
5 How long has your department been commissioning and sourcing core IT products/services
outside the IT department?
6 What are the main reasons behind why your department has commissioned and sourced core IT
products and services outside of the IT department?
7-8 Which of the following core IT products/services have you commissioned and sourced
outside of the IT department?
9 In the next two years, how do you expect the amount of core IT products you
commission and source outside of the IT department to change?
10 Who is most driving "shadow IT" in your department?
11 How many other departments in your organisation do you believe commissions and sources
core IT products/services without the IT department?
12 You have said that only the IT department is commissioning and sourcing core IT
products/services for your department at present. Is "shadow IT" occurring in other departments
in your organisation?
13 In your opinion, will "shadow IT" happen in your department in the next two years?
14 What would be the main reasons behind why your department would commission and source
core IT products and services outside of the IT department?
15-17 To your knowledge, in which other departments in your organisation is "shadow IT" happening?
18-20 In which business department is "shadow IT" most prevalent?
21-23 In which departments in your organisation do you imagine "shadow IT" is/would be most likely
to happen?
04 | Vanson Bourne - Shadow IT - BDM Data Summary
24 To what extent do you agree with the following statements? Combination grid showing
those responses rated '4' and '5 - strongly agree' i.e. agree
25 To what extent do you agree with the following statements? "Shadow IT" poses a significant risk
to the organisation's IT security
26 To what extent do you agree with the following statements? "Shadow IT" means departments
can work more efficiently
27 To what extent do you agree with the following statements? "Shadow IT" could free up the IT
department's time
28 To what extent do you agree with the following statements? Organisations should restrict
"shadow IT"
29 To what extent do you agree with the following statements? "Shadow IT" allows departments to
be more productive
Demographics
30 How many employees does your organisation have in the UK/US?
31 Within which sector is your organisation?
32-34 In which one of these functional areas are you primarily employed within your organisation?
35 Does your department commission and source core IT products/services, outside of the IT
department (e.g. devices for employees, hardware, software etc.)?

5. How long has your department been commissioning and sourcing core IT products/services
outside the IT department?
Total UK US
Base: respondents whose departments have been commissioning/sourcing IT
products/services outside of the IT department (page 35)
Two years or more 67% 60% 72%
Between six months and two years 32% 38% 28%
Less than six months 1% 2% 0%
Base 111 53 58
Base: Base: respondents whose departments have been commissioning/sourcing
IT products/services outside of the IT department (page 35)
Two years or more 67% 64% 70%
Between six months and two years 32% 36% 28%
Less than six months 1% 0% 2%
Base 111 61 50
05 | Vanson Bourne - Shadow IT - BDM Data Summary
1001-3000
employees
More than 3000
Total employees
Base: Base: respondents whose departments have been commissioning/sourcing
IT products/services outside of the IT department (page 35)
Total Manufacturing Retail, distribution
Financial
services
and transport
Other commercial
sector
Two years or more 67% 73% 50% 71% 73%
Between six months and two years 32% 27% 50% 26% 27%
Less than six months 1% 0% 0% 3% 0%
Base 111 22 28 31 30

6. What are the main reasons behind why your department has commissioned and sourced core IT products and services outside of the
IT department?
06 | Vanson Bourne - Shadow IT - BDM Data Summary
Total UK US
Base: respondents whose departments have been commissioning/sourcing IT
products/services outside of the IT department (page 35)
It is quicker 57% 57% 57%
We are more likely to get the products/services we need/want 48% 55% 41%
It is easier 41% 40% 43%
We understand our own IT needs better than the IT department 41% 45% 36%
It is cheaper 36% 30% 41%
It gives us greater ownership over the IT we use in the department 27% 23% 31%
We have technology experts in the team, therefore we do not need the IT department for all IT products/services 16% 17% 16%
Other (please specify) 0% 0% 0%
Base 111 53 58
Total
1001-3000
employees
Base: respondents whose departments have been commissioning/sourcing IT
products/services outside of the IT department (page 35)
More than 3000
employees
It is quicker 57% 56% 58%
We are more likely to get the products/services we need/want 48% 49% 46%
It is easier 41% 41% 42%
We understand our own IT needs better than the IT department 41% 43% 38%
It is cheaper 36% 30% 44%
It gives us greater ownership over the IT we use in the department 27% 34% 18%
We have technology experts in the team, therefore we do not need the IT department for all IT products/services 16% 16% 16%
Other (please specify) 0% 0% 0%
Base 111 61 50
Total
Financial
services
Base: respondents whose departments have been commissioning/sourcing IT
products/services outside of the IT department (page 35)
Retail, distribution
and transport
Other commercial
sector
Manufacturing
It is quicker 57% 55% 68% 58% 47%
We are more likely to get the products/services we need/want 48% 50% 43% 48% 50%
It is easier 41% 45% 43% 29% 50%
We understand our own IT needs better than the IT department 41% 32% 46% 39% 43%
It is cheaper 36% 41% 46% 26% 33%
It gives us greater ownership over the IT we use in the department 27% 14% 25% 32% 33%
We have technology experts in the team, therefore we do not need the IT department for all IT products/services 16% 5% 14% 16% 27%
Other (please specify) 0% 0% 0% 0% 0%
Base 111 22 28 31 30

7. Which of the following core IT products/services have you commissioned and sourced outside of the IT department?
07 | Vanson Bourne - Shadow IT - BDM Data Summary
Total UK US
Base: respondents whose departments have been commissioning/sourcing IT
products/services outside of the IT department (page 35)
Application software (on-premise or cloud-based) 52% 55% 50%
Servers 47% 36% 57%
Devices for employees to use for work purposes (BYOD) 41% 40% 41%
IT security software/hardware 39% 40% 38%
Application development 38% 42% 34%
Other infrastructure hardware 32% 36% 28%
Other software (on-premise or cloud-based) 32% 30% 33%
Other XaaS cloud-based services 21% 23% 19%
Communications services of any kind 16% 17% 16%
Other (please specify) 0% 0% 0%
Base 111 53 58
Total
1001-3000
employees
Base: respondents whose departments have been commissioning/sourcing IT
products/services outside of the IT department (page 35)
More than 3000
employees
Application software (on-premise or cloud-based) 52% 52% 52%
Servers 47% 49% 44%
Devices for employees to use for work purposes (BYOD) 41% 46% 34%
IT security software/hardware 39% 38% 40%
Application development 38% 44% 30%
Other infrastructure hardware 32% 31% 32%
Other software (on-premise or cloud-based) 32% 31% 32%
Other XaaS cloud-based services 21% 21% 20%
Communications services of any kind 16% 13% 20%
Other (please specify) 0% 0% 0%
Base 111 61 50

8. Which of the following core IT products/services have you commissioned and sourced outside of the IT department? Ctd.
08 | Vanson Bourne - Shadow IT - BDM Data Summary
Financial
services
Total Manufacturing
Base: respondents whose departments have been commissioning/sourcing IT
products/services outside of the IT department (page 35)
Retail, distribution
and transport
Other commercial
sector
Application software (on-premise or cloud-based) 52% 64% 54% 52% 43%
Servers 47% 50% 50% 42% 47%
Devices for employees to use for work purposes (BYOD) 41% 27% 43% 45% 43%
IT security software/hardware 39% 27% 50% 29% 47%
Application development 38% 9% 39% 48% 47%
Other infrastructure hardware 32% 36% 36% 19% 37%
Other software (on-premise or cloud-based) 32% 32% 46% 16% 33%
Other XaaS cloud-based services 21% 9% 21% 16% 33%
Communications services of any kind 16% 9% 4% 26% 23%
Other (please specify) 0% 0% 0% 0% 0%
Base 111 22 28 31 30

9. In the next two years, how do you expect the amount of core IT products you commission and source outside of the IT department
to change?
09 | Vanson Bourne - Shadow IT - BDM Data Summary
Total US
Base: respondents whose departments have been commissioning/sourcing IT
products/services outside of the IT department (page 35)
UK
We expect the amount to significantly increase 23% 13% 31%
We expect the amount to slightly increase 49% 42% 55%
We expect the amount we commission and source to remain the same 22% 34% 10%
We expect the amount to slightly decrease 4% 6% 2%
We expect the amount to significantly decrease 0% 0% 0%
Not sure 4% 6% 2%
Base 111 53 58
Total
Base: respondents whose departments have been commissioning/sourcing IT
products/services outside of the IT department (page 35)
1001-3000
employees
More than 3000
employees
We expect the amount to significantly increase 23% 23% 22%
We expect the amount to slightly increase 49% 54% 42%
We expect the amount we commission and source to remain the same 22% 16% 28%
We expect the amount to slightly decrease 4% 7% 0%
We expect the amount to significantly decrease 0% 0% 0%
Not sure 4% 0% 8%
Base 111 61 50
Financial
services
Total Manufacturing
Base: respondents whose departments have been commissioning/sourcing IT
products/services outside of the IT department (page 35)
Retail, distribution
and transport
Other commercial
sector
We expect the amount to significantly increase 23% 18% 18% 26% 27%
We expect the amount to slightly increase 49% 45% 54% 45% 50%
We expect the amount we commission and source to remain the same 22% 32% 29% 16% 13%
We expect the amount to slightly decrease 4% 5% 0% 6% 3%
We expect the amount to significantly decrease 0% 0% 0% 0% 0%
Not sure 4% 0% 0% 6% 7%
Base 111 22 28 31 30

10. Who is most driving "shadow IT" in your department?
10 | Vanson Bourne - Shadow IT - BDM Data Summary
Total US
Base: respondents whose departments have been commissioning/sourcing IT
products/services outside of the IT department (page 35)
UK
The head of the department 38% 38% 38%
Senior member(s) of staff 38% 36% 40%
A dedicated technology person in the department 18% 19% 17%
Staff in the department 5% 4% 5%
Member of staff that are on a technology workgroup 2% 4% 0%
Other (please specify) 0% 0% 0%
Base 111 53 58
Total
Base: respondents whose departments have been commissioning/sourcing IT
products/services outside of the IT department (page 35)
1001-3000
employees
More than 3000
employees
The head of the department 38% 39% 36%
Senior member(s) of staff 38% 38% 38%
A dedicated technology person in the department 18% 18% 18%
Staff in the department 5% 2% 8%
Member of staff that are on a technology workgroup 2% 3% 0%
Other (please specify) 0% 0% 0%
Base 111 61 50
Financial
services
Total Manufacturing
Base: respondents whose departments have been commissioning/sourcing IT
products/services outside of the IT department (page 35)
Retail, distribution
and transport
Other commercial
sector
The head of the department 38% 23% 36% 48% 40%
Senior member(s) of staff 38% 68% 32% 26% 33%
A dedicated technology person in the department 18% 5% 25% 19% 20%
Staff in the department 5% 0% 4% 6% 7%
Member of staff that are on a technology workgroup 2% 5% 4% 0% 0%
Other (please specify) 0% 0% 0% 0% 0%
Base 111 22 28 31 30

11. How many other departments in your organisation do you believe commissions and sources core IT products/services without the
IT department?
11 | Vanson Bourne - Shadow IT - BDM Data Summary
Total US
Base: respondents whose departments have been commissioning/sourcing IT
products/services outside of the IT department (page 35)
UK
Very few 16% 21% 12%
Less than half 27% 26% 28%
The majority 38% 30% 45%
Nearly all 7% 8% 7%
All departments 10% 11% 9%
Don't know 2% 4% 0%
Base 111 53 58
Total
Base: respondents whose departments have been commissioning/sourcing IT
products/services outside of the IT department (page 35)
1001-3000
employees
More than 3000
employees
Very few 16% 18% 14%
Less than half 27% 31% 22%
The majority 38% 33% 44%
Nearly all 7% 7% 8%
All departments 10% 11% 8%
Don't know 2% 0% 4%
Base 111 61 50
Financial
services
Total Manufacturing
Base: respondents whose departments have been commissioning/sourcing IT
products/services outside of the IT department (page 35)
Retail, distribution
and transport
Other commercial
sector
Very few 16% 14% 14% 19% 17%
Less than half 27% 27% 36% 29% 17%
The majority 38% 45% 39% 26% 43%
Nearly all 7% 9% 4% 6% 10%
All departments 10% 5% 7% 13% 13%
Don't know 2% 0% 0% 6% 0%
Base 111 22 28 31 30

12. You have said that only the IT department is commissioning and sourcing core IT products/services for your department at present. Is
"shadow IT" occurring in other departments in your organisation?
12 | Vanson Bourne - Shadow IT - BDM Data Summary
Total US
Base: respondents whose departments have not been commissioning/sourcing
IT products/services outside of the IT department (page 35)
UK
Yes, in the majority of departments 4% 0% 9%
Yes, but in less than half of departments 11% 11% 12%
Yes, but in very few departments 17% 19% 15%
No, but I expect it will happen in the near future 13% 16% 9%
No, and I do not expect it to happen any time soon 32% 35% 29%
Don't know 23% 19% 26%
Base 71 37 34
Total
Base: respondents whose departments have not been commissioning/sourcing
IT products/services outside of the IT department (page 35)
1001-3000
employees
More than 3000
employees
Yes, in the majority of departments 4% 10% 0%
Yes, but in less than half of departments 11% 10% 12%
Yes, but in very few departments 17% 24% 12%
No, but I expect it will happen in the near future 13% 14% 12%
No, and I do not expect it to happen any time soon 32% 31% 33%
Don't know 23% 10% 31%
Base 71 29 42
Financial
services
Total Manufacturing
Base: respondents whose departments have not been commissioning/sourcing
IT products/services outside of the IT department (page 35)
Retail, distribution
and transport
Other commercial
sector
Yes, in the majority of departments 4% 13% 0% 0% 0%
Yes, but in less than half of departments 11% 8% 12% 6% 21%
Yes, but in very few departments 17% 13% 18% 19% 21%
No, but I expect it will happen in the near future 13% 8% 12% 19% 14%
No, and I do not expect it to happen any time soon 32% 29% 53% 25% 21%
Don't know 23% 29% 6% 31% 21%
Base 71 24 17 16 14

13. In your opinion, will "shadow IT" happen in your department in the next two years?
Base: respondents whose own departments are not engaging in "shadow IT" but
have other departments in their organisation that are, or expect "shadow IT" to
happen in the near future (page 12)
Total UK US
Yes 25% 12% 40%
Maybe 59% 71% 47%
No 16% 18% 13%
Base 32 17 15
Base: respondents whose own departments are not engaging in "shadow IT" but
have other departments in their organisation that are, or expect "shadow IT" to
happen in the near future (page 12)
Yes 25% 29% 20%
Maybe 59% 53% 67%
No 16% 18% 13%
Base 32 17 15
13 | Vanson Bourne - Shadow IT - BDM Data Summary
1001-3000
employees
More than 3000
Total employees
Base: respondents whose own departments are not engaging in "shadow IT" but
have other departments in their organisation that are, or expect "shadow IT" to
happen in the near future (page 12)
Total Manufacturing Retail, distribution
Financial
services
and transport
Other commercial
sector
Yes 25% 60% 14% 0% 13%
Maybe 59% 30% 57% 86% 75%
No 16% 10% 29% 14% 13%
Base 32 10 7 7 8

14. What would be the main reasons behind why your department would commission and source core IT products and services outside of
the IT department?
14 | Vanson Bourne - Shadow IT - BDM Data Summary
Total UK US
Base: respondents who think "shadow IT" will happen in their department in the
next two years (page 13)
It would be quicker 63% 64% 62%
We would be more likely to get the products/services we need/want 56% 36% 77%
We understand our own IT needs better than the IT department 52% 43% 62%
It would be easier 41% 21% 62%
It would be cheaper 37% 29% 46%
It would give us greater ownership over the IT we use in the department 33% 36% 31%
We have technology experts in the team, therefore we do not need the IT department for all IT products/services 15% 7% 23%
Other (please specify) 0% 0% 0%
Base 27 14 13
Total
1001-3000
employees
Base: respondents who think "shadow IT" will happen in their department in the
next two years (page 13)
More than 3000
employees
It would be quicker 63% 64% 62%
We would be more likely to get the products/services we need/want 56% 64% 46%
We understand our own IT needs better than the IT department 52% 57% 46%
It would be easier 41% 43% 38%
It would be cheaper 37% 21% 54%
It would give us greater ownership over the IT we use in the department 33% 36% 31%
We have technology experts in the team, therefore we do not need the IT department for all IT products/services 15% 21% 8%
Other (please specify) 0% 0% 0%
Base 27 14 13
Total
Financial
services
Base: respondents who think "shadow IT" will happen in their department in the
next two years (page 13)
Retail, distribution
and transport
Other commercial
sector
Manufacturing
It would be quicker 63% 67% 60% 50% 71%
We would be more likely to get the products/services we need/want 56% 67% 60% 33% 57%
We understand our own IT needs better than the IT department 52% 56% 80% 33% 43%
It would be easier 41% 67% 40% 17% 29%
It would be cheaper 37% 33% 60% 50% 14%
It would give us greater ownership over the IT we use in the department 33% 33% 20% 17% 57%
We have technology experts in the team, therefore we do not need the IT department for all IT products/services 15% 33% 20% 0% 0%
Other (please specify) 0% 0% 0% 0% 0%
Base 27 9 5 6 7

15. To your knowledge, in which other departments in your organisation is "shadow IT" happening?
15 | Vanson Bourne - Shadow IT - BDM Data Summary
Total UK US
Base: respondents in organisations where some departments, including their own,
are engaging in "shadow IT", but not all departments (page 11)
Client services/relationship management 34% 36% 32%
Operations 34% 24% 42%
HR/training 29% 33% 25%
Marketing 29% 20% 36%
Engineering 28% 29% 26%
Logistics/supply chain/transport/fleet 27% 27% 26%
Business direction and strategy 26% 24% 26%
Facilities/property 26% 22% 28%
Sales 24% 27% 23%
Finance 22% 22% 23%
Quality control 22% 13% 30%
Design/R&D 18% 16% 21%
Purchasing/procurement 15% 11% 19%
Health and safety 13% 13% 13%
Legal 13% 11% 15%
Risk/fraud/compliance/governance 13% 13% 13%
Production/manufacturing 11% 16% 8%
Property 8% 2% 13%
Trading/merchandising/retail shop floor 7% 7% 8%
*Other department not listed here (please specify) 2% 4% 0%
Base 98 45 53

16. To your knowledge, in which other departments in your organisation is "shadow IT" happening? Ctd
16 | Vanson Bourne - Shadow IT - BDM Data Summary
Total
1001-3000
employees
Base: respondents in organisations where some departments, including their own,
are engaging in "shadow IT", but not all departments (page 11)
More than 3000
employees
Client services/relationship management 34% 26% 43%
Operations 34% 35% 32%
HR/training 29% 24% 34%
Marketing 29% 26% 32%
Engineering 28% 24% 32%
Logistics/supply chain/transport/fleet 27% 30% 23%
Business direction and strategy 26% 22% 30%
Facilities/property 26% 22% 30%
Sales 24% 15% 36%
Finance 22% 24% 20%
Quality control 22% 20% 25%
Design/R&D 18% 13% 25%
Purchasing/procurement 15% 17% 14%
Health and safety 13% 9% 18%
Legal 13% 11% 16%
Risk/fraud/compliance/governance 13% 11% 16%
Production/manufacturing 11% 6% 18%
Property 8% 7% 9%
Trading/merchandising/retail shop floor 7% 7% 7%
Other department not listed here (please specify) 2% 2% 2%
Base 98 54 44

17. To your knowledge, in which other departments in your organisation is "shadow IT" happening? Ctd
17 | Vanson Bourne - Shadow IT - BDM Data Summary
Total
Financial
services
Base: respondents in organisations where some departments, including their own,
are engaging in "shadow IT", but not all departments (page 11)
Retail, distribution
and transport
Other commercial
sector
Manufacturing
Client services/relationship management 34% 29% 46% 20% 38%
Operations 34% 29% 42% 32% 31%
HR/training 29% 19% 27% 28% 38%
Marketing 29% 24% 38% 32% 19%
Engineering 28% 29% 38% 12% 31%
Logistics/supply chain/transport/fleet 27% 19% 19% 36% 31%
Business direction and strategy 26% 29% 23% 16% 35%
Facilities/property 26% 24% 27% 28% 23%
Sales 24% 19% 38% 12% 27%
Finance 22% 19% 12% 32% 27%
Quality control 22% 14% 23% 32% 19%
Design/R&D 18% 14% 31% 8% 19%
Purchasing/procurement 15% 19% 15% 16% 12%
Health and safety 13% 14% 19% 12% 8%
Legal 13% 19% 4% 12% 19%
Risk/fraud/compliance/governance 13% 14% 8% 16% 15%
Production/manufacturing 11% 5% 15% 12% 12%
Property 8% 14% 4% 4% 12%
Trading/merchandising/retail shop floor 7% 0% 0% 16% 12%
Other department not listed here (please specify) 2% 5% 0% 4% 0%
Base 98 21 26 25 26

18. In which business department is "shadow IT" most prevalent?
Base: respondents in organisations where some departments, including their own,
are engaging in "shadow IT", but not all departments (sheet 6). Respondents only
saw answers they selected on page 15-17
Business direction and strategy 36% 55% 21%
Base 25 11 14
Client services/relationship management 9% 0% 18%
Base 33 16 17
Design/R&D 6% 14% 0%
Base 18 7 11
Engineering 15% 8% 21%
Base 27 13 14
Facilities/property 8% 0% 13%
Base 25 10 15
Finance 27% 20% 33%
Base 22 10 12
Health and safety 0% 0% 0%
Base 13 6 7
HR/training 11% 7% 15%
Base 28 15 13
Legal 15% 20% 13%
Base 13 5 8
Logistics/supply chain/transport/fleet 12% 8% 14%
Base 26 12 14
Marketing 14% 11% 16%
Base 28 9 19
Operations 18% 18% 18%
Base 33 11 22
Production/manufacturing 18% 14% 25%
Base 11 7 4
Property 0% 0% 0%
Base 8 1 7
Purchasing/procurement 0% 0% 0%
Base 15 5 10
Quality control 5% 0% 6%
Base 22 6 16
Risk/fraud/compliance/governance 15% 17% 14%
Base 13 6 7
Sales 4% 8% 0%
Base 24 12 12
Trading/merchandising/retail shop floor 0% 0% 0%
Base 7 3 4
Other 50% 50% -
Base 2 2 0
Don't know 7% 7% 8%
Base 98 45 53
18 | Vanson Bourne - Shadow IT - BDM Data Summary
Total UK US

19. In which business department is "shadow IT" most prevalent? Ctd
Base: respondents in organisations where some departments, including their own,
are engaging in "shadow IT", but not all departments (sheet 6). Respondents only
saw answers they selected on page 15-17
Business direction and strategy 36% 33% 38%
Base 25 12 13
Client services/relationship management 9% 14% 5%
Base 33 14 19
Design/R&D 6% 14% 0%
Base 18 7 11
Engineering 15% 15% 14%
Base 27 13 14
Facilities/property 8% 8% 8%
Base 25 12 13
Finance 27% 31% 22%
Base 22 13 9
Health and safety 0% 0% 0%
Base 13 5 8
HR/training 11% 0% 20%
Base 28 13 15
Legal 15% 33% 0%
Base 13 6 7
Logistics/supply chain/transport/fleet 12% 13% 10%
Base 26 16 10
Marketing 14% 21% 7%
Base 28 14 14
Operations 18% 26% 7%
Base 33 19 14
Production/manufacturing 18% 33% 13%
Base 11 3 8
Property 0% 0% 0%
Base 8 4 4
Purchasing/procurement 0% 0% 0%
Base 15 9 6
Quality control 5% 9% 0%
Base 22 11 11
Risk/fraud/compliance/governance 15% 0% 29%
Base 13 6 7
Sales 4% 0% 6%
Base 24 8 16
Trading/merchandising/retail shop floor 0% 0% 0%
Base 7 4 3
Other 50% 100% 0%
Base 2 1 1
Don't know 7% 4% 11%
Base 98 54 44
19 | Vanson Bourne - Shadow IT - BDM Data Summary
Total
1001-3000
employees
More than 3000
employees

20. In which business department is "shadow IT" most prevalent? Ctd
20 | Vanson Bourne - Shadow IT - BDM Data Summary
Total
Financial
services
Base: respondents in organisations where some departments, including their own,
are engaging in "shadow IT", but not all departments (sheet 6). Respondents only
saw answers they selected on page 15-17
Retail, distribution
and transpor
Other commercial
Manufacturing sector
Business direction and strategy 36% 50% 33% 50% 22%
Base 25 6 6 4 9
Client services/relationship management 9% 17% 8% 0% 10%
Base 33 6 12 5 10
Design/R&D 6% 0% 13% 0% 0%
Base 18 3 8 2 5
Engineering 15% 33% 0% 0% 25%
Base 27 6 10 3 8
Facilities/property 8% 0% 14% 0% 17%
Base 25 5 7 7 6
Finance 27% 0% 0% 50% 29%
Base 22 4 3 8 7
Health and safety 0% 0% 0% 0% 0%
Base 13 3 5 3 2
HR/training 11% 0% 0% 14% 20%
Base 28 4 7 7 10
Legal 15% 25% 0% 33% 0%
Base 13 4 1 3 5
Logistics/supply chain/transport/fleet 12% 0% 40% 11% 0%
Base 26 4 5 9 8
Marketing 14% 20% 20% 0% 20%
Base 28 5 10 8 5
Operations 18% 50% 9% 0% 25%
Base 33 6 11 8 8
Production/manufacturing 18% 0% 25% 33% 0%
Base 11 1 4 3 3
Property 0% 0% 0% 0% 0%
Base 8 3 1 1 3
Purchasing/procurement 0% 0% 0% 0% 0%
Base 15 4 4 4 3
Quality control 5% 0% 0% 0% 20%
Base 22 3 6 8 5
Risk/fraud/compliance/governance 15% 33% 0% 0% 25%
Base 13 3 2 4 4
Sales 4% 0% 10% 0% 0%
Base 24 4 10 3 7
Trading/merchandising/retail shop floor 0% - - 0% 0%
Base 7 0 0 4 3
Other 50% 100% - 0% -
Base 2 1 0 1 0
Don't know 7% 10% 4% 8% 8%
Base 98 21 26 25 26

21. In which departments in your organisation do you imagine "shadow IT" is/would be most likely to happen?
Base: respondents whose own departments are not engaging in "shadow IT" but
have other departments in their organisation that are, or expect "shadow IT" to
happen in the near future (page 12)
Client services/relationship management 41% 29% 53%
Operations 34% 18% 53%
Finance 31% 29% 33%
Logistics/supply chain/transport/fleet 31% 24% 40%
Business direction and strategy 28% 12% 47%
Design/R&D 28% 24% 33%
Engineering 28% 24% 33%
HR/training 28% 18% 40%
Marketing 25% 18% 33%
Quality control 22% 12% 33%
Legal 19% 6% 33%
Trading/merchandising/retail shop floor 19% 18% 20%
Facilities/property 16% 12% 20%
Health and safety 13% 0% 27%
Production/manufacturing 13% 6% 20%
Purchasing/procurement 13% 12% 13%
Risk/fraud/compliance/governance 13% 6% 20%
Sales 13% 12% 13%
Property 9% 6% 13%
*Other department not listed here (please specify) 3% 0% 7%
Base 32 17 15
21 | Vanson Bourne - Shadow IT - BDM Data Summary
Total UK US
*Other department not listed here (please specify): Not sure

22. In which departments in your organisation do you imagine "shadow IT" is/would be most likely to happen? Ctd
Base: respondents whose own departments are not engaging in "shadow IT" but
have other departments in their organisation that are, or expect "shadow IT" to
happen in the near future (page 12)
Client services/relationship management 41% 18% 67%
Operations 34% 29% 40%
Finance 31% 35% 27%
Logistics/supply chain/transport/fleet 31% 29% 33%
Business direction and strategy 28% 24% 33%
Design/R&D 28% 41% 13%
Engineering 28% 35% 20%
HR/training 28% 35% 20%
Marketing 25% 29% 20%
Quality control 22% 24% 20%
Legal 19% 29% 7%
Trading/merchandising/retail shop floor 19% 35% 0%
Facilities/property 16% 12% 20%
Health and safety 13% 18% 7%
Production/manufacturing 13% 24% 0%
Purchasing/procurement 13% 0% 27%
Risk/fraud/compliance/governance 13% 24% 0%
Sales 13% 18% 7%
Property 9% 18% 0%
Other department not listed here (please specify) 3% 0% 7%
Base 32 17 15
22 | Vanson Bourne - Shadow IT - BDM Data Summary
Total
1001-3000
employees
More than 3000
employees

23. In which departments in your organisation do you imagine "shadow IT" is/would be most likely to happen? Ctd
23 | Vanson Bourne - Shadow IT - BDM Data Summary
Total
Financial
services
Base: respondents whose own departments are not engaging in "shadow IT" but
have other departments in their organisation that are, or expect "shadow IT" to
happen in the near future (page 12)
Retail, distribution
and transport
Other commercial
sector
Manufacturing
Client services/relationship management 41% 50% 43% 57% 13%
Operations 34% 70% 29% 29% 0%
Finance 31% 20% 43% 43% 25%
Logistics/supply chain/transport/fleet 31% 50% 43% 29% 0%
Business direction and strategy 28% 60% 14% 14% 13%
Design/R&D 28% 50% 43% 0% 13%
Engineering 28% 30% 57% 29% 0%
HR/training 28% 40% 14% 57% 0%
Marketing 25% 60% 14% 0% 13%
Quality control 22% 40% 14% 0% 25%
Legal 19% 30% 14% 29% 0%
Trading/merchandising/retail shop floor 19% 30% 29% 0% 13%
Facilities/property 16% 30% 0% 14% 13%
Health and safety 13% 20% 14% 0% 13%
Production/manufacturing 13% 20% 29% 0% 0%
Purchasing/procurement 13% 20% 14% 0% 13%
Risk/fraud/compliance/governance 13% 30% 0% 14% 0%
Sales 13% 30% 0% 0% 13%
Property 9% 20% 14% 0% 0%
Other department not listed here (please specify) 3% 0% 0% 0% 13%
Base 32 10 7 7 8

24. To what extent do you agree with the following statements?
Combination grid showing those responses rated '4' and '5 - strongly agree' i.e. agree
24 | Vanson Bourne - Shadow IT - BDM Data Summary
Total US
Base: all respondents
UK
"Shadow IT" could free up the IT department's time 61% 55% 67%
"Shadow IT" allows departments to be more productive 57% 55% 59%
"Shadow IT" means departments can work more efficiently 57% 56% 57%
Organisations should restrict "shadow IT" 36% 36% 36%
"Shadow IT" poses a significant risk to the organisation's IT security 34% 32% 35%
Base 200 100 100
Total
Base: all respondents
1001-3000
employees
More than 3000
employees
"Shadow IT" could free up the IT department's time 61% 65% 57%
"Shadow IT" allows departments to be more productive 57% 61% 53%
"Shadow IT" means departments can work more efficiently 57% 61% 52%
Organisations should restrict "shadow IT" 36% 38% 34%
"Shadow IT" poses a significant risk to the organisation's IT security 34% 33% 34%
Base 200 99 101
Financial
services
Total Manufacturing
Base: all respondents
Retail, distribution
and transport
Other commercial
sector
"Shadow IT" could free up the IT department's time 61% 47% 70% 62% 65%
"Shadow IT" allows departments to be more productive 57% 47% 65% 55% 62%
"Shadow IT" means departments can work more efficiently 57% 49% 61% 60% 56%
Organisations should restrict "shadow IT" 36% 33% 43% 28% 40%
"Shadow IT" poses a significant risk to the organisation's IT security 34% 24% 43% 28% 38%
Base 200 49 46 53 52

25. To what extent do you agree with the following statements?
"Shadow IT" poses a significant risk to the organisation's IT security
25 | Vanson Bourne - Shadow IT - BDM Data Summary
Total US
Base: all respondents
UK
1 – strongly disagree 8% 7% 9%
2 19% 12% 25%
3 40% 49% 31%
4 24% 25% 22%
5 – strongly agree 10% 7% 13%
Average 3.09 3.13 3.05
Base 200 100 100
Total
Base: all respondents
1001-3000
employees
More than 3000
employees
1 – strongly disagree 8% 8% 8%
2 19% 20% 17%
3 40% 38% 42%
4 24% 22% 25%
5 – strongly agree 10% 11% 9%
Average 3.09 3.08 3.10
Base 200 99 101
Financial
services
Total Manufacturing
Base: all respondents
Retail, distribution
and transport
Other commercial
sector
1 – strongly disagree 8% 12% 2% 11% 6%
2 19% 10% 22% 21% 21%
3 40% 53% 33% 40% 35%
4 24% 16% 35% 15% 29%
5 – strongly agree 10% 8% 9% 13% 10%
Average 3.09 2.98 3.26 2.98 3.15
Base 200 49 46 53 52

26. To what extent do you agree with the following statements?
"Shadow IT" means departments can work more efficiently
26 | Vanson Bourne - Shadow IT - BDM Data Summary
Total US
Base: all respondents
UK
1 – strongly disagree 5% 7% 2%
2 6% 6% 6%
3 33% 31% 35%
4 40% 44% 36%
5 – strongly agree 17% 12% 21%
Average 3.58 3.48 3.68
Base 200 100 100
Total
Base: all respondents
1001-3000
employees
More than 3000
employees
1 – strongly disagree 5% 3% 6%
2 6% 7% 5%
3 33% 29% 37%
4 40% 40% 40%
5 – strongly agree 17% 20% 13%
Average 3.58 3.68 3.49
Base 200 99 101
Financial
services
Total Manufacturing
Base: all respondents
Retail, distribution
and transport
Other commercial
sector
1 – strongly disagree 5% 6% 7% 4% 2%
2 6% 6% 2% 6% 10%
3 33% 39% 30% 30% 33%
4 40% 39% 46% 36% 40%
5 – strongly agree 17% 10% 15% 25% 15%
Average 3.58 3.41 3.61 3.72 3.58
Base 200 49 46 53 52

27. To what extent do you agree with the following statements?
"Shadow IT" could free up the IT department's time
27 | Vanson Bourne - Shadow IT - BDM Data Summary
Total US
Base: all respondents
UK
1 – strongly disagree 3% 2% 3%
2 5% 9% 1%
3 32% 34% 29%
4 38% 39% 37%
5 – strongly agree 23% 16% 30%
Average 3.74 3.58 3.90
Base 200 100 100
Total
Base: all respondents
1001-3000
employees
More than 3000
employees
1 – strongly disagree 3% 0% 5%
2 5% 5% 5%
3 32% 30% 33%
4 38% 39% 37%
5 – strongly agree 23% 25% 21%
Average 3.74 3.85 3.63
Base 200 99 101
Financial
services
Total Manufacturing
Base: all respondents
Retail, distribution
and transport
Other commercial
sector
1 – strongly disagree 3% 2% 2% 2% 4%
2 5% 12% 7% 2% 0%
3 32% 39% 22% 34% 31%
4 38% 29% 43% 32% 48%
5 – strongly agree 23% 18% 26% 30% 17%
Average 3.74 3.49 3.85 3.87 3.75
Base 200 49 46 53 52

28. To what extent do you agree with the following statements?
Organisations should restrict "shadow IT"
28 | Vanson Bourne - Shadow IT - BDM Data Summary
Total US
Base: all respondents
UK
1 – strongly disagree 8% 4% 11%
2 20% 18% 21%
3 37% 42% 32%
4 25% 24% 26%
5 – strongly agree 11% 12% 10%
Average 3.13 3.22 3.03
Base 200 100 100
Total
Base: all respondents
1001-3000
employees
More than 3000
employees
1 – strongly disagree 8% 7% 8%
2 20% 26% 13%
3 37% 28% 46%
4 25% 27% 23%
5 – strongly agree 11% 11% 11%
Average 3.13 3.09 3.16
Base 200 99 101
Financial
services
Total Manufacturing
Base: all respondents
Retail, distribution
and transport
Other commercial
sector
1 – strongly disagree 8% 10% 4% 9% 6%
2 20% 16% 22% 15% 25%
3 37% 41% 30% 47% 29%
4 25% 20% 28% 25% 27%
5 – strongly agree 11% 12% 15% 4% 13%
Average 3.13 3.08 3.28 2.98 3.17
Base 200 49 46 53 52

29. To what extent do you agree with the following statements?
"Shadow IT" allows departments to be more productive
29 | Vanson Bourne - Shadow IT - BDM Data Summary
Total US
Base: all respondents
UK
1 – strongly disagree 3% 3% 3%
2 6% 7% 4%
3 35% 35% 34%
4 42% 42% 41%
5 – strongly agree 16% 13% 18%
Average 3.61 3.55 3.67
Base 200 100 100
Total
Base: all respondents
1001-3000
employees
More than 3000
employees
1 – strongly disagree 3% 1% 5%
2 6% 6% 5%
3 35% 32% 37%
4 42% 44% 39%
5 – strongly agree 16% 16% 15%
Average 3.61 3.69 3.53
Base 200 99 101
Financial
services
Total Manufacturing
Base: all respondents
Retail, distribution
and transport
Other commercial
sector
1 – strongly disagree 3% 4% 2% 2% 4%
2 6% 10% 4% 6% 2%
3 35% 39% 28% 38% 33%
4 42% 35% 54% 30% 48%
5 – strongly agree 16% 12% 11% 25% 13%
Average 3.61 3.41 3.67 3.70 3.65
Base 200 49 46 53 52

30. How many employees does your organisation have in the UK/US?
Base: all respondents
1001-3000 employees 50% 49% 50%
More than 3000 employees 51% 51% 50%
Base 200 100 100
30 | Vanson Bourne - Shadow IT - BDM Data Summary
Total UK US
Base: all respondents
Total Manufacturing Retail, distribution
Financial
services
and transport
Other commercial
sector
1001-3000 employees 50% 45% 48% 51% 54%
More than 3000 employees 51% 55% 52% 49% 46%
Base 200 49 46 53 52

31. How many employees does your organisation have in the UK/US?
Base: all respondents
Retail, distribution and transport 27% 25% 28%
Financial services 25% 26% 23%
Manufacturing 23% 23% 23%
Other commercial sector 26% 26% 26%
Base 200 100 100
31 | Vanson Bourne - Shadow IT - BDM Data Summary
Total UK US
Base: all respondents
1001-3000
employees
More than 3000
Total employees
Retail, distribution and transport 27% 27% 26%
Financial services 25% 22% 27%
Manufacturing 23% 22% 24%
Other commercial sector 26% 28% 24%
Base 200 99 101

32. In which one of these functional areas are you primarily employed within your organisation?
32 | Vanson Bourne - Shadow IT - BDM Data Summary
Total UK US
Base: all respondents
Finance 17% 21% 12%
Operations 13% 16% 10%
Business direction and strategy 12% 8% 15%
Production/manufacturing 12% 9% 14%
Sales 12% 9% 14%
Client services/relationship management 7% 6% 7%
Purchasing/procurement 5% 3% 7%
Marketing 4% 5% 2%
Risk/fraud/compliance/governance 4% 7% 0%
Trading/merchandising/retail shop floor 4% 5% 2%
Engineering 3% 3% 3%
HR/training 3% 2% 4%
Logistics/supply chain/transport/fleet 3% 3% 2%
Design/research and development 2% 1% 3%
Quality control 2% 2% 2%
Facilities/property 1% 0% 1%
Health & safety 1% 0% 1%
Legal 1% 0% 1%
Base 200 100 100

33. In which one of these functional areas are you primarily employed within your organisation?
33 | Vanson Bourne - Shadow IT - BDM Data Summary
Total
1001-3000
employees
More than 3000
employees
Base: all respondents
Finance 17% 15% 18%
Operations 13% 15% 11%
Business direction and strategy 12% 16% 7%
Production/manufacturing 12% 12% 11%
Sales 12% 11% 12%
Client services/relationship management 7% 6% 7%
Purchasing/procurement 5% 7% 3%
Marketing 4% 2% 5%
Risk/fraud/compliance/governance 4% 3% 4%
Trading/merchandising/retail shop floor 4% 2% 5%
Engineering 3% 1% 5%
HR/training 3% 1% 5%
Logistics/supply chain/transport/fleet 3% 4% 1%
Design/research and development 2% 2% 2%
Quality control 2% 1% 3%
Facilities/property 1% 0% 1%
Health & safety 1% 1% 0%
Legal 1% 0% 1%
Base 200 99 101

34. In which one of these functional areas are you primarily employed within your organisation?
34 | Vanson Bourne - Shadow IT - BDM Data Summary
Total
1001-3000
employees
More than 3000
employees
Base: all respondents
1001-3000
employees
More than 3000
employees
Finance 17% 29% 17% 2% 19%
Operations 13% 6% 20% 13% 13%
Business direction and strategy 12% 8% 9% 11% 17%
Production/manufacturing 12% 0% 39% 2% 8%
Sales 12% 8% 0% 32% 4%
Client services/relationship management 7% 8% 2% 2% 13%
Purchasing/procurement 5% 4% 4% 4% 8%
Marketing 4% 2% 4% 2% 6%
Risk/fraud/compliance/governance 4% 10% 0% 2% 2%
Trading/merchandising/retail shop floor 4% 4% 0% 9% 0%
Engineering 3% 0% 0% 6% 6%
HR/training 3% 8% 0% 4% 0%
Logistics/supply chain/transport/fleet 3% 0% 0% 8% 2%
Design/research and development 2% 6% 0% 2% 0%
Quality control 2% 4% 4% 0% 0%
Facilities/property 1% 0% 0% 2% 0%
Health & safety 1% 0% 0% 0% 2%
Legal 1% 2% 0% 0% 0%
Base 200 49 46 53 52

35. Does your department commission and source core IT products/services, outside of the IT department (e.g. devices for employees,
hardware, software etc.)?
Total UK US
Base: all respondents
Yes 56% 53% 58%
No 36% 37% 34%
Not sure 9% 10% 8%
Base 200 100 100
Base: all respondents
Yes 56% 62% 50%
No 36% 29% 42%
Not sure 9% 9% 9%
Base 200 99 101
35 | Vanson Bourne - Shadow IT - BDM Data Summary
1001-3000
employees
More than 3000
Total employees
Base: all respondents
Total Manufacturing Retail, distribution
Financial
services
and transport
Other commercial
sector
Yes 56% 45% 61% 58% 58%
No 36% 49% 37% 30% 27%
Not sure 9% 6% 2% 11% 15%
Base 200 49 46 53 52