Andrew Cave

Brisbane Area, Australia Australia

Research + design: complex service and user experience interactions

Design

I am passionate about investigating the intricate interactions between users and their physical and social environment, using this knowledge to identify novel design opportunities. Using research as the foundation, my aim is to design improved interactions in service/user experience/customer experience design. My PhD has explored complexity, specifically examining intuitive navigation (wayfinding) within airports. Using Tobii eye tracking glasses, my research has provided new methods of exploring the interaction between the navigator, the personal items they carry, other people and the environment. This research can be used to improve navigation in both airports as well as in other compl...