1. intopia.digital
creating an inclusive digital world
Andrew Arch amja
andrew@intopia.digital
Senior Accessibility Consultant
Accessibility and Digital Identity
2. What does your digital identity reveal?
On the internet, no-one knows you’re
a dog
On the internet, no-one knows you
have a disability
4. “The power of the Web is in its universality. Access by
everyone regardless of disability is an essential aspect. “
Tim Berners-Lee,
W3C Director and inventor of the World Wide Web
• The web is fundamentally designed to work for all people,
whatever their hardware, software, language, location, or
ability.
• When the web meets this goal, it is accessible to people with
a diverse range of hearing, movement, sight, and cognitive
ability.
6. • Dyslexia
• Memory impairment
• Reading or learning difficulties
• Attention or concentration
• Mental health
• Autism
• ADHD
• Seizures
Examples
Cognitive impairment and neurodiversity
7. Sources: Australian Network on Disability: Disability statistics; Australian Bureau of Statistics (various)
https://bit.ly/2J8HMa6 & https://bit.ly/1HTe40v
An estimated 2
million Australians
have dyslexia
3 million
Australians live
with depression or
anxiety11 million Australians will
experience a mental health
condition during their
lifetime Over 4 million people in
Australia have some form
of disability
44% of Australian adults
lack the literacy skills
required for everyday life
51% of Australians aged 65
and over have a disability,
compared to 13% aged
under 65
27% of Australians were
born overseas; 19% speak
a language other than
English at home
8% of males
experience colour
blindness
8. It’s also a legal and policy requirement
• Disability Discrimination Act (1992)
• World Wide Web Access: DDA Advisory Notes (2014)
• UN Convention on the Rights of People with Disabilities (2006)
• Web Content Accessibility Guidelines 2.0 endorsed for all levels
of government (2008)
• Digital Service Standard (2016)
• Criteria 9 – make it accessible
• Commonwealth Procurement Rules – and some states
• AS EN 301 549 (2016)
9. Legal and Policy links
• DDA and web notes
• https://bit.ly/1u4325V and https://bit.ly/2vlcQzt
• UN CRPD
• https://bit.ly/1QUdQe4
• Digital Service Standard
• https://www.dta.gov.au/standard/
• Commonwealth Procurement Rules / NSW Procurement
• https://bit.ly/2nL0X3r / https://bit.ly/2kXTR8f
• AS EN 301 549
• https://bit.ly/2oakTMZ
10. Tuesday reminders
“Digital Identity should be available to all and do no harm
Adam Cooper, Former Technical Architect, GDS UK
“Digital Identity is an enabler … we can’t leave anyone behind
Alan Bell, Dept Internal Affairs NZ
“Technology – enables inclusive access
Victoria Richardson, Chief Strategy Officer, Aust Payments Network
“Public sector has to be inclusive and available to all – not just 80%
Panel discussion
12. Advantages of a Digital Identity
People with disability may
• have limited mobility
• have difficulty with transportation
• find the physical world cognitively challenging
• have communications difficulties
• experience memory difficulties with PINs and passwords
14. But biometrics are not always usable …
A range of physiological and medical factors can affect the usability
and efficiency of biometrics
• Visual impairments
• Language impairments
• Hearing impairments
• Physical impairments
• Ageing
• Accidents
• Hard labour
15. Choice is the key
• Not everyone can manage digital
• People should be able to manage their own identity data
• People should be able to choose what attributes they reveal
to whom
• Some people will need a third party to act on their behalf
18. • User research
• Design
• Mockups
• Content
• Development
• Maintenance
https://bit.ly/2Mp0Ras
When to include
people with disability
19. • Applying for a digital
identity
• Managing the data
associated with that
identity
• Accessing services
Services that utilise digital identity
… must be accessible!
21. ‘Accessibility is
just the beginning. It is
usability that makes
the difference.’
Patti Moore
UX Australia keynote 2016
WCAG is necessary but not sufficient
22. intopia.digital
creating an inclusive digital world
A11y Camp – October
www.a11ycamp.org.au
IntopiaDigital
amja
andrew@intopia.digital
Let’s continue the conversation
Notas do Editor
Intopia – largest and most experienced digital accessibility consultancy in AU
Andrew – around 20 years in this field after starting to work with the web back in 1994
Dave Birch reminded us of the 1993 cartoon form the NY Times yesterday (I still have the sticker)
Sometimes you may want to have your disability as an attribute of your identity, eg when booking theatre tickets, revealing you’re in a wheelchair should means you get an accessible location
The impact of disability is radically changed on the Web because the Web removes barriers to communication and interaction that many people face in the physical world.
However, when websites, applications, technologies, or tools are badly designed, they can create barriers that exclude people from using the Web.
One group left out – who knows?
Australia is one of the most culturally diverse countries - 60% of Australia’s population growth in 2013 was from overseas migration
https://www.and.org.au/pages/disability-statistics.html / http://www.abs.gov.au/
AS EN 301-549
Accessibility requirements suitable for public procurement of ICT products and services
Adopted directly from EU
Speakers also talked about providing choice for individuals
Victoria also talked about a design-led approach – to me that has to be inclusive!
Bed or house bound
Unable to drive / public transport challenging
Autism spectrum with heightened sensitivity to everyday sounds
Speech disabilities
Blind people can have problems due to their natural difficulty to align their eyes with the camera;
A similar case is that of people with pronounced nystagmus (tremor of the eyes)
Speech and language disabilities include functional limitations in comprehension and expression, voice response rate, quality of voice and fluency, and stuttering, which may affect using voice recognition systems;
Colds and laryngitis can have a temporary affect on the voice
Speech may be affected due to loss of hearing resulting
Conditions such as arthritis may affect usability (it may be difficult to position the finger and/or hand correctly);
Skin conditions such as eczema may cause blistering on the fingertips;
Any kind of surgery that significantly changes the structure of the face will require an individual to re-enrol;
Cuts, bruises and swelling can have a temporary affect on face or hand images;
Inability to use hand or finger based systems due to loss of limbs and or digits;
Crutches may make it difficult to stand steadily;
Drooping eyelids;
Wheelchair users can face usability barriers due to the usual location of cameras and insufficient height variation possibilities;
Changes in medical condition can be faster than normal ageing effects;
Those with cerebral palsy, multiple sclerosis, muscular dystrophy, motor neurone disease etc, may have little control of their muscle movement and may find it very difficult to hold their head or fingers still long enough for a facial, iris or fingerprint recognition device.
Biometrics usually have higher failure rates with the very old. As people get older, ageing processes tend to degrade biometrics.
People carrying out construction and manual work – people working with cement and chemicals may result in the wearing down of fingerprints
